Courtyard at Troy

This has been a perfect fit for my mother. Everyone is so kind and caring. It is a perfect size and not too far of a walk to the dining area even from the furthest room. Always clean and fresh. Great communication

[name removed] did a wonderful job of explaining and answering all of our questions. She showed much empathy for our situation. We appreciated her thoughts and suggestions. We had the opportunity to see a room of a couple just moving in which helped understand the transition process. Everyone on staff we met was very friendly. Our overall experience was very good and we were impressed. We can tell this community is very family oriented.

I love the staff and facilities at the Caldwell House in Troy. My wife has had to be in assisted living five times in the last four years and is currently living there now. We have gone to Caldwell House each time. The staff is very friendly, attentive and competent. They make you feel like family. We have had emergency situations that were handled very professionally. I strongly recommend them.

Making a decision to move into an assisted living community can be a huge life choice. One that my mother and I went through last year. We chose Caldwell House and it was the right place for her to live. The entire staff could not be more helpful and kind. They truly care about the residents and are a part of her family. I am highly recommending Caldwell House for anyone looking for a great assisted living home.

Making a decision to move into an assisted living community can be a huge life choice. One that my mother and I went through last year. We chose Caldwell House and it was the right place for her to live. The entire staff could not be more helpful and kind. They truly care about the residents and are a part of her family. I am highly recommending Caldwell House for anyone looking for a great assisted living home.

My loved one is very happy at Caldwell House. All of the staff are genuinely friendly and caring. The meals are tasty, it is a welcoming environment.

These negative reviews were written by a disgruntled ex- employee who was fired. I know this ex-employee wrote at least three of these reviews. Caldwell house is very nice. The girls try their very hardest and so do the nurses. There has never been rats there, the employees don't leave the residents alone in the dining room and the nurses help the residents right away when they are not feeling well. We love the residents like they are family, every facility goes thru changes and seasons but these negative reviews were just not true.

I recently toured Caldwell House in Troy, Ohio and thought the community was very charming. Very clean, smelled great (lunch was being prepared). The staff was friendly and eager to show off their building. The residents were adorable!!

I also had an okay tour of Caldwell House. The facility was nice as well, and the people that took us around was friendly and helpful. It was just not what I was looking for, I found another place that fit what we were looking for a little better.

I had a good tour of this community. It is a nice place with kind people. The staff I came across was very friendly. The community looked nice and well-kept. My tour went well, and they were very nice to my family and myself.

We did not have a good experience at this community. They did not provide the services we paid for. They need to make several improvements with the care program. I would not recommend this community to anyone, it not a good place.

Staff is RUDE and LAZY. Facility is dirty , especially the disgusting dining room. Food gets served and staff disappears, leaving your loved one ( who may need extra help ) on their own, for over 30 minutes ( including the facilities director ). Dangerous if one of the residents were to choke or fall. Dishes Are DIRTY and staff doesn't care to provide clean ones. If your loved one is too sick to go to the dining room , they may or may not get a meal. Just depends on whether you want to pay an extra fee to have an aide take it to them ( at $3,700 a month , I guess thats NOT enough money to take a simple meal to someone who is sick ). And if your loved one is sick, good luck getting a nurse or an aide to check on them. And as for laundry , you may get it done once a month !! Seriously, this place isn't fit for a dog. Not ONE staff member is friendly , NOT ONE !! PLEASE , reconsider before placing your loved one here. Don't fall for the fake smile and the smoke they blow, they just want your money. They don't care about your loved one AT ALL!!

Caldwell house has so many issues! First off they pay there employees incredibly low! Aides make barely over minimum wage which results in high turn over. They are currently using a staffing agency because they cannot keep staff. Your loved one will also have different people caring for them. The Nurses are the same way. LOW LOW PAY. Again resulting in high turnover. They don't keep people longer than 3 months!!!! The Director ([Removed]) is new to the position and has no previous experience. Tons of management people have been fired since she took over. The staff is scared of her because they never know if its there last day. Families are constantly frustrated because billing is wrong. Food is horrible. House is dated. Rodents are constantly in the house. (You'll notice an abundance of rat traps throughout the community) Do yourself a favor and look elsewhere. This community has been going downhill for quite sometime.

Caldwell House in Troy had several internal problems while my loved one was there. The ENTIRE staff changed over and everything was chaotic for several months. Their billing system was hard to understand and seemed inaccurate. Staffing on weekends and holidays was poor, especially for those residents who needed assistance with dressing and toilet needs. The food was nothing to write home about. The staff seemed to be trying but they were understaffed most days. I would not recommend this facility.

Caldwell house is a very clean, well kept community with great staff. We checked a lot of assisted livings in the area for my dad and Caldwell House was by far the most affordable. Dad loves it there, he's made several friends and couldn't be happier. He also loves the food! Caldwell house is not very big and overwhelming for him. And the location is ideal. We couldn't be happier with our experience so far!

This place is awful. The staff for the most part are not trained to deal with elderly, or just don't know what to do. I have seen all kinds of crazy things. Some of the staff are great, the girl who does the activities is wonderful with the residents, and so are most of the nurses. When staff complains out loud about having to care for someone, brush their teeth, clean their bottom or do their laundry, (that is another sore subject), then you need to find another line of work.