Ciel Senior Living of Tri-Cities

Care: very good Food: very good Activities: good

Good

The people are food are great, I wish they would lift the quarantine so we could do activities. It's been 6 months since it was installed, otherwise it's been a great place.

This is a great place. Friendly residents. Excellent food. Safe environment. If I want help at all I have to do is ask. Thank you.

Everyone is very friendly at this community. Everyone that I come in contact with is planning on living here the rest of their lives due to the services provided.

We have been really happy. My grandma loves it at Fieldstone Grandridge. It is one of the nicest communities in our area. The building is really pretty. The staff interactions have been really positive. My grandma loves the food, they have several menu options at each meal. They have different floor plans for the rooms. My grandma had been living with my mom which at times was stressful for my mom. Now that she is at Fieldstone Grandridge they manage all her medications and even order them for her which takes a lot of stress off my mom. Overall it has been a positive experience.

When I was originally looking for places for my parents , I looked at over 35 homes and communities,so, when it was time to find a place for my husband, I knew exactly what I was looking for. This community has been wonderful and the food is just excellent. I think the building is set up really nice. When you walk in it is a very friendly place. When they came out to evaluate my husband , they said they were able to met his needs in assisted living and didn't have to go to memory care yet. There are a lot of activities for the residents to be involved in as well. The staff go for walks with him outside when he asks to go.

Super friendly and caring staff, everyone one from the great kitchen staff to the caregivers to the administration. Mom is very happy here. Her one bedroom apartment is very nicely laid out and decorated. They really encourage their residents to attend the activities that are offered, it has helped mom so much by getting her out and meeting people. The only negative is the price is higher than her last home, and it has gone up twice in the 4 months she has lived there.

My parents came to Fieldstone in the Fall of 2018, Mom in Memory Care until she passed in March 2019 and Dad at Grandridge Independent Living. They moved in at a time when Mom needed some extra help and Dad wanted to be close to Mom. The bonus for him was not having to worry about meals and housekeeping. The facility transported Dad to the other building to visit Mom which was fantastic since he wasn’t very mobile and no longer drove. As Dads care needs are increasing, the staff, care attendants and nurses have been respectful, kind, thoughtful, dependable, helpful, and compassionate. My Dad is always treated with dignity and respect. I am grateful to the entire staff and healthcare providers who were there for my mom and are still there caring for my father.

Our mother has been at Fieldstone Grandridge for two and a half years. She came from another assisted living facility and the move was very positive for all of us. The staff is attentive, knowledgeable and treat mom which loving care which is a blessing for us as Mom requires a lot of care. Our communication with caretakers, the RN and LPN in charge and the Executive Director has always gone very smoothly. They have been very approachable and always make sure our concerns are taken care of. The facility always smells fresh. is decorated beautifully, and during the day always has someone with a smile at the front desk! They provide many activities for the residents and their families to enjoy. I have nothing but positive comments to make regarding this facility and we feel so thankful that we were able to make this change for sweet loving mother.

Highly recommend Fieldstone! My mother was cared for with friendliness, compassion and patience. The staff genuinely cared and understood and were respectful and kind. Our wishes and concerns were met with with immediate action. The staff went above and beyond the call of duty to be helpful. The surroundings are beautiful and everything is clean and smells good. There are amenities like laundry area, theater, library, beauty salon. The food is really good! Visitors are welcomed and accommodated. Can't say enough good things about Fieldstone!

Our family is big fans of Fieldstone Assisted Living and Memory Care. Both of our folks lived at Fieldstone for over a year. The staff was very helpful and available. They showed a lot of patience with the residents, especially our Dad when he got frustrated. They encouraged family members to be involved and showed compassion when both our folks' health deteriorated. We are so thankful our folks spent the last months of their lives at Fieldstone.

Both of my parents have been at Fieldstone Grandridge for 2+ years. Over that time I have had weekly if not daily interaction with the staff and management at the facility. While no "place" is perfect - it is after all a seniors "right" to complain a little - the overall experience has been most excellent. The care is outstanding, and my Mother requires more than most. The food is very good and a nice variety. The RN on staff and his people have been excellent communicators and have worked around our needs. All and all a very high recommendation for this facility. Best, [name removed].

