Elderwood Village at Greece

The facility is very clean and has good food and activities. The move in process was very easy. I had good communication for most things. There has been some questions as to what day she is scheduled for a shower and getting it done. Overall, we are happy with our choice.

I was very impressed with Elderwood. They are very helpful, personable and caring. The staff is friendly and helpful. The entire place has a homey feel.

They give a lot of interaction wth and activities for the residents. The food is very good also. They could improve by offering transportation, to appointments more than two days per week.

We researched a few assisted livings for our Mother and decided on Elderwood Village at Greece. There was a very smooth transition when signing as Elderwood changed from Brookdale. Change can be difficult for an elderly parent, however, this was a perfect change for Mom. She is very happy with the Staff, new friends and her 3 meals a day. The food is what she comments on daily as being very good. She transferred from a one bedroom apartment, alone all day, to a family oriented facility. There are activities that she has not done before and is up for each challenge. It was a very good move for our family. Thank you Elderwood Village!!

5 stars it the rating for my visit with Legacy.

I toured this facility and was there for almost 2 hours. For 1.5 hrs I met with [name removed] and told her lots about my loved one. I had previously toured 3 other facilities prior to this tour. I have never heard “well, that will cost extra” so many times during a sales pitch. I asked about the availability of sugar free jelly for PB&J and was told that I could bring it “but it would cost extra” for the staff to serve it. So many other things I asked about during the visit were answered with “that will cost extra”. I quickly took a tour of the facility. It was dark and gloomy, despite being 85 degrees and sunny. I honestly rushed through the tour because the smell of urine was so powerful, my stomach was nauseous. I can’t really comment on the rooms, except they were quite small and one of the rooms I was shown needed some repairs to the wall and ceiling. I know why the place smelled so terribly of urine, “it costs extra” for staff to remind people to change their depends. An upside was the tour agent’s, nephew who was trying his best to keep busy while being dragged to work with his Auntie on a weekend.

The staff at Brookdale were wonderful! Kind, genuine and extremely helpful in this process!

We were quite unhappy with my loved one's stay at this Brookdale location. One concern that we had was the fact that the security of the facility was very weak. My loved one had little to no security. We were also unhappy with the fact that my loved one did not receive medication for an issue that was [Removed], which was upsetting. Overall, this was not a good experience.

Very friendly staff. They accommodate all the residents' needs. Clean environment and great meals. Residents are very friendly and also help each other, many activities for them to participate in and keep the residents busy.

We used this community for respite for three weeks. They had some nice amenities and it was a nice looking place. The staff are nice and they had good activities. I was a little disappointed when I thought someone would be there while my mom took a shower.

The Brookdale West Side Rochester was not as nice as other places that we looked at. The apartment that they showed us was very small with not much natural lighting. When my mother walked in, she said: " I can not live here". The people seemed very nice but the place was in need of some updating.

We came to this community hoping to save a few dollars and after my mom was here for a month we saw her decline. They don't encourage any of the residents to do activities and they place looks and runs like a nursing home. There are better Brookdales across the country-this is not one of them.

Not good. Facility is old and depressing and the cost not a savings. They will rope you in at one price then add all theses extra fees. When all is said and done, you will pay as much as the nicer facilities. There are nicer ones down the road and across the street.

I just went through this place looking for my dad. I agree with the last review on here, not a happy or clean place. The entrance looks like a hospital for sick people and the place smelled like urine. I wound up walking back out.

Don't even waste your time visiting this [Removed]. I can't believe this is what seniors have to look forward to when they get old and sick. When I walked in the door there was a young girl with orange streaks in her hair and the whole place smelled like [Removed]. The rooms are old, smelly and feel like a prison. Staff was somewhat clueless and running around with no manager in place. They should be paying people to live here-horrible.

I had a pretty good tour of this community. The community looked nice and well maintained. The staff was very friendly. They treated my family and very well, this is a nice community.

Our experience with Brookdale West Side Rochester has been somewhat mixed. It's a nice looking place, and the staff was very friendly and helpful throughout the whole touring and move-in process. However, they've been a little less on-the-ball and harder to get ahold of since we moved in. We also were not aware that the residents are mostly female, which has made socializing a little difficult for our loved one.