Ivy Park at Wood Ranch

The move in process was great. The executive director helped us on a Sunday by opening the side door while we moved items in because it was much closer to the room and would not disturb as many other residents. The staff is extremely friendly. The caregivers check in with my mom several times a day just to see if she is okay and if she needs anything. Housekeeping is done once a week and her apartment seems very clean. So far, communication with me has been very good. They alert me if there are things that they have concerns over so we can discuss them and decide on next steps. My mom loves the food! It's almost all she talks about, but as I am a dietitian, they are also nutritious and well balanced. I would absolutely recommend this facility.

My mom like the feel of it the best. Smaller, homey feel to the place. The residents were sitting around talking to each other. Friendly. The apartments were larger than other places The outside patio area is nice, shaded with lots of seating.

I'm writing this because my mother is a resident of the Reminiscence area of Sunrise Senior Wood Ranch. I am quite impressed with the quality of care and the communication with [name removed], the head coordinator (I believe that's the title) is stellar. It's not a condition anyone wants to see their parent in but I'm confident that she's being taken care by the staff that I've met in this area that do not stop for a second and manage to address any or all concerns and questions that I have. My mother's hair and make up looked exceptional and I appreciate how clean the room was kept along with that unit. Yes, I would recommend Reminiscence in Wood Ranch Sunrise.

The med techs are very sweet. There were no activities in the reminiscing area. The family feels like there were promises made during the tour and these weren't fulfilled after moving in. There were three meals a day served to the residents. The meals were always delivered cold, and my loved one never enjoyed eating them.

Everything has been okay so far, have some slight things would like to see improvement on. Staff is short it seems but doing their best.

We thought the Sunrise at Wood Ranch community was just amazing and we really appreciated everything they did for our loved one. Our loved ones room was always very clean and the staff members were just amazing. They were so supportive and always gave a lot of personal contact and touches to our family. We liked how they have separate floors and separate areas depending on the "health state" of the residents, we thought that was very respectful.

We chose Sunrise at Wood Ranch because of the location of their memory care unit, we liked that it is its own separate wing and it is spacious. Most memory care are heavy on women and lower on men, this one had a great ratio and we just felt like it was a better fit for him so he could make some friends. The room sizes here are great. The administrative staff that helps with on-boarding is really great. they went above and beyond for our family to help us go through this process. He does really enjoy the meals, there is a lot of variety on menu, I would recommend to others looking.

My mom is doing really well here, it is night and day than what she was before. We chose this facility because when we walked through the door, [name removed] greeted us and went above and beyond, she is absolutely amazing. The fact that there is the ability for a parent to have their own peers has been amazing for my mom, it is so important. I would highly recommend to others.

We are so happy with Sunrise, we have a sense that our loved one is with family. They really seem to care for her, and treat her as if she was apart of their own family, all the way from the receptionist to the care givers. They know everyone by name, we cannot say enough good things about them. We would recommend Sunrise community to others.

It is a wonderful place. I would recommend this community to anyone. I would make sure you have enough saved for the community though.

DO NOT BRING YOUR LOVED ONE HERE!!! Sunrise is a disgrace. My mother had been at the facility for way too long and the level of neglect is astronomical. Sunrise purposely understaffs at night when the residents need the most care and attention and after dinner they are left begging anyone passing by to please help them...go to the bathroom, find their room, tell them where to go etc. and there is NO ONE TO BE FOUND. The residents are left in a room with zero guidance and a staggering level of neglect. I find my mother unattended in her her room, alone in the dark every single evening I come. It is the most enraging and heartbreaking thing a child can see done to their parent. Sunrise charges 7K a month for this kind of neglect and they should be sued to hilt for their money first business model... putting the care and attention of these poor folks at the bottom of their list. There is a staff of 2 people per 20 residents at night and the turn over is almost daily. Sunrise is a disgrace and should be wiped from anyone's mind if your considering this hell hole for your loved one. DON'T. STEER CLEAR OF THIS PLACE. Consider a board and care where only 6 people live in an actual house with real, actual care and attention.

DO NOT BRING YOUR LOVED ONE HERE!!! Sunrise is a disgrace. My mother had been at the facility for way too long and the level of neglect is astronomical. Sunrise purposely understaffs at night when the residents need the most care and attention and after dinner they are left begging anyone passing by to please help them...go to the bathroom, find their room, tell them where to go etc. and there is NO ONE TO BE FOUND. The residents are left in a room with zero guidance and a staggering level of neglect. I find my mother unattended in her her room, alone in the dark every single evening I come. It is the most enraging and heartbreaking thing a child can see done to their parent. Sunrise charges 7K a month for this kind of neglect and they should be sued to hilt for their money first business model... putting the care and attention of these poor folks at the bottom of their list. There is a staff of 2 people per 20 residents at night and the turn over is almost daily. Sunrise is a disgrace and should be wiped from anyone's mind if your considering this hell hole for your loved one. DON'T. STEER CLEAR OF THIS PLACE. Consider a board and care where only 6 people live in an actual house with real, actual care and attention.

Nice staff and rooms, price was good. Place just felt stale. Not a lot of people moving. Perhaps low key given it was Sunday, but it was a holiday and not a lot of activity.

Sunrise at Wood Ranch is a fabulous community. It is a beautiful and clean community. It has a lot of wonderful amenities and is decorated to rich and warm. We chose another community that was more in our price range.

The staff at Sunrise are doing a terrific job! They couldn't be doing better; they are extremely helpful and accommodating with the care of my loved one. They are sure to keep me updated on any changes and concerns. My loved one participates in many activities and he has more than enough to eat. My loved one is enjoying a very comfortable stay here!

My husband is doing very well at Sunrise. Everyone is really trying to get to know him and make him feel comfortable. It's a really nice community and very supportive. They make an attempt to get him involved in activities. They'll come to his room and ask him how he's feeling. He's gone on a few outings and enjoyed it.I think communication is the biggest thing. A community can not find out about a resident by simply looking at a chart. Sunrise has always been good at answering any questions I have. I think sometimes it gets busy and there is a delay in follow-up. The caregivers give 101%. I have nothing negative to say about them.