Sunrise of Prospect Heights

attentive, helpful and responsive

From the moment I walked in the door, everything was amazing. The community is exceptionally clean, and every staff member was extremely attentive and more than kind.

The move in was a little confusing I feel like they could have done a little better job showing my mom around and explaining how things worked. Within a little over 1 month of her moving in they had a change in ownership from Aspired Living to Sunrise. So that has also caused some confusion. My mom seems happy though she has acclimated very well and joined in all the activities and barely spends any time in her apt. One disappointment is they told us that they do outings to local places there is a bus in the parking lot but the driver quit and they have not replaced him. It would be nice especially while the weather is nice if they can get out. Sunrise promised to make that a priority as many people were complaining about that. All and all it was a very good move for my mom she seems happy and has made friends already I don't think she realized how lonely she was.

They don't use their own staff. It's agency staff. My mom was in memory care. Every time I visited her, the staff was different which was confusing for everyone. The staff often spoke a different language amongst themselves while sitting with the residents during mealtimes. All residents were parked in front of the TV during the day. They didn't want them in their rooms cause "they needed to keep an eye on them." So naps were in their chairs. There was no activity director for memory care during my mom's stay. All in all - beautiful facility but I wouldn't recommend it

Aspired Living is clean, quiet and peaceful. The apartments are spacious and well kept. The staff is very friendly and greets all residents by name. They are very accommodating and helpful.

Great value. I think it was comparable to much more expensive places. The residents were very well cared for and dressed nicely. The common rooms were comfortable and nicely appointed. The family activities were very welcoming. The staff was so kind and considerate. My mom was very happy there and they were incredibly nice to her. The other residents were super welcoming. Mom was only there about 6 months but I was in 1st name basis with the staff and many of the residents. Extremely nice place.

They were fantastic from the initial meeting and tour to checking out four months later after my Mom passed away. Mom was at another and more expensive facility before Aspired and was not happy at all and asked us to find a better place. The then director was beyond wonderful and also came to Mom's funeral - unbelievable. The receptionists, nurses, finance and all other staff were so nice and helpful it really energized my Mom which is tough to do at age 91

The residents and staff are amazingly welcoming. My mom is 96 , hard of hearing and a bit foggy. I never expected her to be embraced as she was. One staff member actually thanked me for bringing my mom there. The food is surprisingly good too. The place is spotless but more importantly, cheerful. She's receiving physical therapy and that seems to be helping.

They don't use their own staff. It's agency staff. My mom was in memory care. Every time I visited her the staff was different. They often spoke Spanish while sitting with the residents (who didn't speak Spanish) while the residents were eating. All residents were parked in front of the TV during the day. They didn't want them in their rooms cause "they needed to keep an eye on them." So naps were in their chairs. There was no activity director for memory care. My mom went to the hospital in November. We moved everything out the day before Thanksgiving. She couldn't go back for medical reasons. We're still waiting for the refund. All in all - beautiful facility but wouldn't recommend it.

This has been a good experience for us. Sometimes it feels that the community is short of staff. I believe the community is providing housekeeping twice a week, and my loved one's bed is made every day except for the weekends. The staff communication with the family is very good.

So far the community has been friendly, and cooperative with the family and my loved one. The community is able to assist with feeding, medication management, bathing, and dressing assistance as some care types the provide. The community will even do the laundry for my loved one. There is a hair salon on site for the residents to use as well, by appointment.

It has been a great experience from day one, and even before that. My loved one moved in a few months ago and is extremely happy here. In addition the family is happy as well. They have lots of activities for the residents to choose from. In the middle of the first floor is the dining room, it looks like a small restaurant. In addition the residents have menus to choose from to order from, and they serve 3 meals a day. Plus, there are specials to choose from as well. The residents are able to choose their main course and side dishes as well to create a custom meal for themselves. Right when you walk into the lobby there is a small bistro for the residents to visit for snacks for in between meals.

The halls are very long so you might not want your loved one at the end of the hall. I really like the rooms, they are very and have plenty of room. I would recommend this community to others based on my experience.

It is really expensive but the Aspired Living community is very clean. What stood out to us was the attentiveness of the staff members, once again the community is very clean well kept and very modern.

We think Aspired Living is very clean, and the staff members would be a five plus. Even with COVID they are still doing some activities while being safe. It has a very homey feeling to it, and the staff members were so welcoming. We would highly recommend it.

They have both memory care and assisted living. I have had loved ones in both areas. They keep couples of varying needs together. They are very caring and loving and treat the residents like family. They are doing a good job during COVID, keeping everyone safe. The food is okay. Room size is good, even a studio is plenty big.

They have been great with this virus situation. They have really done what needs to be done. Their communication has been 100% . They have been great keeping families engaged. They have a Facebook page where families can see what's going on. They have periodic virtual meetings where the families of the residents have a conference call which has been very effective. They really have their stuff together. The residents units are a good size.