Summerset Assisted Living

Very caring and understanding staff members. I highly recommend Summerset Assisted Living to others looking.

I was not worried about my love one. I was very satisfied with the staff.

The tour of the facility was initially promising, but subsequent experiences have revealed a significant gap between the expectations set and the actual delivery of care by Summerset. While high turnover rates are not uncommon in assisted living environments, the management's lack of accountability and inadequate oversight of onsite staff exacerbates the situation. Despite repeated complaints, Summerset's assurances to rectify these issues have not been followed through effectively.

I would say, the staff is good the food is great and the owners are always tentative. The community is clean and bright. My mom has been happier there.

The staff is wonderful at Summerset Assisted Living! This is a family owned business that started with a husband and wife and is now ran by the sons. They care about your loved ones and want the best for them. [name removed] personally does rounds to check on everyone daily, which says a lot about him as an owner. Communication was top notch and I always felt like people could answer my questions and if not, always found someone who could. The meals looked good, I never heard complaints. I would definitely recommend this facility to family and friends. My mother has since passed away, but they made her last days pleasant. They really looked after her.

The staff gets back to you in a timely fashion and they have a lot of things to do. It's institutional food, and my loved one likes the food sometimes. The portions are good. My loved one likes Bingo, devotional and other activities. Overall, I am pleased with this place. It's a clean community.

We picked this community because, it was convenient, and close to home. It would be nice if they improved on, better communication, cleanliness, and increase the number of staff.

It was difficult to get written documentation upfront of the facility's policies. I felt that the administrative staff that I met presented the facility well. I just like to see everything in writing. Apparently family is not able to call a loved one directly in their room. Summerset required you to go through the front desk to be connected. But even so, I could never really reach my loved one. The times that I called the operator to set up a FaceTime meeting or just call to speak to him, they always said he was not in his room and they couldn't quite put their hands on where he was at the facility at the time, walking around, etc. I didn't feel like a lot of effort was put into locating him so I could talk to him. And they completely discourage / do not allow visiting in the first several weeks, their rationale being to allow for dementia patients to adjust to being there. But that was absolutely heartbreaking to me.

Overall it's been a pretty positive experience and a nice place to live. No place is perfect, but so far so good. My loved one enjoys it here, and it has been what I thought it would be. I've seen some Issues here and there, but overall it's a very good facility. My loved one is eating regularly with rarely a complaint. When she first moved in, the head chef came by to talk with her about what foods she likes and doesn't like, and I was impressed by that. If you're an independent senior with moderate care needs, the assisited living here is a good choice. If you have very high care needs, a nursing home is probably a more appropriate option.

This is a friendly place. I have confidence in the management in the way they are running the community. I would highly recommend the community to others. The attention to detail from the staff is great. There are three meals each day for the residents.

This staff at this community are very friendly, the care service are excellent. We don't know to much about the activities they have, but we do know the residents are always doing something when we come to visit. We really liked how professional the staff was when we first came to visit. The rooms are very clean and nice in size. The food may be a little bland, but overall we think its pretty good.

exorbitant community fee and very expensive for the level of service received. Food is lacking and our loved one was given foods that they are allergic to several times. Very dated and depressing decor that needs immediate updating. Excellent care givers but many of the better ones are leaving because of management's ill treatment of the staff. Little to no activities for the residents. They never see the light of day, and there is no innovative care here, There are far better places and that are less expensive and offer better care and environment than here. do not put your loved ones here.

Intial impression is awesome.From staff to the Facility itself. Residents seem to happy.

Excellent facility. Will be moving Ms. [name removed] within the next 3 weeks.

I have called this place three different times to try to get information about this facility. Each time I call they take my name and number and tell me someone will give me a call. I have yet to hear from anyone. I think this is very unprofessional. Makes you wonder how they care for your family member.