Governors Glen

In my experience which doesn't count for much because my sister is still in charge of all that goes on with my mother. She's not happy there. She doesn't like the food. They don't have enough staff for the residents and they tend to be short tempered at times. If she does activities she doesn't remember them.

Its a nice clean place. The staff has been friendly and helpful. Like I said my sister handles all business and I've only visited a few times.

The Executive Director is a very caring, thoughtful and compassionate person. She truly cares about the residents and their families. No place is perfect, but with any facility if the family takes an active role in the care of their loved one then there should be no worries.

Do not recommend anyone's parent for care there. Run away from there as fast as you can. Governors Glen is horrid and should be shut down!!!!It needs to be closed. That placed left my loved one in dried urine and over medicated him.

Don't send your loved ones there. Low staffing, unresponsive staff and leadership. Clothes will be lost and never found. Laundry piles up and the family will need to help with keeping clothes/linen clean. Multiple falls with injuries that included 1 hospitalization and 1 ER visit on a Friday night with a head laceration. No. Please look at other facilities to keep your loved one safe and happy. Momma also experienced bullying by another resident.

It was affordable. They provided a room, comfort, and companionship for my loved one. There was alway someone who was with my loved one. Making sure they were not by themselves was important to me. They could improve on cleanliness, and making sure the rooms are nice, and clean for the residents. Also, they can ensure that the laundry is done in a timely manner.

They have no security upon entry. Anyone can just walk in, and it is unsecure and safe. I am removing loved one, and highly not satisfied with services. The three biggest issues, inclues; cleanliness, security, and lack of showering. They only provide showers twice per week. The rooms were not clean enough, and the bathrooms/showers were unclean, and toliets were stopped up.

Do not go to Governors Glen - ever. My father was left dirty with urine all over him. They doubled his medication to the point that he was almost comatose, which sent him to the ICU within a very short period of time after moving in. In the hospital, he was diagnosed malnourished and dehydrated, with toxic levels of medication in his system. His organs shut down, and he died shortly after that hospital stay. Before entering Governors Glen, he was active, walking miles at a time, and generally healthy.

My loved one has been through several places, and Governors Glen is the cleanest I've seen. I like that the person who created it did so for his parents, so it's well thought out, and a lot of love goes into the facility. The care has been really great, and you can tell the staff and the residents really enjoy themselves. They have activities going on all the time. We've had no issues - this is basically the perfect place. I just wish we could have chosen them first! It is more expensive, but I understand why.

The office staff were very nice; however, the caregivers weren't nice. There was a verbal argument with a caregiver one time. The office staff were willing to try and fix issues when brought to their attention. There were difficulties with making sure my loved one received their medications. The staff didn't know how to handle ordering my loved one's medication as well. There were times the food was not suitable for my loved one. I ended up having to take food to my loved one because of this. I ended up taking my loved one out of the community because of the issues we had.

I like the community. There are certain rooms that could use some updating. The resident's rooms could also use some TLC. The only activity available for the residents is exercising. It appears the activities are limited, and I'm unsure if this is COVID related.

I would highly recommend this community to others for their loved ones. There is a lot of caring staff and administration. It is a smaller community. Every experience we had was great with the staff.

It a good place for your loved ones. I would recommend this community to others

They were rude. They lied about the issues of my loved one. They tried to isolate me from seeing my loved one. They left her in poop. I had to get the police so I could see my loved one. The wrist of my loved one was broken.