Inspired Living at Kenner

The place was dark and closed up feeling. I did not feel that I wanted my mother living there. I watched a women in a wheel chair trying to get into the bathroom and no one was helping her. Never saw a room, but just felt the place was dingy.

Inspired Living Center is a beautiful facility. It has lots of outside space and has an outside walking path that is one of the main reasons we chose Inspired for our mother. The one bedrooms are spacious and inside sitting areas are very inviting. The dining room is large and although my mother has her minor complaints the meals are plentiful and available all day . I worked with [name removed] and [name removed]for many months and they were very helpful and always available . Now everything is not perfect but minor inconveniences has not changed our minds that our mother is in a safe place and good hands

It is expensive but I guess it is what everyone pays and we would recommend this community to other families based on the experience we have had so far.

If you like the price to go up 3 times in 6 months. He had a broken wrist and bed sores. They never informed us of injuries and money price increases. When they took [cost removed] out of the checking account without an explanation I Gave them a 3-month notice for moving out. Then when I moved him out they told me I didn't give the notice and tried to charge me [cost removed] They play a great game with your health and money. Don't let your loved ones go there.

The main hallway floors often dirty, streaky. They do well keeping the individual apartments and main entrance clean. Dining area also. The staff are friendly and outgoing for the most part. There have been multiple complaints have been made as my loved one is often left in a wet diaper which causes them to develop sores. Lack of staffing and lack of on-site supervision appear to be the issues. There are a couple of bright stars in the support pool but mostly they cannot seem to get to my dad to get him dressed for the day before 11 am. They are supposed to change him twice during the night and if he is changed once, it is rare and not consistent. When he calls to get changed outside of the normal set times they are to change him, it could be hours for a response. My parents are frustrated because they are paying additional money for the highest level of care and are not receiving the consistent care they are paying for Dining is inconsistent. What they are served is often not what is presented on the menu. Food is tasteless and served cold at times. There have been several occasions where kitchen staff did not even show up. They have had many occasions where my parents have waited for over an hour for food. There are various daily activities and monthly events as well. My parents introduced their favorite game and now have others involved on a weekly basis. My mother has started a knitting/crocheting group and is involved in many of the other activities offered. Both participate in the religious activities. The van that can be used to transport my dad in his wheelchair to outside activities was not working for almost a year but is now operating and my parents participate when they have room for my dad.

You just have to keep after them on some issues. My mom is pretty functional, but doesn't clean anything so initially I had to keep on them about cleaning her room as she is either sweating at night or wetting the bed so she takes the sheets off but doesn't remake bed herself so they don't check on that and one night she slept on the bed with no sheets. The staff is friendly, although sometimes when you call the nurses phone they don't always answer. Overall, they have been good. Staff knows her by name. The manager of the memory care side even went in one day and made her bed. They keep them busy, so yes I would recommend this place.

Due to my mom’s dementia, in which she had a violent episode that could of harmed others, as well as herself, I was informed that she couldn’t return to the facility because they couldn’t provide the level of care for her. I moved her out soon after that. Now they are saying I needed to have written a letter stating a month in advance that she will no longer be a resident when they are the one saying she can no longer come back. They haven’t refunded any money, and actually took more money out even though she hasn’t been there for nearly a month!!! This has to be resolved!!!

Staffing in the dining room could be better. Everyone needs and experiences are different. The facility is the best option in my opinion of few options in the area. I'd recommend a tour and to spend some time observing before making a decision.

My loved one was previously a resident at Inspired Living at Kenner. Overall, I am disappointed that the facility would not continue to care for my loved one. He seemed to be well cared for, but the Med Dir seemed to think he was too difficult to care for. They were frequently saying it took 4-6 people to get him into bed or to change his clothes. The staff was always helpful to me, but seemed to have trouble figuring out how to handle my loved one. Administration, caregivers and residents were all very friendly. The cleanliness was okay, but the floor in his room was always sticky. Also, they lost a good vest of his and a sheet and have not been able to find them. The food seemed to be very good and I think he ate well while he was there. The activities were exceptional and I think my loved one enjoyed them and participated in everything that they offered. But he is enjoying being able to go into his room when I come to visit and when he needs to rest during the day where he is now.

I was lucky enough to be invited to this beautiful place for thanksgiving family dinner. Not only was our meal delicious but the company was so happy and adorable. What a great group of senior. I also went upstairs into my aunts apartment and it is beautiful. Place is clean, staff knows and is involved with my aunt. Made me happy to see

what a beautiful place, I popped in to look around just starting the process of looking for a place for my parent and their lobby was full of christmas dancers and happy seniors. I am so excited to bring my parents back

My mom moved in 6 months ago. It has been a very difficult transition for me and my family. The staff has accommodated and taken care of her and reassured us over and over again that this is normal. I am relived that I listened. [name removed] really helped me. I wanted to give up and move her out after a month. She is not participating in activities and her temper is better and she is sleeping at night. I am so grateful.

The staff promises a lot of care and rarely delivers. They always are short staffed. Administration promises to look into things and they don’t. Residents are afraid to complain. The plumbing issues were never completed in time.

They feel 30 min. is an appropriate wait time after pushing the call button that residents wear. However, my mother's waits were much longer and often left unanswered. We had to find another place for mom after many meetings, emails, phone calls, and promises from staff as Inspired Living was not a safe place for her.

I work in the industry as a social worker, I always enjoy happy hour at Inspired Living at Kenner. Staff are my friends and I enjoy my visits talking with everyone and visiting with their residents. I enjoy coming always

I was a guest for Inspired Living's Thanksgiving feast, I joined my family and was welcomed so warmly. I was introduced to a few of their staff who were so kind and eating with them. What a happy place

I am a friend of someone who lives at Inspired Living at Kenner and I wanted to say that their staff members enjoy where they work. [name removed], their Chauffeur takes them on bus tours and hear about them all the time. He is so knowledgeable about our city and I know it is a treat for them to go.

My mom is in memory care. We moved her a little over 6 months ago. I can not say enough about the staff. I was afraid of the adjustment and they guided me through the way. It took a couple of months but she has adjusted. the activities lady has really help mom flourish and come out of her shell. All she was doing was watching tv at home and very depressed. She was wandering and looking for my dad. I am happy I made the move.

Such a lovely and fun place. I came for a birthday party and it was so nice, we were outside by their pool and bar. I wandered around a little bit and notice people laughing and talking to each other. What a happy place

Great caring community. Attendants/ nurses/ caregivers are all very warm and attentive and gentle with the residents. Good set of activities for the residents to participate and be involved. Lots of music .