Harmony at West Shore

We chose Harmony at West Shore because they were closest to our home and also the least expensive out of the ones that we looked at. I do think that they could do a little more as far as activities go. The food is very good. They allow you to come in and eat with your loved one and you can bring food in anytime. Everyone has been very helpful and friendly. I would highly recommend them to others looking.

I love it here. Everyone here is very friendly. The community provides housekeeping once a week. All the staff are friendly as well. It feels like home to me. The food service is a little slow and it would be nice to see this improved, along with the quality of meals. There is a meal plan to choose from in independent living. There is a washer and dryer in the apartment, along with a full kitchen.

We do like the rooms at Harmony, they are nice and spacious. However sometimes the communication is delayed between the staff members and families of the residents which has been an issue for us especially when it comes to medicine management.

The executive director is a wonderful person. She really cares about the residents and she is professional. There are some exceptional staff and some we do not care for who are mediocre. I would like to see more activities provided for the residents. The dining hall food is very good, but when you get over to the memory care portion of the facility, they could definitely improve on the variety and quality of the meals provided there.

I think it's a great place. What's worked best for us what my loved one needed to move up a level of care and it was all right there and that made things easier for us all. They provide a lot of activities. There is always something going on.

Harmony at West Shore is just amazing. It was by far the nicest facility that we looked into. The staff here are wonderful. The food is so good, it smells amazing when you walk in and my mom really loves the meals. They were definitely more reasnonly priced than some of the other ones we saw, especially for what they offer. They have tons activities provided and she is always busy. Everything is updated and the facility is brand new. They have physically therapy on site which is very helpful. I would absolutely recommend them to others looking.

This community is a positive place for the elderly and it is a good place for your loved one to be. The staff are very pleasant and try their best with the residents and during these pandemic conditions.

This is a good place. They have a lot to offer the residents. I would recommend you look at the community to see if it would work for your loved one. The service time could be improved for meal service as it seems to be a long time to get food for the residents.

I would recommend it very much. My loved one came here from a different community, and from what I understand, several residents and aides have come to Harmony at West Shore from there as well. As far as I know, my aunt is very happy. She says they're right on time with her medications. She says the food is really good. Her only complaint is they put white icing on chocolate cake, and she would prefer chocolate icing. But their food is so good. When you walk in the lobby, they always have a board that that says the soup of the day, and you can smell it right when you walk in. It smells so good! We love the staff here as well. They're very willing to work with you.

Our loved one was only there for a couple of months but the staff members were just a 10 out of 10, they truly were amazing and we adore them. Not only did they go above and beyond for our loved one, but also for our family. His health declined much quicker then what we anticipated and they constantly kept us in touch. Sometimes our loved one was a little disappointed in the food, but overall it was good, and he loved his 2- bedroom apartment. Right off the bat when we stepped into the lobby of Harmony, it gave off such a new, clean, bright, and lively feeling. It was a great first impression, we would not of been happier with our choice, we have only good things to say about Harmony.

I would be nice to have my loved one's room cleaned a little more. It is a clean and new community. My loved one's room is in a good location for them. There are a lot of activities available for the residents to participate in. The food is good.

Harmony is spacious and nicely decorated in the public areas. The rooms were on the small side but manageable. Depending on the location of your room it could be a long walk to the elevator. We were invited to stay for lunch and the food was fresh and tasty with a nice variety of choices.

The administration is friendly, but the communication needs improvement as far as reporting to family status of medication weekly, any changes in medications, any medical appointments, etc. Plus improved communication is needed with response to emails. There is really good care with some things and some things need some improvement. The food is good but he needs access to hot coffee more quickly at the dining hall and I would suggest a beverage refreshment station that is available during the day and evening for residents. Possibly closer to the nurses station on each floor. I would tell others to ask for a room that is close to the elevators and activities because even if they did a lot of walking before, it gets to be a drag walking to the dining hall 3 times a day every day.

The direct caretakers were good. There has been high turnover within the administrative team, such as the executive director and nursing director. The two new members of this team I think are very good. This is a newer community, and I think they still finding their way. Due to the pandemic it makes it a little harder.

When we first visited Harmony we really liked the overall look, it seemed very pleasant and was very clean. The room at this community are nice, and about average in size. The food is okay. We would recommend this community to a family or friend but with reservations. The communication really lacked, a lot of the times someone would not pick up the phone or we would not get call backs.

Completed a tour today. Impressive place very new, clean. Best part was that the resident furnished their own place. Each room is like their very own apartment. Essential for memory care furnishing their own apartment with their own bed, dresser, etc from home making it a familiar setting. Cost is equivalent to most facilities along with the amenities provided.