Commonwealth Senior Living at Willow Grove

Terri Carr was very helpful. she patiently answered our many questions and gave us a tour. We have just started our search to help us decide on the net step for my mother's care.

They are doing a good job so far. I am happy with them. I don't have any complaints. I would rate them at a five. They are fine and dandy!

I'm happy so far. I don't really have any complaints. The only thing I would like is some more activity on the weekends. I chose them because they were smaller, and just in the beginning stages, and I thought they would get to know him. I like that his room looks out over a pond with ducks and geese. They were comparably reasonable in price, and very accommodating.

Upon walking in, I noticed there was live music playing. There was also a gorgeous lake in the back. If Nana were to stay here, she would be able to look out and see the lake, but not able to go outside to enjoy it, as the memory care unit's outside area is towards the front, by the parking lot. It is nice, though. The rooms are nice and have a bathroom. There is no kitchenette area. It was mentioned that they do have companion rooms, so Nana could stay in a companion room, however no one else would be in there with her as there is no one waiting for a companion room at this time. The memory care unit is one long hall and there is no stratification of patients. Some are severely suffering, others are not. I do like their all inclusive pricing model. It may be a bit far, as it is next to Thunderbird Lanes in Willow Grove.

The Landing is a very nice, clean facility. The dining room and lounge areas look out over the lake with ducks, swans, geese, etc. and is a lovely view which dad enjoys. Dad likes the food, although I wish they would serve some salads and green veggies sometimes. The staff are very friendly. The front desk ladies are welcoming and cheery. The care has not been up to the level I was expecting from information I was given or told, but dad is still settling in so it may take a bit to get everyone used to the routine. Most concerns I have expressed to the staff have been addressed. The nursing employees have been very helpful and the head of nursing is open to my concerns and will get back to me with answers to my questions in a timely manner.

Their contracted services works very well and they are all very very good. The staff is amazingly kind and attentive, and that is huge! I would say they have some communication issues across the departments which makes me have to follow up a lot myself to make sure things get done sometimes. They are under construction at the moment so there is the effect that has on the appearance and such, but of course that will pass in time.

This place looks good at first, but they really let us down! I would recommend you speak directly with the director about the care that your loved one needs. The sales director fed us a line of BS that turned out to not be enforceable by the staff. And they had a big attitude about how little they were actually caring for my mother. She does wander, and they could not keep her secure because the supposed "secure" entrances and exits were all open due to renovations. I was promised in my preliminary meetings with the Sales Mgr. that this would not be a problem. My mom was there less than a week when I got the call that I had to get there as soon as possible to move her out. The temperature in the building is very inconsistent. The food seems ok, the water fowl lake is very nice, but the communication between departments sucks. They put my sister and I in a very difficult position, I will NOT recommend them to ANYONE. Too bad, as it is probably going to be a very nice looking place after the renovations are done.

Do NOT send your loved one here if they have any Memory issues. The staff there are totally unable to handle even the most basic of memory care issues. My loved one has dementia and the staff there decided to send her to the ER for a basic dementia symptom. They were asking us how to deal with the situation when we are paying them to provide those services. If all you need is an apartment with food served and basic services, that is fine, but don't believe them when they claim they understand memory issues, it isn't true.

My loved one has been at The Landing at Willow Grove for about a month now and we're pretty satisfied with the services. They are currently under construction so there's some disorganization right now. The staff there is very caring, and the head people are very engaged if there's ever a problem. The food is quite good, and they offer a lot of activities. My loved one is adjusting, but he's happy at The Landing at Willow Grove.

Things have really improved here since the new management took over. They're putting a lot of money into improving things that had been lacking before, and the staff have shown a lot of improvement as well. The price is about in line with what they provide, not what I'd call a "deal", but not overpriced.

My mom lived there for 7 months and the only good thing I have to say is the nursing staff was great. My mom was personal care.When she passed away within less then a week they emptied out her apt and threw all her belongings into an empty apt. It was very disrespectful and they rented out her room in less then a week before we could get there to collect her belongings.She passed We had the funeral then went to collect her belongings.It was a very emotional time and they made it even harder plus they are suing me..a single mom for the money my mom owed..I would never recommend them..very fake.. pretending to care but it all comes down to money

The first thing that happened as we were waiting for our appointment here was that a well-appointed woman with a walker said, 'If you want to have a heart attack, stay on that couch. You will hear things that will give you a heart attack. People screaming and no one helps them...' She was clearly addled, but it was not a good first impression. I didn't think The Landing was a good fit for my mom.

They seem to know everyone and care a lot. They can give individual attention. They have a beautiful dining room, beautiful setting. We ate lunch there once and it was fine. There is a deck that overlooks a beautiful lake.

This facility had a nursing home feel. I was looking for one with a community feeling.

All of our experiences with this community have been great so far. We are definitely getting our money's worth. The staff has been great from the very beginning. From the interview to the follow through, they have been very helpful, accommodating, and understanding. The building is slightly dated, but it is bright and open and they are in the process of modernizing it. The food is also great. Definitely worth checking out!

The staff very helpful, outgoing and friendly. They seem to know everyones name it shows they care. I have not heard any complaints from other residents i find that to be comforting.

Friendly, informative staff.

Seemed homey and the people were friendly. The marketing person knew the residents and seemed to really care about them. Facilities looked clean and well kept.

In reality Willow Lake was chosen out of desperation, we were set to move to another place but circumstances led us here and I actually ended up liking Willow Lake better. It is hard to rate the value as I don't have much to compare it to, I looked at several different facilities but all provided different ranges of care services, so there was no real "apple to apple" value comparisons I could make. My mother likes Wilow Lake very much.

Liked the place--will take Mom back for lunch