Eden Vista Prospect Heights

This adult community is awesome. The staff are great... friendly... caring.... respectful... and treat the residents like family. I love Eden Vista!! They are always eager to assist with my mom!!!

My parents are there in assisted living. It is just what they needed. There are activities if you want or if you just want to watch tv that is fine as well. The best part is that it is a small community so they can take care of the individuals. If needs change it is comforting knowing that they have skilled and memory care there as well. [name removed] at the front desk is an angel. She handles just about everything and is always happy to see guests and great the residents.

Everyone is so very caring. Each care taker knows every residents name. It’s immaculately clean. The dining room is lovely- tablecloths, background music, great service and the food is really wonderful. [name removed], the main chef, always comes out to see how everyone is doing and if they liked the food or have any suggestions. Mary the receptionist is exceptional. She’s always there to help out. There are activities for the residents almost every day. My mom went there for rehab and liked it so much, she decided she wanted to live there. I highly recommend Eden Vista in Prospect Heights.

We sent our Grandma here after a fall, rehab was amazing, nursing was on top of it. Great follow up with appointments with the surgeon. The staff fought with the insurance company to provide more days with our grandma.

This facility offers a variety of care to fit resident’s needs. I like how the community is smaller so everyone knows each other. The building is clean and easy to navigate. The staff is excellent and they go above and beyond residents’ needs to ensure everyone feels at home.

I had built a strong relationship with the staff and they truly were a partner to me. The reason I didn't give a 5 is the overall challenge of those facilities- changing staff, new company buying them, some slight breakdowns in communication. I would highly recommend them though- being involved is very important.

My loved one is currently a resident at Dimensions Living Prospect Heights and overall things have been mostly good. The cleanliness is great! The activities and value for cost are okay. However, my loved one has had money stolen twice. I would recommend this facility to others, with the caveat of security/theft issue.

The staff was always friendly and helpful at Dimensions Living Prospect Heights. Communication with the family was adequate. Better communication between staff for different shifts could improve. When we would tell a nurse about a procedure for our loved one that needed to be done, it was not always passed down to the next nurse. Otherwise, our experience here was very good. I would highly recommend this facility to others.

We used Dimensions for respite care. We would have loved to stay permanently but this community did not transition to Medicaid once we ran out of money. We picked this community, because it was friendly and attentive staff, clean, and small number of residents in memory care.

Excellent therapy department, food is terrible, not enough aides in SNF, kind nurses but management. Unable to deliver pain meds needed at night in assisted living in a timely manner. Residents eat at tables alone in Assisted Living vs communal tables in SNF. I believe the facility staff is extremely well intentioned but are hindered by their corporate bosses to max out profits.

It really provided my sister full service, all aspects from medical, spiritual, social, psychiatric which provided for the person as a whole. Nothing was missing. If she could afford it she would have stayed permanently. Unfortunately her money was stolen 2 times within 1 week upon move in. I myself counted her wallet she had $140 1st theft was $100. Sad.

We picked this community because, It was a combination of the price, persoanlity of the staff and the room. A Place for Mom was a lifesaver. Sales manager was amazing/responsive; accessible. Staff is compassionate; open communication. Opportunity: at times communication breakdown between departments; ongoing follow up is important to manage needs of loved one. However, Executive Director followed up, listened to my concerns.

My mother is here and she likes it very much. The care is good nurses are nice food is decent but the lovely [name removed] who was the administrator or executive director has left and been replaced by this woman named [name removed]. I am told she is only temporary but what I and my mother have seen we do not like. This woman is very dismissive to staff and residents not to mention family members. I tried to speak to her on several occasions but she was in a hurry and could not be bothered. She is not like the other management staff we have been accustomed to..I thought it was because she was not feeling well because she was expecting a child..but then I was informed that she is not with child, that is her figure. I do not know what they were thinking when they hired her and put her in [name removed] place but she is not like the other staff…she does not return calls, she does not make eye contact, she never has time for concerned family members and she is rude. Please bring back [name removed]!

We chose Dimensions Living because I had talked to the marketing director previously when I was looking for some place for my dad and I really liked her. I liked that the facility is all on one floor and it is not too big so the care is more individualized. The whole staff has been great, they are always friendly and helpful. I would recommend them to others looking.

We chose Dimensions Living because of the cost as well as it was the closest to his home, so he was familiar with the area it was in. The staff members have been very good with communication, they give us weekly updates and are very quick with responding to emails and phone calls. I would highly recommend to others looking.

Covid really made getting to experience this community really difficult, but the value was very cost effective. They were lower than all the other surrounding places we had looked at.

Mom couldn't have picked a better place for her long term care. The staff is very friendly and are taking great care of Mom. The staff is very cautious with viruses. Not only with COVID, but 2 years ago the residents had to be quarantined for a stomach virus. Mom has never gotten sick.

My mother moved into Brookdale Prospect Heights in the Fall of 2015. It was a very difficult transition for her to go from living independently to group living. The director and the staff of Brookdale worked tirelessly and diligently to help her through the adjustment. I would say it took her a full 2 years to finally acclimate to the new environment (she was 94 years old when she arrived). Once the adjustment was made she joined a few activities and a new woman emerged, smiling and content with her new surroundings. Now with the pandemic going on, I was once again concerned, but I can see the staff are doing everything in their power to keep all the residents and staff healthy and safe. I highly recommend Brookdale Prospect Heights for your loved one!