My Dad was one of the first residents of Fieldstone. He had lived at Charbonneau, now Solstice, for several years but had fallen and had to have a hip revision. We felt he would need help in the future and Fieldstone has assisted living as an option. He needed very little help until the last few months of his life. I won’t say it went smoothly all the time. My Dad was 92 and had been very independent so didn’t enjoy all the care! Or as he would say, they are always in my room! However, I will say that we were pleased with the caregivers. We made sure to be in close contact with them when my Dad began his decline. I would recommend Fieldstone, but like any place your parents may go to, you must be their advocate and have lines of communication open at all times. It is a large place which might not work for everyone.

Both my Mother and Mother -in-law are here. My mother is retired independant. She likes the activities, the foods, the staff, and her apartment! My Mother-in-law has assisted living. She needed to help getting her medications at the correct time. This has helped her alot. She also likes, the activities, the staff, and her apartment. When my mother-law-fell several different times she was helped very fast, checked out by the RN, and recommended to be checked out at the ER just in case. My family liked the newness of the facility, the restaurant style dining, the friendliness of the staff, the wide choice of activities, and the apartments.

We notified the receptionist and a facilities person that the door to my Mom's apartment was hard to open and asked that they adjust her door (and other doors in the facility) to accommodate the abilities of the residents. The doors weren't fixed. My 90 year old mother fell backwards when her hand slipped off the door handle because she had to put her weight into opening the door. She was on the floor, used the alarm to summon help - no one came. She dragged herself to the telephone and called the front desk. Eventually, help arrived. Apparently another resident incident was occurring at the same time and that accounted for the delay. The facility RN cleared her to do her normal activities because my Mom said she didn't hurt too bad. My Mom clearly has osteoporosis as most 90-year old women would be expected to have. No one called me or any family members to tell us what had happened. Mom had a hair appointment at the downstairs beauty shop and she walked downstairs to the appointment. After sitting in the beauty shop chair, she started having pain. She asked an attendant to get her a wheel chair and take her back to her apartment. The attendant assured her she could walk back on her own and left her to do so. By the time she got back to her apartment, she was in deep pain and called my sister to take her to the ER, where we learned her hip was broken. She went into surgery the next day and 5 days later passed away, my brother and I were with her. Cause of death was surgical complications secondary to broken hip and osteoporosis. After she passed, the doors were fixed. The facility director assured me they were looking in to why it took so long for help to arrive to her apartment. The RN supervisor apologized for missing the, to me obvious, probability of injury after she fell, everyone was sorry they had not contacted family members (my sister lives 5 minutes away) or gotten a better medical evaluation, and that they allowed my Mother to walk after her fall. I believe weight bearing activity after her fall was a big factor in her injury. The attendant who did not get her a wheel chair was identified and counseled. I believe the series of mis-steps at Fieldstone killed my Mother. My mother was a beautiful soul. She was mentally acute and relatively independent at the time of her death. She came from a family with considerable longevity, and I thought I had years with her still. I will forever regret allowing her to move to Fieldstone (she did not want to move in with me or other family members). It's been over 1-1/2 years since she died. My grief is still acute; I will miss her forever. If you love your parent, I do not recommend moving them to Fieldstone.

Needed alternate shower facilities for Mother after an injury. Facility is beautiful (approx 2 yrs old) but understaffed with some residents having to assist other residents on a regular basis. Mgmt advised. Need to watch billing practices. Chef is very talented. Top notch with high quality food.

Due to time constraints we weren’t able to visit all the places that I had booked tours with. So to save time we drove by a couple of the communities and from the outside my father described it as ‘hotel living’ and he wasn’t interested in seeing it. It may have been lovely and perfect for someone else but my father was looking for more outdoor space.

As we looked at many options for my parents we felt this community had a better atmosphere that we liked. So far the retirement part of community is providing what my parents need. The food is good for all the meals. Both the residents and staff are good.

My mom likes being here. She likes the staff a lot, they are really nice and caring to her and everyone else. They take good care of her. She likes the trips they take them on. We picked them because they are a newer facility, cheaper, and in a good location for the family.