Holiday Echo Ridge

Poorly maintained to put it mildly, with peeling paint (in the unit I occupied) to say nothing of the filthy carpeting throughout the building. I was told when I moved in that the entire building (which hasn’t been updated in 30 years or more) would be updated and modernized “this spring,” then “this fall,” then “sometime in 2025”—so if you tour and they tell you this, don’t believe it. Structural problems so bad that every resident on the first floor of the west wing is being forced to relocate to other units so that support beams can be replaced—and who will be forced to pay a > $[removed] fee to move back to their units. Very poor-quality food rich in calories, carbohydrates, cholesterol & sodium, but very low in fruits, vegetables, protein & variety. With but *one* notable exception, all-woke staff who very definitely do not treat the residents as employers to be served who pay their salaries. My 11 months there were pure, unadulterated misery & I couldn’t be happier to be out.

It is awful. I can’t wait to move. Everything is old meals are a joke. No fresh fruit or veggies. Roast beef on menu but it was sliced deli meat. Maybe three meals that were hot. Bread so hard it could be a hammer. Very poor management. Things are not done for the residents but at the convenience of the staff. The over all place is dirty and run down. I have been here 2 and a half mi this and moving AGAIN. I am moving to [community name removed] which I can hardly wait. There are people here who belong in assisted living. Even an occupant who was at assisted living and moved here who should not be here. I would not recommend this place ever. Thank you for being so nice to deal with when I was in dire need of a room. You guys are great

The best one yet out of 20 that I checked out I've no more to say that's all I have. I love this place and I hope to stay here until I die. What do you want me to say? Isn't this enough for you? I told you what I felt.

They have thrown 2 senior citizens out in 2 months. Some of these people have no where to go. They are about to throw out an older gentleman, for being "complained" on too much. This man is extremely friendly, and means absolutely no harm. He has no family, be has nowhere to go after he's kicked out. This is ridiculous. They also run out of food for residents, almost daily.

The main reasons we chose Echo Ridge was because of the price, safety, and the fact that they will take them anywhere, anytime. I would tell others to make sure you don't tell the housekeeper you don't need anything because they won't wash sheets or towels, dust, wipe bathroom down or vacuum. Say yes go ahead and do my room

General manager talks a good game up on initial conversation, but only talks about and displays (via Zoom call) most positive aspects of the facility. Have experienced much turnover in only 2 months residence, with many others seeking alternative residence. Ineffective to poor maintenance, inconsistencies with available menu options, running out of many listed/promoted items (although serving staff is VERY good, very attentive, accommodating, etc. Many maintenance items don't receive attention for months, and in some cases, YEARS. I am currently seeking alternative residence myself.

Keep looking go there as the last resort.

Echo Ridge was OK when he got there, but it could have been a little better. It continue to go downhill, food quality, and sometimes not having any food. Staff not always around. We ended up finding someplace else for him. I would definitely not recommend this facility

Areas of improvement - turn over of staff from cleaners through management. There was no real care. Very few activities. Several structural problems. Meals were okay. The only good about Echo Ridge was the therapy group Legacy that was located there. I have moved out and feel free from negative issues. Maintenance was awesome but often overworked.

Things have been basically good at Holiday Echo Ridge, with a few exceptions. My dad is happy and comfortable and making friends. The management office has some significant issues and still hasn't resolved simple things like setting up auto pay for his rent. A significant number of the staff have left and what were wonderful meals in the beginning have turned into not so great at all. And last night the fire alarm went off all night long, according to my dad. I understand that things happen, but some of these things are avoidable.

Facilities are old and need updating. Staff is very understaffed and we are not receiving what was promised and paying way to much for benefits. They could improve on the meals by listening to the residents suggestions.

The monthly rent cost is pretty high, but it is cheaper than a lot of other independent living facilities and is on point with the rental market prices in the Knoxville, TN area. The staff is friendly and they take time to get to know their residents BUT there does seem to be a lot of employee turnover. Move in process was pretty easy and they were accommodating of our time frame of when we could move in. The meals are pretty decent, but they can change with each chef that gets hired (different styles and quality). Housekeeping is wonderful, the facility itself is always clean and organized. The weekly light cleanings in the apartments are fantastic and they do weekly or bi-weekly inspections to make sure everyone and everything stays clean and safe. Communications with the family is pretty relaxed since I usually visit the apartments 1x/week myself, but if there is an emergency or change with the facility notification is sent out (ie, phones went down and emails went out to all residents and their families to let them know). I would recommend this place to others that are looking for a safe and clean place for their loved ones that can still care for themselves but need or want someone to keep a "watchful" eye on them.

My husband and I had helped his brother through many downward spirals in his health; numerous cycles of decline in health, hospitalization, back home, short intervals of being okay but then another downturn and the cycle would begin all over. We knew we had to intervene. His lifestyle was self destructive; poor diet, lack of activity, limited social interaction, etceteras. We sought a solution to provide him with a better diet of balanced meals (as opposed to fast food!) in person social interaction and activity, housekeeping and transportation. We found Holiday Echo Ridge. The staff and facility met all our needs and more, including in house therapy. They take a pro active interest, know each resident personally and care about them! To the director and all personell I say - Well done Echo Ridge & staff! VERY well done!

I only moved my brother in a few days ago but so far so good! It gives me a great sense of relief knowing that he is getting 3 healthy meals a day & has people to socialize with! I am seeing a positive change from him living on his own! My husband & I had a meal there! I only had a sandwich but my husband loved his fish! My brother is pleased with his new situation!

The facilities are old, but they are in the process of remodeling. The new chef is fantastic and has changed up the entire menu and it's so much better. The staff is seriously incredible! They have everything that my mom needs and it's so comforting knowing that she's in amazing hands.

What I like the most about the community is the atmosphere here. The staff members re great as are the residents. The food is also good. Based on the experience I have had so far I would recommend the Holiday Echo Ridge community to others

Very short staffing is causing a multitude of deficiencies. The location is ideal and the units are quiet. There are lots of suggestions that we make to improve on the activities and the food, but we the response we get is "corporate has to approve that". Currently I would not recommend Echo Ridge.

The staff is very friendly, they take the time to get to know their residents and what they like and don't like or what to look out for if something doesn't seem "right". They also keep in contact with family or emergency contacts of their residents to let them know if their loved one has had an issue or has been sent to the hospital. The housekeeping is wonderful. They come in once a week or every other week and they do light cleaning, which has been a lifesaver for my dad. It has helped out with the basic things that he has a hard time doing. The meals are very good. I have had the pleasure of eating with my dad and the food is very delicious and there are plenty of options available throughout each meal. I would recommend this facility to anyone that is looking for a safe place for their loved one that is not quite at the place or need for a nursing home but they can't maintain a home/house on their own. I only wish the cost was a little less, but it is manageable.