Lake Wylie

5s all the way around. Lake Wylie was a great option for my parents. Everyone was attentive and really cared for mom and dad. Mom knew she was safe, the food was great, and she was taken care of. I was in the facility several times a week. There was never a time I wasn't greeted by several staff members by name. The facility was always clean and the residents were engaged. The cost was well worth the care and attention received

I was hesitant to be 30/40 minutes from her. Because of the level of care in all areas they have allowed me to trust in the level of care my mom receives. I'm grateful and would recommend tis community to other families based on the experience we have had with Lake Wylie.

They definitely care about their residents and treat them well. They have the same challenges with keeping staff which tend to create problems with communication for med schedules and individual particular needs.

Everything at Lake Wylie was a 5. My loved one liked this place a lot an they were very attentive to her needs. Based on the experience we had, we would absolutely recommend this community to other families. They were great.

Basically we had a rough first month. Once new leadership came in and some of the better staff that had left came back and less dependency on temp staff (although some were great some were terrible) the community feel returned. I noticed it with my mom's care as well as how she was dressed and how her food was delivered to her etc. They were amazing through the end.

Basically all our needs are met and I can discuss Dad's care freely with them. They are always available. My father picked this community for the apartment. It has its own kitchenette, sitting room and a separate bedroom.

I wanted to say a special thank you to the woman I spoke to initially at A Place for Mom who recommended Lake Wylie. She was so courteous and patient. I had multiple, multiple calls after I had placed mom from other centers aggressively trying to offer their services. But the original call to "a place for mom" was most helpful and I appreciate the exceptional professionalism at a very difficult time.

So far we have had a good experience with assisted living at Lake Wylie. My loved one seems happy and seems to have adjusted well. She says the food is good there.

Overall we're pleased with Lake Wylie. It has been a good facility thus far. The staff are very friendly. They are timely with their communication. And they seem to convey an overall genuine concern for the residents.

We have had some ups and downs but things are improving. My onboarding experience was not good, it took us 2 months to get my loved one in here after I had paid the deposit. That being said, the girl that was helping me is not there anymore. The memory care director at first I had a hard time with, she is very young but is definitely growing on me. I will say she addresses every issue that I have immediately and always answers the phone. Whenever I go people are outside, activities are going on, and people are engaged. I like that everything is included in the price here, so it is a flat rate and there are no add on fees like a lot of the other places that we looked at. I also like that the memory care unit is small, there are only 16 residents and that way the staff are able to give individualized attention to the residents. I have peace of mind having mom here and would recommend the facility to others looking, it just took a while to get into a routine.

We looked at lots of places and just kept coming back to Lake Wylie. Dad loved seeing the pictures of the veterans up on the wall. The activities are wonderful, they have a huge list of activities that they do every day. Unfortunately my dad does not participate in them. My dad loves the food! The portion sizes are great and he is never really hungry for snack's that I sent with him which is awesome. The administrative staff are not very good about answering calls or emails. When I go visit my dad I have heard that from many other residents as well. They could improve on their communication. The sales lady who worked with us also never replied to anything after we moved him in - she was great up front. Overall it is a good place and he is getting great. We would recommend them to others.

Our loved one has truly found what would be called Home, Lake Wylie Assisted Living facilities are very clean, warm and welcoming. The staff from maintenance team up to the top all collectively work wonderfully with everyone and seem to know many of the residents by name building relationships each one. Could not be happier knowing our loved one is very happy, active and most importantly safe!

From the moment we had the tour and spoke with the lady who gave us that tour we knew this was the place for our loved one. She answered all of our questions thoroughly and she was one of the main reason we picked Lake Wylie. Our loved one is not able to participate in the activities, but the staff will go out of their way to speak with our loved one and get to know her and they really treat her like family. They are the best example of telling us what they are going to do and following through with their promises. It is a step above any other community our loved one has been at and we would recommend them to other families

This has been an enjoyable experience. The community has a nice atmosphere with residents socializing with each other. I feel comfortable when I visit my loved one in the community. The staff communication with family is pretty good. They could improve the follow up response to our questions or concerns.

We chose Lake Wylie Assisted Living because it was very convenient to where I live and they had availability quickly when we needed it. The staff certainly made you feel like you belonged there and they were always very helpful and friendly as well. I would definitely recommend them.