Hacienda Del Rey

I think it's as good as any. I just always felt like they were short-staffed, which I believe all facilities are. We picked them because It was a nice clean facility

I have already moved her to a group home as they constantly raised the rates every month. Thing that they could improve on would be - Pricing, let the residents go outside and not stuck inside. Get the caregivers to stay off their phones and interact with the residents.

Everything was better than average. The cost for a level 3 assisted living tenant has risen to the more expensive side. Administration to care staff are all wonderful, properly trained and caring individuals. I would recommend with caveat of fees being on the high end. Of course, I am not aware of similar organizations fee structures and if their cost of services increase the same as Hacienda Del Ray. Hacienda is a wonderful place!

I would tell them that currently I am very happy with their services and Mom seems very happy there. Everyone that has gone to visit Mom has really liked the place and felt that I made a good placement for her.

We chose Hacienda Del Rey because of the location of the facility and the setting in a house like manner. I would tell others looking to check into the details of each service. For example appointment transports. Often not available due to other resident scheduled appointments creating the need to rebook and then validate transport is available causing multiple attempts to align a time when transport is open.

We picked this community because, they said one week of respite was ok when others said it was a 2 week minimum and they are one mile from my house. I appreciate your assistance in finding Hacienda Del Rey for my Mom.

Beautiful community inside and out. Smells good. Staff is very friendly. You can tell they truly care about the residents. The caregivers do activities with them in each cottage but there is also an Activity director that takes them out on outings ect. The outside of the apartment has a bio about them so you can know them. They all seem like a big happy family.

Hacienda Del Rey is a Top Notch community in Litchfield Park. They have 9 casita style houses that are perfect for a homelike environment. The staff provides excellent care with individual needs of the residents. All 9 casitas are spotless. The residents are nicely dressed and participate in activities. The management team has been consistent for years as well as the front staff. Highly recommend

All I saw was on my visit was happy residents and caregivers in each building. Residents were busy playing games, doing art and visiting with each other. It seemed so cozy, I can’t wait for my family member to move in!

Hacienda Del Rey has the most caring staff, it's clean and the residents are always having fun. There is consistency with the team member and low turn over there. Hacienda Del Rey is a great facility. Every aspect of operations is excellent

Hacienda Del Rey is a 5 star rating. Excellence experience with staff, staffing. Staff treats us with respect and attention we need. This is a loving environment where we are all family. I feel very safe and comfortable here. My needs are met in a timely fashion. Hacienda Del Rey is a very welcoming community, giving place. They make sure are made to feel welcome and loved. There is always something going on here to keep us busy. Activities on campus, in house or outings on trips are all great and engaging. My son and daughter in law looked at several places before bring me here to hacienda Del Rey. It's been the best choice

My ratings say it all - the staff are all great! Top to bottom.

Bringing Mom from her home to a strange place was one of the most difficult things I have ever done.  After meeting with [name removed], my decision of where was taken care of. As hard as this transition was to imagine,I knew this was the right place.  [name removed] ,and her staff have made a very scared and timid person feel at ease. I’m starting to see her feel like family. What started out as fear on her face is now replaced by a smile and laughter. She is safe and happy! We have had some family visits and we have been made to feel very welcome.  Thank you for making this move a very positive experience.

[name removed] and [name removed] are fantastic, they give you such a feeling of confidence that your loved one will be well cared for at this facility Residents continually came up and hugged them on our tour, and after 48 hours my mom seems happy, adjusted and well cared for at Hacienda Del Rey.

I don't believe that they watched my loved one closely enough while here. She was consistently falling. The ambulance had to come pick her up. Take her to the hospital. My mom seemed to fall a lot there, the new facility she is at now, my mom has zero falls.

This facility is nice, it serves it's purpose. The staff does a good job, some better than others. Mom is ok with the food, says some meals are better than others. But that it's ok overall. Housekeeping is once a week and they do a good job. Communication with the family is actually pretty good. I would recommend to friends and family with similar care needs as an option.

We had a nice experience at Hacienda Del Ray. Everything was wonderful. The staff were really nice and always took good care of my mom. And they would call me if there was any situation I needed to know about.

I looked at a lot of places and they just didn't compare. If there's a problem, you need to get together with the staff and make it a group effort moving forward. There was an issue initially and I opened up by suggesting that we have a meeting to brainstorm on how to make it better. So, I would say that it's important to communicate as communication is upmost. The community is safe, but I wish there were a little more shaded areas outside. I would desirable the staff as very caring and open. There is always room for improvement in the food. They need to ask for more feedback from their residents and the residents families because a lot of residents aren't capable of communicating for themselves, which is my situation.

Directors and staff made working through the process with them completely effortless. The questions you answer to help them integrate your loved one are thought-provoking and super helpful. When we arrived to settle mom into her space everyone was there to welcome us and let us know how much they were looking forward to working with her. Even the current residents were open and welcoming. They made a place for mom at the table. Because we settled mom and then had to leave the country for previously scheduled travel, we were not able to check in on some of the things that this survey asks. However, even as we were gone, the team at Hacienda Del Rey worked with us remotely through phone calls and emails and made the transition very smooth. The best thing about this transition to Hacienda del Rey is that mom is feeling so connected with her new "family" in her Casita. Previously she had been in an independent living apartment as part of a larger community. However, the casita arrangement is so much better for building a family of residents in an intimate setting. She told us this week that she is so happy! That makes this process easier to deal with.