Madison at Ocoee

The only thing I think they need as an improvement is a call button at the entrance and at the Memory Care section for visitors.

My loved one is currently a resident at Madison of Ocoee and the experience has been great. The patient to staff ratio is excellent (most of the staff have been there for 10+ years). I would highly recommend Madison at Ocoee for "mom or dad" if they have more needs.

They staff is extremely caring, warm, friendly and dedicated. The staff knows their residents very well. They spoke about the diversity of the staff and residents and the attention they put into each resident.

[name removed] and her staff did an excellent job from the time I bought her to the interview up until her death. There was a general sense of warmth and wanting the best possible care for her.

It's great. This was the best ALF to meet my mother's needs.

Caring staff and pleasant atmosphere. They make you feel at home. I would recommend to others.

I'm not prepared to say anything else at this time. They are going through a management change right now and getting a new executive Director. And I would hope when this happens some things will start to change. And I believe at the moment they are in some additional staffing issues. Overall though my loved one is in a good place.

They didn't take in the preferences of my mother nor did they follow anything that I filled out regarding my mom in the beginning. Example my mom's an early morning person. She never gets up at six or seven in the morning and they were waking her up at six and seven in the morning. It's always clean. Also, 90% of the staff is extremely friendly and will introduce themselves to the family members. A lot of the part staff are the most helpful and kind to my mother, that is in her words. I had issues with one of the doctors that came to the facility and I just changed her doctor. They attempt, give the resident choice which is nice. Communication can always improve at all levels. The administration team makes an effort to have the best offerings. The nurses have been amazing and caring, some of assistant nurses need to work on being a little kinder, nicer or not as direct in their tone and communication. On-site doctor is a gamble, one doctor doesn't communicate with anyone from the residents family to the nursing team. Not sure about the other one yet. The food looks great, but it's not always my moms type of food to eat. Activities are good, there is always something happening. As for Value for Cost: there are different levels of care and it's subjective but everything can be reevaluated on the persons needs. I just wish there was more encouragement by the staff to encourage the residents to be social or where they eat. My mom likes to eat in her room, but it's an extra fee.

What really stood out to us ight away about the Madison of Ocoee is the hominess feel it it, and based on our experience so far we would recommend them to other families. The activities vary on the season but overall they are good for the residents.

Considering everything we have experience at Madison at Ocoee we would recommend them to other families. We thought it was a really nice and clean place. We have heard the meals and dining is good from our loved one. All of the staff members are helpful and friendly.

We move my mom into Madison Memory care unit from another facility and I wish I had made the move sooner. The staff in the memory care unit are angels. They care! They listen! Believe me, there is a difference from place to place. Simple requests were always met with a smile and the best part, I never had to request it again. Why? Because the turnover in staff is rare. The entire staff gets to know your love one and they check in on them. The entire staff ALSO gets to know you and they check in on you too. This place is like a second home. Every person who cares for my mom has given me there private cell phone number. Even top management including the sales director who never dropped out of sight after the sale was made. She is one of the sweetest people ever. The memory care director is amazing - seriously! Madison is a loving, caring place. The best move ever! Thank you to every single person at Madison.

Check it out and meet the staff and see if you like them for your loved one at this community. This is a very clean community for your loved one.

The staff members would be a 10 plus, and the care services are excellent. I have been able to eat some meals there and the food is very good. The activities are awesome, and the staff members are so interactive with the residents. The first thing that stood out to us was how well they treated our loved one.

The value is pretty reasonable to the other communities in the surrounding area. The director of the community is pretty wonderful, and he does his very best to check on the residents and reach out to their families giving updates on how they are doing. He is very personable.

We have found the employees to be there for us and our Mother. They have great compassion and good humor with any day to day activities and issues. We are informed of any extra dealings (IE doctor seeing an issue) that happens. We have been very happy with the daily care of our Mother.