Garden Ridge

I'd like to voice my most honest opinion about this facility on 9270 W Union Hills Rd... I cry nearly every single night b/c of the care, or lack of care that my dear elderly mother is receiving... The website states 24 hours care. However, it is a bold face lie.. The facility is 90% understaffed. They're supposed to "check" on my mother every two hours but that doesn't happen. She's a Dementia patient and when she can't fall asleep at night, the staff allows her to wander the halls alllllllllllllll night and their response is, "We can't make her lie down and as long as she's not falling, dehydrated or vitals are fine" she's ok... Really??? It's ok to allow an elderly health challenged resident wander the halls alllllllll night? When she doesn't feel like eating, they just let her go hungry. Oftentimes when I check her bed linen, they're not clean. They has been times where I had to seek out a staff, to clean pooped stained shoes that were in her closet where her clothes hang. Her window seal was filled w/so much dust that it made me sick!!! There was a time when I came to visit her and she was coming out of another (male) resident looking confused. Yet this is supposed to be 24 hour care!!!! There was another time a male resident was sitting in her room in a recliner chair! How devastating is that??? If I call to check on my mother, no one follow up on calls or return calls.. At night, they will not answer any calls... I would never, ever, refer ANYONE to this place!

I took a tour of this community and all went good. I did not see much activities happening. The community is clean, maintained but seems to have an outdated appearance. I would have preferred to see some new or fresh upgrades. One thing I had to take into consideration was the ratio to resident, I felt my mother-in-law would not get a one-on-one interaction

My tour at this community was nice, but it was a good fit for my parents. Everyone was very nice and friendly. The community looks older and there was a bad smell around the community. It a little out dated and it looked more like a nursing home then a retirement community. It was a good tour, they do offer nice activities. It just wasn't the place for my parents, but still a good community.

My parents moved into Amethyst Gardens about 8 days ago and they are settling in nicely. They have not had a chance to participate in any of the activities offered but are hoping to once they get more settled in. The community is kept clean and well maintained. I have been told the food is good. The staff are very helpful and have good interaction with the residents.

Since my Mother in law has moved into the community she has become very involved with the activities as well as the community itself. The entire staff is very helpful with anything we need as they are very attentive to their residents and the families. There is a hairdresser on site which is a great thing for her as she is able to have a standing appointment with them. I had a chance to eat lunch with her and the food was good. I am glad we found this place as it is a good fit for her.

The Amethyst has been wonderful since my in laws moved in about a week ago. From our perspective the staff is doing the best they can as my father in law has been difficult. The outside surroundings are beautiful and the community is kept very clean. While there have been some minor issue with my mother in law's shower head, they are working to correct these matters. My husband had a chance to experience the food and while he enjoyed it my in laws are not happy with it. I'd recommend the community to family and friends.

Everything is going very well for me here at Amethyst Gardens I really like it here. I had some problems with cleaning in the beginning, but they have fixed the problem now. The staff is amazing here they are very friendly and attentive. They even stop and say hello and see how I am doing. The food is good they serve a well balanced meal for us.They offer a diverse group of activities for everyone here. I would recommend this community because everyone here is great and friendly to you.

Our experience with this community was not a good one. The facility looks great and clean, there is housekeeping for the residents weekly. The aids at this community were great, they were very kind and helpful to my father. My issue was with the upper management and the way they misrepresented the community. The communication was not great between me and management. Good community, but the management needs improvement.

Amethyst Arbor is a beautiful community and the care provided is good. Huge complaint is the missinformation from their marketing people that ALTCS would be accepted at The Arbor (confirmed 4 times) after Dad's money ran out. After move-in the story changed as confirmed by the Executive Director by email. No apologies, no nothing from the Executive Director, though the marketing people did apologize (thankfully). Very disappointing that such representations can be made with essentially no recourse, particularly after paying a $2,500 one time community fee. They do however have 2 other options for ALTCS, that being The Inn and The Gardens. The Inn is memory care and The Gardens was never offered as an option for assisted living. All in all a frustrating experience. As for A Place For Mom: they were very aggressive in assisting to find options though few were offered. After the sale, zero follow-up! In the same month we moved my Dad to a different property closer to where we live which was never offered by A Place For Mom, Avista Senior Living at North Mountain. The move was necessary as Dad became a wonderer and was no longer suited for either The Arbor or The Inn. They actually placed him in The Inn for a few days but with the mandate of a private caregiver at $25 per hour 24/7, when in reality The Inn is a secured memory care facility -- makes no sense to add the private caregiver. Needless to say, we had to act quickly. Amethyst is a fine community but to anyone considering care there I would say that if ALTCS is in your future, confirm everything said to you by marketing with the Executive Director and GET IT IN WRITING.

Things are going fine for my father in law over here at Amethyst Gardens. It is a good looking place very clean and well maintained. The staff has been good at what they do. He is taking some time to adjust with the move into the new community but we think with some time he'll be okay there. It is a place I would recommend to a friend or family member for there loved one.

For the most part we have had a very positive experience with the Amethyst Gardens. We have had a few issues with their dining hall and there just being poor service, but other than that we really like the place.

Overall, things are going well so far at Amethyst Gardens. The staff is great and they made the transition go as smoothly as possible. We appreciate the effort that the staff makes to communicate any changes or anything that is going on.

The facility is clean. They have great staff there. The food is okay. The activities are good as well. The facility is okay.

The staff and residents are very kind and friendly. My apartment is very clean and the housekeeping staff keeps it that way. The food and maintenance service is less than average but if you complain enough you will get a response shortly.

We have already gotten Mom situated. We love Amethyst Gardens. Mom had fallen and we didn't know at that time that she was having problems with daily activities. When we went to Amethyst, we set it up so that she could have assistance with dressing. It turns out that Mom got better and she did not need the assistance. We did not really utilize the service and they credited our money back. It really was nice of them to do that. The food could be a little bit better.

They were really great with my mom.

The grounds and the facility are beautiful here. The staff is always patient and kind. I have never seen the place not clean or orderly. The other residents are very nice too. The food is average. . .nothing to really write home about there.

It is a beautiful place.

My sister was here for about three months. She has since recovered and moved back into her own place. As far as i know, everything went well and she did not have any complaints about the staff or the facility.

When we first signed up they said there was an ambassador service, which I guess means they had someone assigned to a new-comer to show them around, and my loved one didn't get that service so we were a little disappointed in that. But besides that the only thing I personally thought was a little off was the food, it was okay. Other than that we are happy with the place.