Atria Hillcrest

Helpful, knowledgeable, charismatic, polite, and patience.

[name removed] isn't getting the Atria help she needs in a timely manner in contrast to the huge cost. Ways to improve: Find better way than yelling for memory care residents to get attention of scarce helpers. Get [name removed] changed, coffee'd & dressed for breakfast before 11AM (preferably 10:00 AM) in the mornings. Currently, [name removed] starts yelling at 9:00AM but doesn't get help until 12:00PM! Change resident door locks from physical keys to electronic string bracelets which eliminates wrong residents from going into other residents rooms and stealing stuff. Staff from top to bottom has changed over the last 7 months.

From the moment I stepped into the facility, I was greeted by staff & other community members. It has been a very positive experience for my mom here,

I was quite impressed with the staff, very caring and friendly, they made my husband feel very welcomed and cared for

I recently toured this Community and was amazed by all of the amenities. The friendliness of the staff while walking through the community and lively Memory care area very nice to see compared to other communities I have visited recently.

The staff at Atria Hillcrest are all extremely friendly. Room for improvement: I do think that it would be nice if they offered more excursions (activities off the property) for the residents who are there.

Run! They can improve by getting, management that actually cares and knows the whereabouts of the residents. Also, some new paint and new carpeting, especially in the resident rooms and better food and no water down juices. I would not recommend this place to other people. It was a horrible experience for my loved ones.

I love it here,and have made a lot of new friends. I have enjoyed myself here. I would recommend to others for their relatives. There is all kinds of activites. They have a great memory care facility.

I would recommend the community to others. I would make sure that you make sure it is the right fit for your loved one. If you want quick response to questions or concerns, this may not be the place for you. There can be delays due to waiting on doctors; however, the staff that keep talking to you are very friendly. Some requests are not done in a timely manner, and this can be frustrating sometimes. The staff are good at checking on the residents and keeping them safe. There are three meals a day served and there is also a bistro area for the residents to pick up items to take with them.

The staff at Atria Hillcrest are all exceptionally friendly and genuinely care about the residents. Everyone goes above and beyond to ensure that they have the best quality of life possible. The community is always decorated beautifully and kept extremely clean. There are also a wide array of unique and entertaining activities, so the residents always have something exciting to do. I highly recommend scheduling a tour so you can see for yourself how wonderful the community is!

In touring the community today, I found the staff and residents to be lovely. It is very clean and love the environment. They have lots of activities and events for the residents to participate in, even families.

Atria Hillcrest is by far one of the most inviting communities that I have visited. It is centrally located in Thousand Oaks close to downtown. First impressions is that it is well maintained, warm, and inviting! If you are considering a new option for your loved one look no further! There are plenty of activities, the food is decent, and the staff and residents are very friendly!

My parents paid for six months before they even moved in and never got a call why they hadn't moved. Hard to get calls returned.

The staff is very friendly and very helpful. My loved one had some issues when she moved in, and they were very patient with her. It's expensive, but compared to other services, it's comparable if not a little less. There is a peace of mind in knowing that my family member is taken care of and there's someone there to help her if I can't be there. One thing I wish they would do better is transportation. Even under Covid, they're supposed to give transportation to doctor appointments within a certain radius. But their time restrictions are so tight that it ends up you can never use them. They'll only provide transportation on Tuesdays and Thursdays, between 9:30 - 3:00. And with Covid, you don't get a lot of choices on when your doctor appointments are going to be. I've not been able to go inside much to visit, but from what I'm seeing in the lobby it looks clean. The hallways by the rooms could be a little cleaner. Activities have been restricted due to Covid, but things are opening up more and getting better, which is great. I think that they're trying to do as much as they can with the restrictions the county has given them.

It is expensive, and it will get more expensive. We've already had a rent increase. But you probably aren't wanting to put your loved one in a cheap place. They have managed Covid extremely well. They keep a good eye on my loved one. My loved one likes the staff, and they seem to be very nice to her. They have an in-house doctor who seems to always be there if you choose to use him. I've toured the facility remotely, and it looks like a really nicely managed facility. What I wish they had was a bit more support for financial aid scenarios that seniors need to navigate in paying for their care. And their payment website could be a whole lot better. In general, we're happy our loved one is here. We don't feel like she would still be with us if she wasn't.

We are very happy with our experience at Atria Hillcrest. We chose this facility because it seemed like it was a more homey setting than some other places that we looked into, it is in a beautiful setting surrounded by a lot of oak trees. She was also able to get a room onto the first floor which was nice. I would definitely recommend to others looking.