StoryPoint Portage

They are very open to constructive criticism and make a concerted effort to address a concern. They have outstanding facilities and they are well maintained. Also I like the excellent staff ratio in support of residents.

The staff at StoryPoint is caring, attentive to my needs and friendly. The environment is clean and well maintained. This is a wonderful facility.

My mother has been here at StoryPoint for almost 2 years and is doing great! Her room, the food, and the staff are fantastic. We enjoy coming to visit her and are always warmly welcomed by the staff.

I stay 1 tern for rehab after survivor accident. It was an excellent place to stay for physical and emotional healing. It truly was an extremely positive unique place to recover in all aspects. Staff and care made it a positive place of and community A lifetime experience.

My experience has been the best experience and movement I could have made. I moved sometime from a place that have ear wigs in the recommend bed bugs in my room so I moved to the 1st floor to another room. Unfortunately was cold until less heat. Here has been outstanding with friendly caregiver super staff. member clean rooms tasty food and fun things to do and is heat.

Excellent service, Excellent food, friendly other residents, friendly staff.

It's always so clean and peaceful there. I think that adds so much to the resident's quality of life to have a well kept attractive environment. My mom said the meals were terrible. My mom was usually not a complainer but she did not like their food. At All.

The staff is incredibly helpful and nice. They try very hard to please and pay attention to the residents. The facility is beautiful and the apartments are as nice as a one bedroom apartment can be. The dining room and music area are spacious and well appointed. It is expensive but the services they provide allow family members to just visit. No need to spend a whole visit doing chores. Plus a wonderful back up for family if visits can't be accomplished for a couple of weeks.

The staff at StoryPoint Portage are friendly, caring, and helpful with basic necessities. Housekeeping happens every two weeks and the bedding is washed every two weeks. The staff communicates well. The move in process is pretty standard, nothing special. The meals are good and balanced l. Based on my loved one's experience, I would recommend StoryPoint Portage as a good place to go.

From the beginning application process to move in day, I had a very pleasant experience. The staff at Story Point did everything they could to make the transition for my Father easier. They were, kind, caring and professional. They went above and beyond to find solutions to unique challenges. Story Points facility offer a lot of opportunities. But most importantly the people will make my Fathers new life better. It is obvious that Story Point takes pride in selecting and training it's staff. I can not thank Story Point enough. I am very happy that we made the move and content with our choice.

We picked the community because it felt like home and the staff was very inviting. I felt comfortable knowing that Dad wasn't going to be alone and that someone was always somewhere close by. And, even though pops didn't participate, it sounded like there were many activities that would help seniors build community and new friends.

We had a very bumpy start to my mom's move in. Apartment wasn't cleaned ahead of time like promised. Billing, after two months, is still a mess. Housekeeping does not including dusting, so I have to go and do that on my own. As for communications, they are not great at getting back to me. It usually means I have to call several times, which is irritating. Meals are delicious though. They do a good job of dealing with dietary issues. Would I recommend them? Not for someone who is moving a loved one and doesn't live close by to check on things.

I am very happy living at Story Point. The staff have all been friendly and helpful. I like the variety of activities and that I can participate or not depending on how I feel. The variety of activities available is great.

I toured the facility for my grandmother. Upon entering the first thing I noticed how clean the building was. Staff was able to answer all of questions with confidece and were very kind,

Toured with my parents. It is comfortable, well maintained with very helpful staff. Five stars for cleanliness & friendly staff.

I was very pleased with everything that i found at Story Point Portage. [name removed] was knowledgeable and very helpful in all steps of application, [name removed] was wonderful ,warm and answered all my questions fully. [name removed] was very professional direct sand informed. Even though I was unable to bring my father in due to his passing, I would recommend Story Point o anyone. It felt calm relaxed with staff that enjoyed their job and caring for residents [name removed]

High turnover of help. Decline in promised services. Food service often closed for breakfast and lunch! A Lack of oversight from corporate with little or no visits to Portage. After house little or no staff available -- example -- lady feel, broke leg, took 2 hours before removed to hospital

This community is more active. The others had a much quieter library like feel like residents weren't to be seen other than mealtimes. Also only pace to have an "Enhanced living" niche between independent and Assisted Living. Best match for what we thought my dad's needs were. I would recommend. It's certainly worth looking at. Was the only one we looked at that had independent, EL, AL, and memory care accessible in same building.

Have lived here since December 2022.

I found the staff were very helpful and open to questions when getting my mom signed up. I find the overall community very friendly.