Charter Senior Living Poplar Creek

My father in law has passed but we were very very happy there. He came out of his shell and did well while he was there. Everyone was super nice there. Most residents leave door open when they are in their unit. Every single person who walked by say Hi [name removed] . Not just a hi but by name. They got him to go down stairs for meals which he was not happy about and ended up enjoying. The response from management was very prompt when we had a concern. He enjoyed the food. Had a good variety. Biggest complaint was no stuffing on turkey day ! We had brought him a plate from home so not a big deal. He was fully incontanent so needed to be changed and a 2 person lift or sometimes Hoya. Most places wouldn't take him. I did negotiate in the contract a flat fee per month if he decided to not go down for meals or couldn't. Otherwise it is very pricey to pay per meal. A little deceiving in the paperwork. The transportation provided by them is for appointments only and is very limited. We thought since we were within the radius we could use the bus to transport anywhere including our home. Bus was broken more then it worked while he was there. We realize nowhere is perfect and everywhere is short staffed but overall very pleased while he was there. We did tour over 10 places. Stayed for rehab at several different ones and still more than happy with charter overall.

My loved one is currently a resident at Charter Senior Living Poplar Creek and she is getting very good care at this facility. Based on the experience, I would recommend this facility to others.

Charter was chosen because it's one of the few Level or Care 2 facilities in the area. It appeared to be the best option at the time and was a short drive away.I would tell people that the level of care is below average, the menu could be improved and the additional cost of Level 2 care is overpriced especially when my mother is rarely ever assisted by two care aides when she is moved in and out of her bed.

They are short staffed and would rather take all the residents into a common area to watch them instead of allowing them to be in their room and go check on them. They do not check on the residents very often and do NOT answer the call bell in a timely manner if even at all.

We visited several communities and this one has a Shelter certificate so we do not have to move my mom again and the community is very friendly and they care about her.

Charter Senior Living is a community that truly cares for your elderly loved one. The staff is highly trained and goes above and beyond to make residents feel valued. As soon as you enter the community, you are greeted by a warm and welcoming positive atmosphere. The residents and staff enjoy each other's company and have a lot of fun together. The dining room serves delicious meals, the field trips are enjoyable, and the variety of activities caters to all interests. We are grateful for the exceptional care that Charter Senior Living provides.

My loved one spent a year at Charter, and their care made a significant difference in his life. The staff was exceptional, and they demonstrated genuine care and concern. [name removed] made the process of moving to Charter effortless and speedy, which enabled us to get settled in just a couple of days.

My family & I highly recommend Charter Senior Living of Poplar Creek for your loved one. The friendly atmosphere is warm & welcoming! The staff is very professional, highly knowledgeable, & genuinely cares about each resident. Very importantly, the staff has an in depth understanding of the advanced phase of life the elders are in, so each resident truly gets the care they need. It's impressive! Along with the wonderful care, the meals are delicious, the activities are numerous & engaging, & the field trips are very popular! An aspect we greatly appreciate at Charter is the wonderful sense of community among the residents. They really enjoy each other! Charter Senior Living with its remarkable staff & fun loving community is a gem!

My Father has received wonderful care and has made so many friends. Staff is very attentive and genuinely care for the resident. Security is great. I like how people need to check in and out for visits.

I highly recommend Charter Senior Living for elderly loved ones. The entire staff took great care of my dad and made him feel welcome from day one. The facility is clean and the staff is very caring, helpful and friendly. The caretakers were especially kind to my dad, who was a 2 person assist due to his back surgeries and limited mobility. My dad really liked that they offered mass on Sunday’s at the facility as well as a hair salon so he could get his hair cut with leaving. The receptionists are all kind and helpfully as well. While I was exploring options, Anna helped me with everything I needed to get my dad moved from Kentucky into Charter in Hoffman Estates. She went way beyond my expectations in helping transition my dad to a new place.

Charter Senior Living is the perfect community for your family. Their whole team is highly trained and they make you feel right at home. They have fun outings they take their residents. My dad really enjoyed seeing the Christmas light show this week. I highly recommended Charter.

The facility was having issues taking care of my loved one's dietary needs and making sure that my loved one's heating aids were put in daily. It had taken many meetings to get them taking care of these things more consistently.

My loved one is currently a resident at Charter Senior Living Poplar Creek and overall the experience has been very good. The staff all seems to be pretty decent and the housekeeping is good. Communication with the family is good. The move in process was easy. The food could be better. I'm told they are small portions and some being quite bland. Besides that, I would recommend Charter Senior Living Poplar Creek to others.

I do go to visit once or twice a week. She has the hardest time on the day when she has to empty her bowels. She is paralyzed from the waist down and needs extra help every 5/6 days in order to void. On those days she's not had a positive experience over the 3+ months that she's been there and it's been extremely difficult and upsetting. They've had instructions from her physician but each week they seem to be unprepared. The bigger problem too is the fact that they are short staffed and at times my sister is waiting for help for at least an hour and often over 2 hours for someone to help. They courted her for weeks..saying that the facility was well equipped to help her easily!!! The fact is my sister is very unsatisfied and feels helpless. They say that they know and understand her needs but fall short each week. Last thing I'll say is that they are short staffed and the good ones are overworked!

Overall, we were very pleased with the total experience during this difficult time. The hospice group they are linked with, Accord, also did an excellent job. Of course, it is very expensive, but I realize that it is what it is. And fortunately we had the funds, at this time, to do this.

The general area is clean but I was under the impression, that housekeeping would be available in my loved ones room, but that has not happened. We picked Charter, because at the time my loved one needed additional care. They need to improve on responsiveness, and attentiveness to the clients. My loved one needed assistance, and pushed the call button for help, and no one was available for two hours. It would also be nice if they had helpful and friendly staff throughout the facility.

Initially, we were looking for a temporary place for our mother to go last summer while she was recuperating from a broken leg. She could not continue rehab at the time until her surgeon ok'd putting weight on the leg. Charter was very close to where she was rehabbing at the time. The rent seemed reasonable and the facility is clean and the staff approachable. Later when we found she could not return to Independent Living, she moved back to Charter for the reasons stated above.

The whole staff was easy to work with. Mom enjoyed the meals! What stood out to me at this facility was the ease of working with the staff getting paperwork ready. There were activities everyday. The weekly trip was going out to eat at a nearby restaurant. Mom enjoyed the employees! Said attitudes were good. I personally would recommend!

When we first came on the tour and meeting with their team we felt that they were all very caring and attentive to our loved ones needs. We have been there during a few meal times and what we have seen them serve looks absolutely wonderful but sometimes our loved one has their own opinion's so we have to take that with a grain of salt. They do have activities but we wish the staff were a little bit better of encouraging our loved one to get involved with different things .