Homestead at Hamilton

My mom is receiving excellent care. It is expensive, they all are, but her needs are being met and she seems to be happy. The nurses and aides are attentive and caring. She does say that the meals are very repetitive.

Staff is friendly, but turnover has been consistent. Housekeeping is definitely LIGHT cleaning. The move in process was excellent. Maintenance can help with hanging pictures and moving furniture for a small charge. They had plans to build an outdoor patio with a gazebo. I'm not sure if that is still happening. It would be nice to have because there is limited seating on front porch. The activities are good and very nice, there is an exercise room with a trainer available.

The reason we chose Homestead at Hamilton over other places we saw was because of the lay out of the memory care unit, and there are only 11 residents in the unit. And they have 3 aides for the 11. That stood out! Plus the size of the rooms and we were allowed to put cameras in room. Everyone has been very friendly.

My loved one lives at Homestead at Hamilton. The facility is very clean. They have several amenities, including: a movie theatre, game room, poker table, library, and pool table. They are very good with daily reports of activities. The only negative would be that there's not much outdoor space. The Independent Living residents can sit out on the front porch, but nothing else. I think there is a plan for a future patio area, though. [name removed], the sales person, is great. He is very responsive and patient. The Chef and Wait Staff are very friendly. I think they try hard to accommodate the residents' needs (it's hard to please cranky elderly, at times!). I would recommend this facility to family and friends.

This is not a place I would suggest a loved one live at. There are some good people who care that work on the grounds, nurses, aides, etc. However, the reason for this negative review is upper management, particularly the GM [name removed]and the corporate office. To give an example, my loved one passed away a few months ago. There was not one communication from the GM [name removed] or Homestead management with any type of condolences or compassion. Instead, I received a letter a few weeks after my parent passed that they will threaten legal action against me if I don’t pay my parents remaining bill. A bill I paid already. You would think, especially in a place like that, the leaders of the organization would show some type of compassion and grace when dealing with families. But that is just not the case. This is just one example. We have had many experiences just like this over the years with them. Do yourself a favor and look elsewhere.

They do not have as many activities as they advertised at this community. They also have not done physical therapy with my loved one. there is also not an activity director or general director to help instruct the workers. The staff are good, the way that the community is laid out however does not help with them being able to communicate with each other. They try very hard but don't have the things they need to be able to move forward.

I am very happy with the staff's knowledge on memory care needs of the residents. There are alternatives to meals if the resident doesn't like the food. The staff are willing to learn the residents behaviors and assist them when needed.

We chose Homestead at Hamilton because of the atmosphere. This felt very homey and less institutional like some others we looked into. We really liked the layout of the rooms as well. We met with the staff and they were very friendly and helpful. I would tell others if you need to put your parents somewhere, this is a good facility.

It is probably the best place around here. I get weekly emails from the community. The staff is responsive to my calls to check on my loved one. My loved one enjoys the food here. There are arts and crafts, movies, social events, and other activities for the residents.

They were very accommodating. They tried to work with my loved one as much as possible to make her comfortable, especially considering my loved one was resistant to being there. The nursing director and staff were very helpful . It's a new place, so it was really nice. It was very well done, and they provided a furnished apartment to stay in during the quarantine period when you first move in. It was hard to get a feel for the community as a whole since a lot of it was closed off due to Covid. Overall, it was very nice They really worked hard to make this the best experience, from the GM to everyone.