Ivy Park at Otay Ranch

We had an AWFUL experience with Ivy Park. We moved Mom to a different facility and she has since passed a year ago [date removed] . I would never recommend Ivy Park to anyone. They need to improve on everything. I don't feel they are properly trained or knowledgeable enough to provide Personalized individual care for Memory Care Patients. They never made sure mom's dentures were cleaned, at one point when she wasn't eating and she told us it was because her mouth was sore. When we checked her dentures they were covered with black mold. We were asked to bring personal grooming supplies, which we did, then they asked us to bring more. When we got to Mom's room, we found all of the original products that we brought, and none of them had even been used. Mom's hearing aids were lost within the first week of her being there. Mom was ambulatory when we first put her in the facility and within a few weeks she was not walking anymore and was not able to get out of a wheelchair after that. Mom was constantly exit seeking while she was there and begging us to get her out of there . This did not happen when we put her in the new facility. Our overall experience was very negative and as I stated before, we would never recommend this place to anyone.

Reasons we chose Ivy Park at Otay Ranch - New facility (only 5 years old), price, location (nearby family) and overall presentation. Overall good experience work orders take a while to complete. Maintenance issues take a while to get fixed.

My mom loves it here. She is very happy with the neighborhood, friendliness of the staff and residents and the freedom she is given as an independent resident.

They don't give the quality of care that they charge for. I am looking for a different place for my loved one because of this.

The staff is very nice and made my dad feel very welcome. It took a week or two to get everything set up and the staff was very receptive to his/my needs and questions. The facility is absolutely beautiful.

[name removed], the Executive Director is fantastic. She made the whole experience easy when we put our Mom into the facility. I would always recommend Ivy Park to anyone. Many thanks to A Place for Mom.

It's a very nice facility, both apartments and common areas. Extra care is available and excellent. Staff, all the way up to and including the executive director, were helpful and caring.

My mother in law was very happy at Ivy Park at Otay Ranch. This facility is gorgeous and chic. The housekeeping keeps it that way. The staff was very caring and attentive. I would highly recommend this facility to family and friends.

My mom was only there for 3 months and in that time she was admitted to the hospital for a week, two times and also sent to a physical therapy facility for two weeks. The staff did not take notes on anything we told them. They also did not seem to be very knowledgeable about dementia patients. We moved our mom to a different facility after her second stay in the hospital. She is doing much better at the new facility.

I'm pretty happy with the community. I like the staff and the way they treat and care for my loved one. I like that they allow family to visit whenever to see our loved one. There are three meals served daily in the dining room, with snacks available as well for the residents. Some of the activities available include card games, arts and crafts, outings for the residents to go on, happy hour, and more for the residents to choose from.

I went with a friend to visit her mom at Ivy Park at Otay Ranch. The building was clean and so spacious. But when we went inside memory care, the residents smell. My friends moms diaper was so wet. Their caregivers were just sitting there doing nothing. And to my surprise, they were just sitting at the dining room. One of the lazy caregivers told us that they are not allowed to sit at their living room which they used to. My friends mom has been there for years and I haven't seen and smelled her so badly. She used to be clean. My friend asked the caregiver to change her mom's diaper. If we didn't visit her, she would be sitting on her wet diaper the whole afternoon. I am sure the management knows what is happening or they don't care at all.

Very impressed with the sale rep and the facility. Felt welcomed and like it could be a great place for mom. The location is a little farther south than wanted. But still a great place.

We chose Sienna at Otay Ranch because they were very cooperative and reached out to me quickly. They provided information up front and answered everything I needed to know, it was a very smooth transition. They put out weekly newsletters to keep families informed of what was going on. The staff were always overly kind to me and the service was great. They were very attentive to my wife and it made all the difference. I would recommend them to others looking.