Eden Heights of West Seneca

I picked this community, because I thought I would have better care for the money. If you have the money go there.

Eden Heights was a wonderful facility. We chose them because it was quick, they had availability, and they took her on short notice. The room sizes at the facility were adequate for what she needed. The staff were fantastic with communication and always kept us updated. They were wonderful and did everything they said they would. I would highly recommend them.

Don't choose this community. They misrepresented themselves to us. Most of the time they sent my loved one to another community/hospital after a short amount of time. This is after the community had told us that they could care for our loved one. Some of this could be COVID related. The intake person wasn't there during the move in. Due to this the administrator had to assist us.

It is a small community. I like the fact that it is on one floor, and a simple floor plan for my loved one. Overall the staff is friendly and helpful.

My sister is presently living at Eden Heights. We have no complaints. She seems to be satisfied with the food and services. Our visits are satisfying despite the Covid-19.

I have lived at Eden Heights of West Seneca for almost 10 months now and it seems like I arrived only yesterday. The staff is friendly and very accommodating. My room and the public areas are kept clean and comfortable. Meals are varied and tasty, and activities are scheduled daily to keep residents busy and interactive with others when possible. Covid-19 has put a damper on some usual activities, but with the hard work and persistence of the staff our home is Covid-free.

If you like going on vacation, you’ll love living at Eden Heights. No cooking, no cleaning, no laundry, you don't even have to make your bed. Everything is done for you. Just relax and enjoy all the activities, exercise and the weekly field trips in the van. The staff here are very helpful and check with the residents to see if they can do anything for them. Our health and wellness being their main concern. They do everything they can do for the residents to make sure they are happy and well cared for. Everyone did an excellent job keeping us safe and healthy diiring Covid-19 pandemic. No one here has Covid. Come and join us, you’ll be welcomed with open arms and will make a lot of new friends. I have been here a little over 4.5 years and have made many new friends. It’s great having people who care.

I live here. It is clean and the people are nice.

Eden Heights of West Seneca has wonderful, caring, hard working staff that truly care about the residents. The community had a home-like feel. The residents enjoy socializing with each other. Families have the comfort of knowing their loved ones are well cared for and loved here!

Love the food and that the laundry gets done. I love to play bingo and everybody is nice.

Dedicated, committed, caring staff. Good response time, variety of activities, dietary staff offer a varied menu and provides excellent service. Housekeeping works hard to keep the facility and rooms very clean. Administration available at all times to address resident concerns. Staff friendly acknowledged by residents and family for their hard work and keeping resident safe and the facility free of Covid-19.

I love the activtieis. Bingo is my favorite. Always get my medication at the right times. It's very clean.

Service is great here. The food is good.

Excellent staff, very caring and friendly.

I live her and I love it. There is so much to do and the people are so friendly and helpful

I did a virtual tour with [name removed]. She was very pleasant and was very helpful with all the questions that we had. I noticed as she walked through how clean the building was. I am glad to know that my father will get the care he needs once he moves there.

Eden Heights is a good community. This community is good on price. The nurses communication is proactive such as medication being short or anything else. Overall this is a good community. My wife is a nurse and recommended this community over other communities in the area.

We were not very happy with Eden Heights of West Seneca. We were told that they had memory care and they really don't know how to handle someone with memory problems. My mother went 8 days without a shower or a change of clothes. This was during the quarantine time, so we were not visiting as often. But we had asked them to call us if she refused as shower, we were told it was no problem. Also her Medicine for her elbow that was a brand new tube went missing, they had the empty box. It was replaced with another one at their expense. But that's not the point, also another script that was filled 2 weeks prior to us moving her was gone within a week after she got to her new place and the drugstore wouldn't even refill it, she had 2 weeks to go yet. My mother also got sat a table with two men, who didn't come to eat hardly at all so she sat all by herself everyday, even when she got a roommate and had room at her table they put the other lady at a different table. I would never suggest anybody to put their loved one there. We have since moved her else where and she is doing way better. I have really thought about reporting them to NYS Dept of Health. I still might. Thanks

We really liked the place and all the things that they have for Mom. Just looking to move ahead by finding my Dad's papers.