Heartlands Senior Living Village at Ellicott City

Heartlands has been very good for [removed]. He likes the food an the staff are very caring with him. I cannot see the whole screen. The only thing I can do is fill in this part. I am only seeing the right hand of the screen.

I had a pleasant tour of this community. Everything went well, and they were very kind to my family and I. From what I saw everything looked neat and tidy. All the staff I met was friendly and kind. There were many factors that played into where to place my mother. Unfortunately it wasn't the place for us.

I choose Heartlands for my mother. The staff is caring and recognize and know the residents. The residents are friendly, have great attitudes, and are welcoming to new comers. Heartland's menus are very good and the portions are perfect but food quality-preparation is inconsistent. Table china is old-style ugly institutional. The residents' breakfast area (and lunch if they choose) is a small café-cafeteria; it wasn't clean on the day I used it. I reported that to management and management jumped on it. The independent living apartments are connected to the main building by a corridor; residents don't have to go outside in inclement weather. It is a fairly long walk to the main building. Residential areas have "local" living rooms. The local living rooms are set up with hot beverages, game tables, a TV, and newspapers and books to encourage residents to interact with one another; it works! At dinner time, many residents use rolling walker-chairs to get to the dining room; along the way is a water station with lemon-flavored water, a large bird house with gorgeous tiny birds, and, several rest areas with beautiful views. There is no on-demand transportation; the shuttle van only operates at dinner time. Overall, this facility is very good; the residents like living there, like each other, and will tell you to join them!

We called and made an appointment, but they had no record of it, but they still provided someone to give us a tour of the facility. We couldn't get all the information at the time though, so someone had to call us back, but other than that, it was good experience.

My mother is fitting in very, very nicely. The staff is very friendly and courteous. Across the board it has been done very well. The sales staff is very good, they accurately portray the property and the experience and it measured up to what I was expecting. The dining and food is excellent. It depends on demand, but I think they could provide a little more for breakfast. I would like to see a little more automated doors as well. Overall, I am very impressed with it and my mom is happy there.

My loved one stayed here briefly, and overall I thought they did an excellent job. It was a nice looking, clean facility, and the staff were all very friendly and professional.

We are so pleased with Heartlands overall. Our mother has been living there for 4 months and is really happy with her new residence. She especially comments on the friendliness of the staff and the quality of the food and services. The activities that are offered are varied and plentiful. Her studio apartment is comfortable but dated and small for the price in our market area.

It's working out, they are doing a good job so far. I don't have any concerns, no complaints about food or anything. We are pretty happy with them so far.

This is not a secure location. My mother is currently in a gated retirement community. She would not feel safe with the way it is laid out. I was surprised and how cluttered the entrance was. I was turned off by the appearance. The marketing staff was very friendly on the phone however.

I am taking this opportunity to both write and state what a wonderful place Heartlands at Ellicott City is. I have lived here at Heartlands for 8.5 years. When I first moved here, it was with my husband (who later passed away). We were both happy. We soon made friends, and became involved in different activities that are offered here. The food is good, offering many different choices. In fact, the dining staff is open to suggestions made by the residents. The staff is always warm and helpful, and are on call 24/7. In fact, not long after my husband and I moved in, our heating and air conditioning unit broke down. It was a Sunday, but after my call, within an hour the old unit was taken out and a new one was installed. When I became ill, and was hospitalized, members of the staff called and visited me. Our director has an "open-door" policy and residents are encouraged to see her whether it be with positive or negative concerns. My husband and I had "shopped around" before choosing Heartlands and we never regretted making Heartlands our choice.

My brothers and I visited over a dozen senior assisted living facilities in the area before touring the Heartlands at Ellicott City. We were determined to find the best home we could for our mother who was unable to continue living on her own. The Heartlands appeared to us to be the best fit for her. She has been there over a year and we are very pleased with out decision - as is she. The inviting campus, clean and well kept, encourages you to visit the facility. We were offered different room floor plans from which to choose to suit our budget as well as space requirements. There is a calendar of daily activities designed to stimulate the residents' mental, physical and emotional needs. Three meals a day are provided for the assisted living residents and a new chef has improved on what was already a great dining experience. We enjoy dining with our mother a couple days a week which is a very nice option and very reasonably priced. My mother's medical needs were of paramount importance in our selection of a new home for her and the Heartlands provides the excellent care we desired. Her medications are carefully monitored and administered daily. She has access to a nurse 24/7 to attend to any extra help she may need. Her physical needs have deteriorated recently and her level of care was quickly adjusted to help ensure her safety. It's amazing how many of her medical needs can be met right on the Heartlands campus. It is a wonderful facility and it is obvious to us that the entire staff at the Heartlands really cares for the health and well being of their residents.

My husband and I came to Heartlands after visiting almost every retirement facility in the greater Baltimore area. There were many things that appealed to us about Heartlands: no large amount of money was required to "buy-in" to the community, it could house 250 residents - making it smaller than most such places, the campus was attractive and well kept, the contract we signed clearly delineated the terms of our lease and based upon other senior living residences, we felt the monthly rent covered our needs and was very fair. Our experience while living here has only exceeded those first impressions. The entire staff has been very considerate and attentive to our well-being and never intrusive. Our evening meal has always included three entrees from which to choose and the dining experience has been excellent. My husband, who had a number of physical problems, passed away last year and I have chosen to remain here. Heartlands is my home in every sense of the word and our children have said our move here was the greatest gift we could ever give them.

In early fall, I helped my parents relocate to Heartlands. By early the next year, my father had died, in part due to the stress related to living at Heartlands. Staff at Heartlands entered my parents' apartment without informing them. They were extremely rude, unhelpful and condescending. The cost was exorbitant. Following the loss of my dad, my mother could no longer stay at the apartment but they continued to charge her for several months after she moved. They were not aggressive in marketing the apartment, I believe, instead content to just collect the exorbitant amount of over $4,000 a month from her despite the fact all of her belongings had been moved. Also, the food was atrocious! My mother become sick with nausea and diarrhea several times due to the food. My dad refused to eat it after getting sick once from it. Please, if you are considering moving here or have an older family member who is considering a move to Heartlands, RECONSIDER. Your life and well-being may depend on it.

So far everything has been great at HeartLands! It's a very nice looking community, and everyone has been very friendly! They made the moving process so easy! The two girls we worked with in the marketing department really went out of their way to be available any time we needed them to help ease the process!

-For a senior that is still social, this is a perfect facility. Lots of activities during the day.. -Heartlands NEVER smells bad. -Wellness Center knows each patient and calls them by name during the day. - I know my mom is safe in this facility. - I know her meds are being given each day. Employees of Heartlands are very cheery and happy.

HeartLands made a great impression with well maintained facilities, lovely grounds, and many options for residents to remain active. We visited the independent living residences, which offered several options for type of unit, layout, and location. The common areas such as the dining room, library, barber/hair dresser and exercise/physical therapy room were clean, well maintained, and pleasant. The grounds are bautiful and offer lots of space for those that enjoy walking outdoors. A clear winner within the half a dozen communities we visited.

I loved the facility and the cottages would be perfect.I liked the space of the campas and the services offered. The only thing that would steer me away from Heartland is the price.

It's all going well, we do like it, they were very accommodating. They are very nice, and we are happy with it. We weren't very happy with the last place we were. This place is good though, I give it five stars.

Heartlands was my first choice. I really liked that they had an indoor pool. They were clean and friendly, but it was not mom’s first choice. They also were not as close as I would hope.

Very nice place with good amenities. Staff appears to be caring. Not sure we could afford it. Appeared to be very clean.