Schenley Gardens

Very helpful- was a timesaver and saved me hours of trying to navigate my mom's care myself.

I would definitely recommend the facility. The staff is both kind and helpful. The facility has a lovely dining room with access to the outside, weather permitting. The menu has both good selection and alternatives. The place is clean, no unpleasant odors and has many amenities.

I was very unhappy with the moving in process and then when I was told my mom needed to move to a secure unit because she was exit seeking. Very disappointed in the lack of activities they had for her in the secured unit and food was being served out of a Styrofoam container, not on dishes. We moved my mom out in October or November of 2022. So happy we did. She gained a significant amount of weight and had additional health issues while there. In fact, the water in her shower was NEVER warm. It was cold, I often wondered how they bathed her, it was a really traumatic experience for her. I had to bring in/hire additional help when my mom stayed there. I would not recommend this facility at all! Staff communication was also very, very poor. The receptionist was never pleasant, in fact, she was very rude. When we moved mom out no one ever followed up with me to discuss the issues there. When I visited my mom there, I felt more depressed and concerned about her being there than when she lived at home alone.

My loved one and family have had a great experience with the community. The staff are caring and kind. Everyone is friendly. There are activities and meals to assist the residents with socialization. We would recommend that you take a tour, ask questions, and talk to both the staff and residents to make sure this will be a good fit for your loved one.

They have made a stressful event very easy. They follow up often and are all so friendly and helpful. The facility is clean and nicely furnished. They have fun activities and the chance to be private in your own room, too.

Do not put your loved one in this facility. My father was a resident for 2 1/2 years before he passed. To start, we didn't know until recently that their license application was rejected by the state and, therefore, have been operating under a temporary license in hopes that they will be approved. The last we heard, it was unlikely to happen. Although we can't confirm that it was staff members, someone kept stealing my fathers stuff (phone charges, TV remote, money, toiletries, etc). The staff repeatedly consumed his store bought food without asking and would use his living room as if it were there personal breakroom while he was confined to this bedroom. If you look them up, there are multiple complaints with the state so please do your homework and "buyer beware" if you choose to put your loved one there!

I would never ever go there, I do not recommend. To begin with, they haven’t had heat in the first floor, in any of the elevators, or in the halls for at least a week. They are now going into their second week with their residents dealing with the cold. My love one fortunately has a heater in her unit, however there are many tenants that are complaining about it. No one seems to be working on it. It hard to talk to anyone to receive any information for anyone. When people go to the dining area to eat, they are wearing coats and hats just to stay warm. Sometimes they just take their meals up to their rooms. I believe that my love one is not getting very good care there. I have called the Elder Care in this county and they put me through the department that are sending an inspector to the facility itself to check out the place. However, I’m not sure how long it would actually take them to resolve this issue. Again I would never go there

My resident is in personal care at Schenley. The good news is that this place appears to be clean; it hasn't smelled or appeared dirty when I've visited. The bad news: Twice I've found fecal matter on the one and only towel in my resident's room--no one wants to dry their hands anywhere near that towel-- and I got fresh sets after hunting down someone to help. Three staff members have been conversationally pleasant. One of the three is outstanding with her welcoming demeanor and helpful attitude. Other staff members aren't welcoming to family members; they make eye contact but that's it--an impassive stare that screams, "What do you want"? We are polite and respectful. They can't crack a smile or even act like we have any business there--it's a bother to answer a question. Finally, ALL of the chairs and sofas are too low for the elderly, infirm residents to get out of without a struggle. WHY?

So far we are satisfied with my mother in law move to this community. I'am pretty active in her day to day living, and everything is working out well. We do feel she is safe, and in good hands. Overall this community is working out well for my mother in law, and her needs.

This looked like a really nice community when we visited. They seemed to offer a lot of activities and everyone we met was very nice. This community has a lot of different levels and we felt it was a little to large for mom.

Do not place anyone you care about here. Untrained staff, most often on their cellphones or in personal conversations rather than attending to residents. Dirty environment, unclean residents, ongoing theft issues. No individualization to care, no responsiveness to needs. Poor administrative response to issues, locally and at home office.

I am a friend of a resident. The level of care is terrible. The staff hates it when an outsider is observing them . Even worse is the administration and management. It is run by an out of state company who has no ties to the Pittsburgh community and no interest in doing anything for the quality of life of the residents. I know it is hard to find a good place but this is terrible.

As this was my first experience in even picking a place for my sister to stay for a while, nothing prepares you for all the decisions to be made. I liked that the community was very close to my sister's own apartment. Most of the amenities are included in the prices quoted. A few problems arose in light of my sister is wheelchair bound. She was having problems getting showered at her set times and the apartment was getting cleaned up to her standards. Most of the people are very sympathetic to your concerns and we managed to plow through these few problems.

Had our loved one in the memory care unit on the 5th floor. This place is just awful. Anytime I was there and asked for help with my family member it seemed like a huge inconvenience to the aides. They were constantly on their phones and in no hurry to assist anyone. My resident always had dirty stained clothing on and was never changed. After our family member passed away they returned the unused meds to us. There was such a surplus we wondered if they were giving the medicine as prescribed. I advise you to do your homework and ask questions of residents relatives before choosing a nursing home. We learned the hard way.

A Place For Mom was so much more than I expected. Don't let the title fool you cause I was looking for a place for my brother and the advisor who was assigned to me called me right away. She was so helpful and pleasant and listened to me as to what I was looking for. Schenley Gardens was the first community I toured and was sold right away. It has everything to offer that my brother would benefit from. The staff is very pleasant, nice and respectful. I am comforted to know he is in a much better place.

They have activities but there's not a whole lot of them. The aides are wonderful, they took very good care of my mother. As far as improvement, back management has little bit of problems. When requesting things there is a delay for it.

Beware before signing anything here. Get everything in writing, and if possible notarize everything anyone at Schenley Gardens gives you. My mother was here for a few months. The care was sub standard at best, the food appalling and the management changed so often there was no one with whom to communicate. The floor she was on smelled of urine and when I pointed that out, our 'tour guide' replied that you have to expect those odors in an assisted living place. We were charged for many services we did not receive and since we didn't document every missed service, we had no recourse. I suggest consulting with an attorney before agreeing to have a family member live at Scheney Gardens. I challenge anyone to eat a week's worth of meals here. There are far better places in Pittsburgh that charge way less money. The convenience of the Oakland location is not worth the horror of having anyone live here.

Very clean, very good. Might be out of our price range.

Our experience with Schenley Gardens has been somewhat mixed, but overall I think they do a good job. The facility itself is well kept and clean, and the staff all seemed friendly, but I think some of their services could stand some improvement. Their intake process could use some work, getting my loved one moved in was definitely not a smooth process. I also wish they'd offer a few more activities in the evening, things pretty much shut down after dinner and my night owl loved one is often has nothing to do but sit in her room.

The food is the best we have ever seen! 5 star Restaurant! I can not image the price! Gigantic rooms for the residence. State of the art security,very professional staff ,and management makes sure operations run smoothly. The facility is immaculate,the design of the building is unlike any other we have witness.. Superior service i can honestly say,I'm proud to have my loved one living there. Its a "timeless" memory!