Bickford of Portage

When my mom got there she wasn't able to walk by herself or get out of bed by herself. I think Bickford is a good place for someone who can get around good. My mom was left stranded at Breakfast or in her room at times. We ended up moving her to the [facility name removed]nursing home where they could better care for her. She has passed away at 91 late last year.

Everyone is so kind, caring and helpful. Need to remember the meds are ordered and dispensed as the doctor wrote the order Mom was used to taking them on her schedule. Bickford follows doc orders. Once we figured that out it was all all ok. The staff is great but so busy. Understaffed for a bit. So requests aren't always taken care of in a timely manner. Emergencies are! Also now have an activity person. So more scheduled activities on a regular basis. Good variety.

From the start, the staff has been fantastic. They are heads and shoulders above most facilities because they understand PTSD and dementia and train their staff appropriately. They have a restaurant style menu and an executive chef. The facility is beautiful and we have only had positive interactions.

Hope you understand that. Our family member has gotten terminally ill much faster than we thought would happen. Care is good but just could be improved some for the costs that are involved. Otherwise happy so far.. but Hospice is involved now so hopefully Bickford care will continue!

It has been a good experience so far. Communication is not consistent, but the staff has been wonderful to work with. I chose it because it was cozy and felt more like a home my father would be comfortable in.

Don't send your loved ones there, the caretakers don't do a good job of making the residents a priority. And they don't take care of the residents apartments or needs. We picked because it had good reviews and when I toured it, it seemed like a great place.

Friends recommended it. Overall I think it's a great place. I do feel like I need to monitor them to ensure that she isn't forgotten about.

A place for mom was great to work with! They took the time and answered all questions. We like the halls, rooms and common areas. We picked this community because of the location, and staff. The call response is to be within 4 min. If the call is not answered, it goes to management. We felt that is more accountable than just a call light. We did check reviews for Bickford. That did not have good reviews concerning the call response time, until they implemented new system.

I would recommend the community to others for their loved ones. The staff have been knowledgeable and understanding of the residents and families. They understood the reasons of the pandemic regulations explained this to the families. My loved one loves all of the activities they have to offer, especially balloon volleyball.

My father has been at Bickford of Portage for over 2 years. This is an amazing facility. He was in a different place originally at the same cost but there is no comparison to the wonderful staff and personalized care he has received at Bickford of Portage. I have peace of mind that he is being cared for as if he was family to everyone there. He has come to feel so at home, and it's such a relief to know that. It's always difficult to help your parent transition to letting strangers care for them, but the caring compassionate staff and lovely surroundings at Bickford made it infinitely easier!

They are really nice but the price is a lot. It's newer, and seemed to be a little more airy. They were really nice people and were more cheerful than most of the places were. They had a unit of care system so there was an extra charge for each level of care. They had a little bigger rooms and some had a built in cabinet so not just the standard room.

A very nice place. Friendly people.

Has whirlpool spa, no pool. Near Sprinkle road, looks nice.