Sonata Windermere

My mom has been at sonata Windermere for one year now and we feel like family there. The staff is so nice. The residents are very sweet and friendly. It is clean and decorated beautifully. The food is wonderful with many selections. It gives us a great piece of mind knowing that my mom is being taken care of.

Moving my mother in-law from Assisted living to memory care was a very difficult decision. It was overwhelming, stressful and guilt ridden. My mother in-law has Alzheimer’s. She has moments of complete lucidity and days where she’s in a world of her own. During those moments of lucidity she knows who she is, where she is, but can’t understand why she’s there, There’s a lot of anger and frustration she goes through. I can’t put into words how wonderful [name removed] (Memory Care DIrector) has been throughout these exceptionally difficult times. [name removed] is professional, knowledgeable but above all else [name removed] is extremely kind, compassionate and empathetic. [name removed] understands the mental and psychological turmoil that goes along with moving a loved one into this type of facility. [name removed] has gone above and beyond ensuring that my mother-in-law feels safe, happy, and secure. All of the staff follow [name removed] example and are kind warm and attentive to the residents. Knowing all of this gives us great peace of mind.

Been living here for 6 1/2 years. I’m very comfortable, I love my apartment. Made really good friendships and relationships. I love my life here. Activities are great especially painting and bingo. Food is good.

Con: Staff headcount is an issue. Memory care residents. often go unsupervised Pro: office staff communication is prompt

When you reach a point and you have to make these tough decisions of placing your loved one in a community, having a transition team like Sonata’s has made my life easy. Truthfully without [names removed] we would never have been able to accomplish this.. It’s very difficult emotionally to make the choice to put your parents into a community, With [name removed] hands on guidance she made her life much easier she went beyond her day-to-day responsibilities. The whole team at Sonata is fantastic. I recommend them highly

Loved the community overall .. activities and food are good no care needs , but I think we can do more activities. We have a committee that helps as well as a resident president. The views are great and the staff are extremely friendly and we have a say in what goes on

The only real concern I have had is w her medication. They switched to new pharmacy and they didn't fill one of hers even though Sonata requested it in plenty of time and so she missed her medication. I did bring that to [name removed] attention. Also she had a tech she didn't know try to bring her medication that wasn't hers one night. That's scary... fortunately she is good with knowing what she gets.

My Dad was a very outgoing and personable man. After the change in staff at the top, he seemed to become a little more reserved, guarded and not quite as happy. He was not a big complainer but I did notice change which was why I was investigating a new place. There are some good "staff level" people there that were holdovers from previous management. Both my Dad and I were very appreciative of them and their kindness. They expressed some genuine sadness with his passing and were helpful to me after and my transition of his belongings afterwards.

I would recommend this facility to others. The staff makes you feel comfortable.Very helpful in getting information when needed. I picked this community because the sales representative was a nurse.

My loved one moved into the facility a few months ago. With a change in management from [removed] to Sonata, the transition has not been smooth. Expected routines and management are not up to par yet. Myself, family members, and my mother are happy with the immediate staff that works with her - nurses and assistants. We are praying that all of the promised services (including routine showers, laundering, housecleaning, daily organized activities, etc.) will fall into place soon. Otherwise, the cost of the facility is certainly too high for the services currently promised but not offered.

Staff and care has been great. My Dad is enjoying his stay however, they have recently announced a change in ownership which is both unexpected and somewhat concerning that it wasn't disclosed. Hoping that the change in ownership doesn't affect anything going forward or result in any onsite management changes as the current group has made my Father feel very welcomed. Fingers crossed.

I would not recommend that place to anyone! Memory care is awful you have to hire private care because they don't have enough staff. All you're paying for is the room!!! Never leave your loved one there.

Overall, it was a great facility. I had a lot of respect for the staff there. I would definitely recommend.

My experience with Azpira at Windermere was great. They seemed very genuine and proud of what they did. They have a Facebook page and they post all their activities and photos of residents participating. I would recommend to other families looking.