Heartlands Senior Living Village at Ellicott City

My parents have no complaints .. all staff members are wonderful ... they like the food , activities are endless and they have made so many friends.

I would tell others that there is no Sunday dinner meal before movie night. Also- be sure to check the actual activity schedule because a lot of times the advertise activities aren't really offered. I would not recommend them unless they have improved their menu and activity calendar.

Senior living at Heartlands Ellicott City is simply the best. The entire campus feels safe whether walking during the day or night. The staff and assistants are all so helpful and friendly. Everyone treats you with respect and sees you as a person. I love that I found this place for my Father and his wife. There are lots of activities for everyone. If you don’t want activities there is movie night or just sit around the grounds outside and enjoy the view. You can even sit by the Koi pond and watch them swim. This is the best place to live if you need assisted living or independent living. The cost is great for all that you receive.

Mother loves the outside activities each week since she can no longer drive and explore and keep active outside. She really enjoys how the staff care about her well-being. It is definitely a great deal for the price. She really likes this place over her previous facility.

They're wonderful, so friendly and helpful. [name removed] at the front desk treats every resident like family. Food and cleaning staff all wonderful as well, always accommodating. Many fun activities and entertainment, something fir everyone. Also it's a warm and beautiful setting.

There are systems in place by management that make it easy to fit in and find your niche. Staff does care that everyone lives according to each of our potentials. Great food. I like it here! Thanks

I would rate them all as of 5. However my uncle had a little trouble adjusting to leaving a large home with a 2 car garage, so he may have a slightly different take. Although there are activities he doesn't really participate, he has only been there 6 weeks, so maybe as time goes on he'll adjust better.

My experience with Heartlands has been good but it really depends on what your loved one is looking for. My dad, while older than most residents, is more independent and active and in better healthy than most. The early dinner time is probably his biggest (maybe only?) complaint. The food is a bit bland but that's hard to avoid in a collective setting of this type.

After I paid for the property that my mother was living in which has my name as paying on the contract. I have been going through the process to determine if she is to stay living there or not. When walking my mothers dogs, [name removed], who supposedly works for Heartlands, (he did not have a name tag on to identify that he actually works for Heartlands) runs over to me and ask where is my mother, who is in rehab and is my mother staying at Heartlands, I told him she stays here at heartlands but I do not know if she will come back. He then ask am I staying there, I told him sometimes and now until I can make determination on her moving out. He then says you are not on the lease. I ask is this for sure, he says I don’t know boy, I then ask him what did you say, he says is [profanity removed], I step back and say I served honorably in my country, I’m an American too. He then says I served too, that does not work anymore. When I asked to speak to supervisor, he said he is.

All of the staff at Heartlands at Ellicott City are wonderful! All of the residents that we talk to report being happy living there. My parents have made a lot of friends. The activities are abundant and their social life has exploded. They even love the food! The walking distance from their apartment to the dining room / activities is the only negative, but so far it is working out and good exercise for them.

It is hard to say if we would recommend this community or not. The kicker was when our mother passed we were not notified by Heartlands we heard from Gilchrist hospice. When this was addressed with Heartlands they said there was one digit wrong on the phone number. But they had 3 numbers, mine, my brother's and my wives. One I could understand, 2 maybe, but all three is hard to believe. One other thing is when we make the initial visit we were shown a handicapped room, my mother was not mobile and the handicapped room would work, well we never got a handicapped room even after asking several times. She was also supposed to be given a Lidocaine patch, on for 12 hours, off for 12 hours. The last day the patch had been on for 24 hrs. The nurse was not aware. In hindsight, to do it all over I would have kept my mother in her home. It would have been more costly but she would have had better care and would have been more comfortable.

If someone is truly independent then Heartlands is fine, I would not recommend subacute- not enough staff, basically a nursing home. When my mom required more assistance I hired a caregiver to have one on one care which was very expensive but gave me peace of mind.

My loved one says she likes the place. However she wishes the dining room was closer to her room so didn't have so far to travel. Because of the distance she only eats one meal a day at the dining hall. She likes the large room. The other place she stayed had a washing machine and dryer in her room. This place does not. So it is inconvenient to wash clothes.

Having made one friend in four years at Heartlands, I find the facility to be big-city cold. Before the quarantine, I was part of a warm, friendly, six-member regular dinner group, which ended daily with, "See you tomorrow." I now am at the end of 4 months of devastating isolation, from which one of my daughters rescued me a few days ago. In defense of my people skills, I was a psychiatric RN and a Methodist Minister's wife, unable to break the ice at Heartlands. The place needs a warm country heart.

I toured this community for my father, and his needs everything went well, and everyone was kind. The community from what I saw was clean, and appeared to be well-kept. The staff I met was friendly. I did find another community that met our needs better, but my tour of this facility was nice.

When we were looking for options for my dad and not knowing exactly what we were going to do we had taken a tour of this community. It was a nice place it appeared clean and well kept. The staff seemed to be friendly at the time. However, my major issue was that they only offered assisted living and not memory care and I knew I was going to need memory care at some point.

We toured the HeartLands Senior Living Village at Elliott City. It was a nice facility and was nicely landscaped. It had a wide open lay out where the dining area was quite a distance for the residents to have to walk to the dining area from their rooms. I thought this might prove difficult for my mom. We chose another community that was a better fit for her needs.

Everything is working out well for my parents with their move to this community. It is a nice community, and I'am satisfied. I do feel they are safe, and in good hands at this community. They are doing well. I would recommend this community, it is working out well for my parents.

Heartlands has been very good for [removed]. He likes the food an the staff are very caring with him. I cannot see the whole screen. The only thing I can do is fill in this part. I am only seeing the right hand of the screen.