Laketown Village

My mom really likes being at Brooksdale.

Our experience with Brookdale Kenner has turned out to be a very good one! Mom was very uneasy at first, but they've really won her over and now she feels like they take great care of her! I was worried because she is very introverted, but the staff is friendly and welcoming. She loves that they all know her by name now! She's really shown a lot of improvement since moving in, interacting with people face to face every day has really seemed to help her. I'd highly recommend them to anyone looking into senior care in the area!

This is a very good community and everything is working out very well for my brother in law. From what I've seen and heard from him, they are treating him nice. He seems to have adjusted well and really likes this community.

We really liked this facility. Both the people and the facility itself were notably nice. Joan our tour guide was great and the residents responded to her very well. The staff we encountered was friendly and nice. The effort put into making residents feel at home was apparent. It was nicely decorated and very clean throughout. Though were not quite ready to admit our loved one Brookdale Kenner has the qualities for which we are looking.

There are pros and cons. I like the facility it's kept clean, the staff seems to be very caring. The cons, are mom is complaining about cold food, timing of medications and showers being off schedule. Sometimes the information in the computer can be a little off, so if there is a worker that isn't as familiar, there will be a discrepancy in scheduling. She raves about the food 80% of the time, and the other 20% isn't as good.

Memory Care has perpetual foul odor, in part due to the urine soaked upholstery in TV area. The community shower is not clean, feces present, and rooms are marginally maintained. Dining tables have fresh linens, but no flowers like Assissted Care. Only occasional quiz games, karaoke, lunch outings. Constant TV movies. Meds dispensed haphazardly & unprofessionally by contract co. Pros: safe location, easy parking, friendly staff, food average-good, supplements available, total care available, safe locked unit, better choice of care in that area overall. Family must visit every day, take laundry, show concern and speak up.

It's still really new. She likes her apartment, and she seems to be happy there. They didn't really have a person to show her around, when we first came in. The transition was a little less smooth than I would hope. They have been really good about the maintenance, anything that has come up, they have addressed right away. The concierge is the main person you go to with any issues, and they seem pretty responsive so far. The residents aren't the friendliest bunch with newcomers. The population isn't very diverse.

So far so good. Since moving in, my loved one's health is progressing, and we were even able to reassess, and lower his care needs. We have been pleased with it. We haven't had any concerns about maintenance or food at all. They were very comparable to others, and we had heard good things from friends who had lived here before.

So far it seems alright. No complaints, she seems happy for the most part. She likes the food and the staff is very nice. Sometimes the other people in there can be something else, but the staff is great. The apartment is a decent size.

So far it's been fine, I don't have any major complaints. I would give them a five.

The sales people were excellent and cared. The facilities needed some TLC. My mothers initial assessment was borderline assisted living so it did not work out for me as she was only there 10 days. During her short stay, most of the staff was pretty good. The refund of my fees and rent is taking a long time so this might indicate a problem. I hope the accounting dept. does not leave a bad taste in my mouth. Will post an update upon the conclusion of this issue.

Everything has gone reasonably well at Emeritus at Kenner. I know they offer plenty of activities but she does not really participate in any. So far things are going good at this facility. It is been a fairly decent experience thus far.

I am very, very pleased. My loved ones love it. Emeritus has made my life so much easier, it's been great. They take such good care of them, they treat them well. They like the food, but some days they aren't 100%. The staff is just wonderful. They are super friendly, helpful, and accommodating.

There have been a few issues. As far as the whole facility it's pretty clean, but the private areas aren't as well attended to, I would give the private areas and the housekeeping, a 1. The staff are all pretty friendly, but some of the staff shine above and beyond. We don't really need all that much care so that's a little harder to rate. The activities, haven't been exceptionally stimulating for my loved one. I would give the food a four. Dealing with some grumpy, not so nice residents has been the other thing that has been an issue.

The facility itself was very nice. It was well groomed and well kept up, and had a comfortable and friendly atmosphere. However they are not shy about increasing costs. After moving my loved one in for an initial rate that we were comfortable with her care costs increased twice within the first month.

When I toured their assisted living I was impressed by what I saw, it was a very nice looking place and they had a lot of different activities and events to keep the residents entertained. I selected this community for my loved one, and when they sent over a nurse to assess her they said she'd be fine to stay in assisted living with a low level of care. Just a few days after she moved in they raised the level of care they said she needed. And shortly after that they said she was not appropriate for assisted living and moved her into memory care, which did not have all of the nice features that were the reason I selected the community at all. After a week or so there they said she was becoming "combative" and had her sent to a psychiatric hospital. I am upset at both the initial evaluation of my loved ones needs as well as how they handled the situation in general.

price prohibitive, too many people involved in the evaluation process. Apparently too much corporate overhead.

Emeritus was so beautiful, but it was way over her budget. It was $1000 more per month than the Atrium. Everyone was extremely friendly and it would have been very nice for my aunt to live here.

The staff provided more relevant information in their materials and presentation than the other facilities giving a good overall impression of an assisted living type of community. The staff was friendly.

I think they did a wonderful job, it was very very clean, the staff was awesome. It's not a skilled nursing place which she really needed, but they took really good care of her even though they weren't . It was right around the corner from my house and it was clean clean clean, I think it was awesome