LakeHouse Kalamazoo

Not the best but good for the cost. Disappointed about the stopping of the van rides to appointments

My mom is currently a resident at LakeHouse Kalamazoo. I would say that the staff is friendly and willing to work with families. The executive director is friendly and helpful and will do whatever she can to help families navigate through the assisted living system.

My dad had a sharp decline in health and suddenly could not live independently. I was scrambling to find an assisted living place for him. LakeHouse was a perfect fit! Even though he was only there for a little while until his passing, the staff was always friendly with him, and he was happy with their help. The executive director kept in contact with me, even late at night, to keep me informed about anything that may have happened: falls, eating habits, bathroom accidents, medication needs, she was also kind of a liason for the visiting doctor and helped keep me in the loop about medical needs. My experience with LakeHouse was short, but I am glad I found them and they could help my dad feel welcome in a great time of need.

I am very happy to be here. I got a great view from my apartment window. The crew is very great and caring here, and they always come when you call for them. My kids did good picking this place out for me.

I'm pretty much a 5 on each of the items above. My only caveat is they had pretty high turnover of people and there were lapses in personnel and some services. My mom couldn't have her hair done for at least six months. I think this is symptomatic of these facilities.

Sojourner Place is a great place. The staff have been very helpful.

This has been hard to find a place that I feel fits with my life. I've been so many places in two weeks and I feel I just have been sold. I come to Sojourner and toured with [name removed] he was very respectful and upbeat. I had a lot of medical questions so he introduced me to the nurse. They made me feel at ease

This place is short staffed and the residents do not receive the standard of care that they need. Residents will sit in soiled diaper all day and do not have regular bathing or hair washing. It could be up to a month for you to get your hair washed if you are a resident. They have student interns from WMU do the bathing which do not seem to be doing the job. The laundry services are intermittent and the residents have soiled clothing on. Fresh fruit and vegetables are rarely served if ever. The place frequently smells of urine. There is a high turnover of staff and understaffing. If you need to take your loved one out for any reason, you will get a big surprise.

The staff are extremely friendly. They make you feel very comfortable in the uncomfortable situation of bringing your loved one to an assisted living facility. My mom loves the food. She's happy with the activities. Out of all the places that I looked at / toured, this was by far the best. I am extremely happy with them and would recommend them hands downs.

I would recommend this community. They have activities like exercise classes , bingo and also an outside car show that they had for the residents. The staff have been very positive with me as well as my loved one.

The staff overall are excellent, there's just not enough of them. They're very conscientious and will go out of their way to help you. They also help each other when they're short-staffed, and that you don't always see that. I know that they're trying very hard to get more staff. They haven't been able to bring people in for activities, so right now we're doing things like bingo, exercise classes, card games The pandemic took away our cook, but the staff is helping out where they can. The food is usually pretty good. Sometimes there are things I'm not able to eat with my medical condition, but my daughter brings me things she knows I can eat. Just like everybody else, the price is high, but I have a beautiful apartment, and I'm content.

The staff is very caring. If something happens, like virus updates or if she falls, they always notify me of anything non-routine. They treat my loved one very well. Seeing as how we can't really go in, it's hard to tell what's going on sometimes. From what I've seen, the place is really clean. I believe there are only about 25 residents, so it's a smaller, homey feel. You don't get lost in the shuffle here.

I don’t have anything good to say about this place! They have had bed bugs for awhile I tried to contact management never got a call back. Always short staffed! Staff sit at front desk playing on their phone and don’t even acknowledge residents when they come to desk! I called the front desk once because my grandma reported that she had pressed her button and no one had came and it had been about and hour it took three or four phone phone calls to get answer the staff that answered told me she didn’t have time for this shit and and hung up on me, I tried to call back but the phone just kept getting picked up and hung up. We are looking into another facility currently my grandma could have been on the floor and nobody cared!!

I was very impressed with [name removed] the director at Sojourner Place. He was very friendly and made me feel more at ease. The facility is very nice and offers so much for its residents. Not being able to visit Sojourner Place due to the coronavirus [name removed] took me on a visit via his iPad. I was very impressed.

This place is outstanding, I just dont feel it is where mom would be happy. After visiting, I really think she is capable of independent living. [Name removed] gave a wonderful presentation and offered assistance to me even if we did not choose to place mom there.

The staff were knowledgeable, friendly, and had a sixth sense of what was important to us. The apartments were too small for the independent life we envision. That’s more help than we need or want at this point. Not a fit for now.

2nd visit today with dad. I was that impressed by my 1st visit.