Governors Glen

They were rude. They lied about the issues of my loved one. They tried to isolate me from seeing my loved one. They left her in poop. I had to get the police so I could see my loved one. The wrist of my loved one was broken.

We had a great experience with Governor's Glen Memory care. My mom never complained about the food, they were very nutritious and they were really good about portion sizes and snack in between meals. While we were here there was a great activities director, she had very interesting activities and always kept the residents engaged. The staff were always very supportive and accommodating with anything we needed.

We chose Governors Glen because of the convenient location to our family. Her room here was on the smaller side compared to some others we looked into. The food here was not good quality and it was cold when it was delivered. I would recommend depending on your circumstances.

The staff members at the community are always friendly, and the care services are excellent. When we speak with our loved one she is always happy and says the meals are good. They also have plenty of activities to participate in, she is constantly kept busy.

my husband received really good care, the staff was really nice, and it was very clean. I would rate this community a 10/10. I would recommend this community to others

We chose Governors Glen because it was strictly a memory care facility and very close to my house, that way I could go visit often. She went from a very large room to a single room here, so it was on the smaller side. One big complaint we had was the food. It was not fresh and by the time it was served, it was cold. They served things like hot dogs and french fries and did not offer any condiments to go along with the meals. There were also not a lot of activities that I was aware of at all, and I would pick up the calendar weekly. From what I saw, this facility seemed clean and the staff members were nice, but they were not very interactive with the residents.

This community was spacious, it was kind of a unique layout. The rooms are on the smaller side. If someone asked, we would recommend this community to a family or friend with reservations, it would depend on the health of their loved one and the dementia phase they are in

I was able to leave my loved one for five days for a break. They had different activities for each day that he was there. I would recommend it. I tried to visit a second time, and when I called to see if they had availability and they didn't have room for him. There isn't a lot of traffic, the setup is great. There are different pods and security for your loved one. The pods had their own dining room, activity room. My loved one and I liked the set up of the pods.

It is very rare when we visit to experience anything unclean. We have gotten to know most of the staff and they are all pretty friendly. The care they are giving my mother seems to be top notch. My mother does seem to enjoy a lot of the activities they have available. We do think Governor's Glen is a good value especially when considering other communities in the area.

They could do a little more with activities. Beside this they are wonderful. We have had mother in 5 different places. She is settled here.

Governor's Glen has been very much a surprise, they all sound good when they are being interviewed but they have been what they said they would be

Governor’s Glen provides a very nice and clean living environment for the residents.

[Name removed] was very knowledgeable and provided a lot of information to be able to make an informative decision. Everyone we met during the tour was warm, caring and friendly. The entire environment was warm and comforting with a home feeling.

Andrew, marketing staff excellent, but facility well maintained, but nothing stood out..as this is the place.

I have been using Governors Glen for two years of respite care for my now 90 year old mother in law. Her most recent visit for two weeks was not up to our standards. Her clothes was lost plus other items and she was given a roommate that was not happy with the situation. After we got our Mother home we called and placed a complaint about the lost items, plus that fact she wasn't given breakfast that morning because she didn't want to get out of bed. There was no followup. So I decided to write a letter to the director. The apology came from the director.

I really do like know that the care here is great for my mom. She likes knowing that it is the same community when she is not at home to get care at home. The staff is wonderful. The meals are outstanding and she likes to participate in the activities. We would recommend this community to families who want good care.

Governor's Glen was nice and serene. The facility size seemed just right for my love one. The staff was attentive and friendly. It is a nice place to consider.

It's nice, and mom is adapting well. No major complaints so far. The food is very good, she loves the food. We had Thanksgiving there, and they had it set up very nicely, and the food was lovely, and it always smells delicious.

The person my sister and I were to tour with, [Removed], with was not there. We toured with a Team Lead. Andrew later called and stated he had us down for a different date. We disagree on the scheduled tour date. Even with this issue, the opportunity to for them to make a good impression was lost. Andrew never offered to schedule another date. Though the Lead we toured seemed great, the other employees seemed less than enthusiastic (understatement) during our greetings. There was only one employee that greeted us with an energetic smile. During the tour, the Lead asked an employee to assist a resident with getting ready for bed at the direction of the resident's daughter. The employee tasked with the responsibility never ONCE verbally acknowledged the lead. She eventually slowly (again, an understatement) strolled to the resident's room to assist with an expressionless look her face. In my opinion, she had absolutely no sense of urgency. Additionally, I asked the daughter of this same resident if she was pleased with the care being provided to her mother. Her answer was, after a pause, "We have had some issues. You have to REALLY stay on top of them." My sister and I concluded that this is NOT the place for my father. Andrew did contact me again a few days later to follow up. I did share all of my concerns with him.

Everything is working our very well for my mother with her respite stay here at this community. She is doing wonderful, I know she is in good hands. They are taking very good care of her and her needs. The community looks nice and well maintained. Overall it has been a great experience. This is a wonderful community.