Juniper Village at Forest Hills

Overall, it was a good place. The lack of communication with the Director [name removed] was the biggest problem during our time there. Paying [fee removed] a month should at least entitle the family to be kept in the loop and contacted personally, not in a form letter which didn't even say why the increase in cost and the level of care was necessary. That was VERY disappointing! I talked to her nurses to find out what had changed, but none of them knew why she needed a higher level of care. They then also retroactively raised the cost of her care to charge additional money for the month that had already been paid for! The only other issue we had was one of the female dining room workers scolding us for not seating my mom at her "assigned" table. I was only yelled at one time, but it has happened 2 or 3 times to my sister and her husband. I must say that the Admissions person [name removed], the Head Nurse [name removed] and one of my mom's nurses [name removed]were incredible, extremely kind, extremely caring, extremely compassionate and a pleasure to deal with.

Juniper Village of Forest Hills has proved to be the correct place for my brother to reside at this time. My family and I have had nothing but positive experiences. My brother enjoys his accommodations, food service, daily group activities and the care he has been provided. Every day the entire staff shows friendliness, kindness, and compassion when caring for my brother and the other residents. Overall it has been a positive experience.

I would highly recommend Juniper Village at Forest Hills to friends.

My loved one was previously a resident at Juniper Village and the experience was okay. Day staff and the food service is very good and attentive. But the night staff I just feel like she had too many problems with. They seemed to be understaffed and they definitely seemed to be complacent about my loved one's safety.

It has been excellent! Beautiful place, extremely clean, kind and caring staff, lots of activities every day, excellent food with the ability to order off of a menu. We picked this community because of their ratings and reviews from multiple sources.

My mom moved to Juniper Forest Hills just over a year ago. Lots we like about it but the most important thing is that the director stays on top of things, makes changes as needed, and is an effective and responsive communicator. Things run smoothly, with a top notch medical office (I sent a text this morning about restarting eyedrops and had confirmation within the hour) and, more important to my mom, a good variety of activities and lots of special events. She loves the three large windows in her unit. My mom has required extra support this year including hospice and Juniper worked through all of this. I really like that so much is offered on site - hair, nails, podiatry, visiting doctor, pharmacy service, laundry, religious services - limiting the number of trips out of the building. I'm in the building daily and feel that the staff is respectful and tries to do their best meeting the needs of the residents. It is hard work! Juniper was a good decision for us.

overall excellent care. everything that was offered was followed up on in it's entirety. friendly staff, cleanliness, safe enviroment for the residents. daily activities offered to the residents.Prompt responses to any questions. Highly recommened!

i moved to Juniper Village at Forest Hills several years ago because it became increasing difficult for me to live alone due to mobility challenges. The care has been excellent. Management is very focused on residents' care, helping residents to live in comfort and dignity. Management encourages residents to socialize and participate in numerous educational and recreational activities. The building is nestled in the woods with a creek. The building is clean, bright and resident-friendly. Management and staff go to great lengths to address residents' unique needs. I am very glad that I moved here. I found a new home.

This is the best experience I have ever had with this type of facility. I have found the staff to be kind and helpful. They address anything that needs to be handled immediately and efficiently. I have met some of the kindest people that work there. They try to find activities that are enjoyable for your loved ones. The dining at this place is great and really makes a big difference. Very happy to have found this place. I would definitely recommend this place for your loved ones.

Juniper Village is clean, nicely decorated, and welcoming. Staff are caring and interested in the residents. There are structured activities every day. Housekeeping services are great. Yes, I have recommended Juniper Village to others.

Juniper Village offers a large variety in their menus. They have an open dining format, which is great for the residents that want to sleep in. The servers are kind and have great knowledge of the menu and what they are serving.

Juniper Village is a beautiful setting with a management and staff who are committed to residents’ unique needs. The activities staff engages residents with lectures and concerts. Residents can also participate in exercise sessions. The setting is clean and spacious. The staff addresses residents’ unique needs, ranging from personal care to meals. I have found a home here.

My mother has resided at the community since [date removed]. She feels very safe and comfortable with the staff and the aides. My mother is busy everyday with all of the activities they offer...in fact it is hard to catch her in her room! The people are genuine and truly care about their residents. I and my mother would recommend the community to others.

The care staff is excellent. They are respectful and personable. Management is responsive and manged the pandemic beautifully. Juniper Village provides a good environment for loved ones with medical care needs...and both my mother and our family are glad she is there.

My mother has been at Juniper Village since [date removed]. The services are good. The healthcare staff is respectful, accessible and responsive. The apartment is a perfect size for her and she feels safe and at home. We looked a lot of other communities before she moved there and I can honestly say Juniper Village at Forest Hills is one of the best personal care communities in Pittsburgh!!

My Mother has been a resident at Juniper Village since [date removed] and we have been very satisfied with the care and services. They have a great menu and meal selections, there are activities and programs everyday, the building is very clean, and the nursing staff does a great job of communicating with us regarding our Mother and her care needs. We have recommended Juniper Village to other families, and would highly recommend them to you for your loved one!

The staff is friendly, courteous, and helpful. They have had a great covid plan and have kept the residence safe. The community is neat and clean. I would recommend this community to others.

My Mother has been at Juniper Village at Forest Hills for about a year. She broke her back and was no longer able to live alone. We started searching for a place where she would be happy and still receive the care that she needed. We were so happy to be able to find her an apartment at Juniper. The staff and associates went above and beyond to not only help her recover, but to make her happy and comfortable in her new home. They have many activities daily that keep her busy and socializing. With COVID this has been a very challenging year, but the entire staff has somehow found a way to keep the residence safe and still happy. My family is so grateful to all of these amazing workers. They have given my Mother an extended family, and helped our family through these troubling times.

There are so many positive things I can say about Juniper Village at Forest Hills. My mother was there for 2.5 years until her death. I was there virtually daily and got to see firsthand the caring professionalism of the staff. [names removed] set a wonderful tone. I could tell so many stories to highlight my experiences, but I will share just one. The final weekend of my mother’s life, she was in hospice care. The weekend nurse sent by hospice was not up to the standards we had always experienced at Juniper. Did my mother’s care suffer? Absolutely not. She received unbelievable end -of-life care. Again, the caring professionalism demonstrated by [name removed], with [name removed]'s guidance, ensured my mother and our family received the best care possible. I will never forget that and Juniper will always have a special place in my heart.