Magnolia Heights

Have already recommended to others. The weak point is the meal service, lack of help and menu not that great. We picked this community because of the price and modern clean look of facility inside and outside.

Very friendly atmosphere. The staff is very friendly and efficient excellent meals as a whole I am very impressed with the hospitality and quality the staff exhibits however l am moving to a place closer to my family l hope they are as good as this place the place I am moving to is called [removed] and is owned by the same company as magnolia heights

Watching over the residents is their primary concern They do that to perfection Plus Thank you to all a a thousand times over I’ve been to many places but Magnolia Heights in Franklin, Ma I the best so far

Food substandard constantly. Served cool to cold most times. Management does not care or is inept and unqualified for the job. Very disappointing….. be aware of total misrepresentation when viewing facility.

I was previously a resident at Magnolia Heights. Overall, things were quite good. However, the management stunk. Some of the staff were rude. The Chefs kept getting fired and as a result, the quality of the food went down.

Magnolia Heights is extremely nice looking. It does not look at all "institutional" It was very important that the community not appear like an institution. The community meals are just okay. I feel that there is room for improvement in the areas of meals and dining.. I noticed quite a bit of turnover in the staff at Magnolia. Initially when the we first moved there, they were great, but they appear to have a staffing shortage and that does not help currently.

The apartment is good. It's spacious, convenient, and nice. The food is not as good, and they've had a lot of turnover. Also the dining situation seems very non-inclusive. They have tables of four, and I think they should have some larger tables so new people or people who don't have anybody to dine with can join a table rather than sit alone. There are also not many activities going on on the weekend.

A clean, friendly environment and friendly staff. Not many provisions for people with difficulty walking, i.e. (no wheelchair bus access) but overall a good, safe place, with welcoming residents.

I have spent a few years looking for a place where my(number removed)-year-old mother will feel comfortable. She's finally found what she was looking for at Magnolia Heights in Franklin, MA. The layout of the building is great; residents don't have to walk too far to get to the central community areas. Most apartments have balconies. There's plenty of light all around; it doesn't feel stuffy at all. I've shared a few lunches at their dining area and I noticed a good sense of community. (name removed), the activities director, is a fun person to be around and her enthusiasm for her job is contagious. There are plenty of events and activities for the residents to participate in. I especially appreciate that (name removed), the sales manager, actually listens to her residents and projects a warmth that seems so lacking in other professional retirement communities. She's always available to help new residents get used to their surroundings during the difficult transition of moving in.

Their approachability is very easy and the staff were great, but there was not always someone available when you need them. They offer a lot of amenities for the residents. Overall I think that they were a very well run facility. My dad loved the food here and really enjoyed the dinners especially. I did not hear any negatives from my parents during their short stay here. It was a positive experience and we would recommend Magnolia Heights to other families looking.

This is a place you should investigate as they have a lot to offer for your loved one. It has been a positive experience for our loved one. They have bingo, concerts, art and crafts, field trips, and more for the residents to choose from to participate in.

The activities seem to be pretty good, and we would recommend this community to others.

The only complaint he has had is the food a lot to desire and he is not the only one who has said that. The care and how they are responsive to him is good. He does not take advantage of activities but they do provide them. He has made a lot of friends and likes all of the staff members they are very helpful with finding transportation and are responsive if you call. Overall he has been happy here.

We toured yesterday and spoke at length with [name removed] who was very helpful. We were impressed with how she knew everyone's name and seemed to be genuinely interested in the residents. Residents seemed happy and at a range of activity levels. We saw several gardening, others walking around, several with pets. We are still looking and sorting how to get our parents in to see and choose a place where they can live independently. We looked at a variety of apartments which looked very clean and with layouts that would be efficient and safe for independent living with options for help as needed in the future. We had breakfast which was good. THis rating is based on one visit and not knowing any residents living there.

My advice for anyone looking is to review the guidelines for COVID. Management is not following theses guidelines and are not wearing masks like they should be.

I have written several reviews for Magnolia Heights and as of this writing it continues to go down hill. We still continue to falter in the dining and kitchen area. In opinion it is not the kitchen personnel but the lady that handles the porches strings. If she does like, it goes. Christmas season was horrible. There wasn’t 1/2 as many decorations in the whole facility. The person blamed the past manger who supposably told them it wasn’t worth it and hard to clean up. Yep after the girl that started the decorating . We have tape that held the half [language removed] decoration on the mirrors at the very poorly run coffee station still suck all over it. Please if you come to visit please ask to be able to speak to several residents before you make up your mind. They better say you can’t This is not written because I have some kind of a grudge which do not have as I have been here for 4 years. Your tour will tell you 1/2 truths about the place

It will be 2 yrs in May that I made the decision to move into Magnolia Heights and I have not regretted it for a minute. I've made many good friends and taken part in many activities that would never have been available if I was living alone. There is a special atmosphere here of being taken care of by the whole staff that cannot be overstayed. Magnolia Heights is my HOME.

I wrote a nice review of this facility back in December 2016. I had many nice things to say, but since then they have gone back to the months they first opened. It all stems from the Managers, not the asst. managers. We are going back to loosing good employees both quitting and fired and it is noticed by the residents that truly care for the people here. It is the feeling that most of them would love to see them leave. They have tried their very best to be friendly with the residents, but always not that good to the people that work with and help us on their daily chores. Again, the above thoughts are of many residents not just mine.

Since my father passed away three years ago, it was extremely difficult for my mother to adjust to being alone. When we walked in the front door of Magnolia Heights, I could see her light up and say, this is like a five star hotel. After our tour and having all her questions answered, the people at Magnolia asked when she thought she would like to move in and her response was yesterday. Know that she is settled into her new apartment, may family and I have note seen her this happy since my father was alive. Thank you for your guidance and assistance in her life transition.