Magnolia Senior Living of Frisco

Where to begin on the HORRIFIC experience with my Dad at this facility. My Dad passed away after complications from a catastrophic stroke that he had while at this facility. My Dad was of perfect mental health, only 65 and a very happy and charismatic person. He had been a paraplegic for 40 years but was recovering from a recent surgery while at Magnolia. I received a phone call from my Dad in the very late afternoon and immediately knew something was VERY wrong. He did not know who I was and was able to mutter the words "help me." I immediately called Magnolia and told them to get to my Dads room and call 911, that I believed he had suffered a stroke. The person called me back and said that my Dad had already been back from the ER that same day. I was SHOCKED at this information. She said he had pulled out his G tube and they sent him to have it put back in and that the ER sent him back. I informed her that something was very very wrong mentally and that I had my Mom on the way there

We moved dad here and they were amazing! It truly felt like a home! With high quality care. All of the food was made fresh! Easy to visit but still secure. Wish we would have looked there first

All the office staff is very helpful. The Executive Director has also been of great help. She has helped us with difficult decisions we have had to make. The caregivers are all great. They all have a great attitude and take great care of our dad. We are very pleased that we found Windhaven. It's a clean and have no intention of looking for any other place.

My family member recently moved into Windhaven senior living. From the very beginning, the residents and staff welcomed our loved one with open arms and treated them not just as a resident, but as a cherished family member. They interacted with residents not just as clients, but as individuals with unique stories and needs. We are thoroughly impressed by their "Spark program". The range of the activities and programs available has brought a new sense of joy and purpose to our loved one's life. It warms our heart to see them engaging in various activities, committees and forming connections with fellow residents. The facility itself is thoughtfully designed. It is a cottage to cottage style in a gated community. It creates an environment that is both safe and intimate. Their high quality care and support have made this transition a positive and joyful experience. I highly recommend considering this senior living facility.

Sending my wife's mom to Windhaven Senior Living was a tough decision a few months ago, but it has turned out to be a truly positive and wonderful experience for her. I think to highlight here: Windhaven's unique Spark program has made all the difference for her. Windhaven Senior Living is considered a premier Assisted Living and Memory Care property, and is relatively new, having been recently constructed. We've been pleasantly surprised that, after over four months, they have succeeded in creating a warm and family-like environment that met our expectations. One remarkable aspect that my mother-in-law particularly appreciates is the Spark program. This program is all about providing seniors with real-life experiences. She absolutely loves the cooking classes, and they have been fantastic in keeping her engaged, both mentally and physically. Witnessing her happiness and her positive sense of community here warms our hearts. The staff here is exceptionally caring and deeply involved.

Had you asked before the management changed about a year ago I would have given everything a 5. Now the place looks clean, but no one knows my name. Activities are minimal. [name removed] spends all his time in his room, but that's probably his choice. [name removed] wouldn't understand a move, he would scream to come home. The electric gate is often left open.

There are good aides, a few - but left in the care of others (on their phones, or leaving residents alone in building, or engaged with each other, or just do not care) so many concerns, items lost, medications lost or expired. Management would agree - until they didn't and told us our healthcare expectations were too high and demanded equipment that we had said we would not use because of the training requirement and staff that we did not trust with this equipment. The next day after giving notice - they withheld care for my mother - YES WITHHELD CARE because we did not get the equipment there that night - no compassion, postings on website are definitely staged - if you are looking for someone you love - this is not a good place.

They staff have really good communication with family, they try to include residents in activities. The one aspect that I think is so important is that as my partners memory gets worse, he stays in the same room and will not be transferred to memory care.

The community is close knit and has a cottage feel. Almost everything is brought to our loved one, this is a huge plus for us and our loved one. The community recently changed hands. We are hopeful the same consistency will continue with the new company. The food could be improved by offering pre-ordered option, or options for choices for the residents.

High management turn over every few months. Staff and medtech's, and nurse all quit. Staff was often overworked and disrespected. Rooms were not move in ready. Broken door locks, broken AC for days, broken ceiling fans, phone network down every few weeks.. Apartment not cleaned regularly. Food is not what is pictured online, actually much lower grade. My parents were even served raw chicken! My Mom was bite up by ants because the room was infested with them. YOUR LOVED ONE DESERVES SO MUCH BETTER!

Do not rely on WSL for quality memory care. Only a few cares and I mean a few are capable of doing the job and they are not often in the building. They are understaffed. My mom recently passed in hospice after her dementia took a toll in conjunction with NUMEROUS falls (resulted in bruising to her head). Additionally, her neighbors family moved her to another facility. They are on their 3rd management and 3rd nurse director and not sure who the executive director is cause that changed in August. Simply said use at your own risk..

We chose this because I was looking for a memory care facility that was close to my house and Windhaven fit the bill. The rooms here are private, her room has a tv and bathroom and is adequate size, it is like a studio apartment without the kitchen. You do have to supply the furniture for the rooms. The meals here are chef prepared so I would assume they are good. I would recommend to others looking.

You can feel comfortable knowing your loved one is being cared at anytime. They went above and beyond especially during COVID. The staff is very caring and cooperative. The food has been very good for my loved one. Some of the activities include: arts and crafts, holiday celebrations, and more for the residents to choose from. The community has a web page and they feature some of their residents on this site.

We chose Windhaven Senior Living at the time because of the newness, the high ratings it had, and I cannot say enough great things about the owner here from the day we met him. My father in laws room size here was very good and spacious. He said the food was excellent. The best part about this community was the management staff, they were very kind, knowledgeable, and they tried their best. I would absolutely recommend.