Cypress Pointe Health Campus

Cypress Pointe are not qualified to care for dementia residents and the challenges of dementia. I let the Director of Memory Care that my loved one had an active lifestyle prior to their dementia diagnosis. The Director left 3 weeks after my loved one moved in, and then there was no Memory Care director during my loved one's stay. The aides were the best part of the unit. The nurses seemed either overwhelmed or didn't care about the residents. They had no patience towards the residents. My loved one's room was always messy. They would only run the vacuum in parts and they didn't put my loved one's laundry away. I had high hopes for my loved one and the community, and it turned out to not be a good experience for us. The community decided to discharge my loved one unexpectedly with a 30 day notice. I'm very disappointed in this experience.

I don’t worry about my dad as he is so well cared for by the staff! Everyone from the nurses to food service treat my dad with caring, compassion, and respect!

Adequate. Understaffed but friendly people. Patient care as far as bathing and clean clothes needs improvement. Will try to accommodate patient food choices. Family member or close friend is helpful for the patient in making sure that all needs are met.

As a family member I have had first hand experiences with several different nursing facilities. Cypress Pointe made it to good with reservations. Most of the staff are friendly and helpful but there always seems to be a shortage of help. I cannot imagine what it is like for patients that have no one to speak for them. Bathing of the patient on a regular basis seemed to be a problem along with clean sheets. I realize with a shortage of help these things cannot be done on a daily basis unless there is urine or feces involved, however a sponge bath with clean clothes would seem reasonable at least every other day. The food is adequate and the kitchen will try and get whatever the patient requests. The therapy department is very helpful and always answers every question and offers advice if asked for it. Housekeeping kept the room and bathroom clean. Never met the director of the facility saw him but he never introduced himself. Other staff in authority were friendly and helpful.