Carriage Inn at Katy

I would have given this a 1 except there was a short amount of time/people mixed in that were good. But overall I felt like I failed my mom by picking this place. Everything started off great but once I wasn't there all day it got worse. There was always soiled stuff in open trash cans no matter time of day. My mom, her clothes and bedding were almost always dirty unless I was there on a party day or the director was taking a group through. Again would a 1 but there were a couple part time agency people that were awesome, friendly and professional. The people at the front desk were the friendliest and most helpful. I could walk through the care unit and no one would speak. On more than one occasion I overheard people saying I am not going to do something that was part of their job. There were some agency people who would sit or wander and not do anything, but the friendliest people there were a couple of the agency people and the all hospice workers. Moms bed was often dirty, she was often dirty and I always had to request she be bathed and her bed changed. workers would refuse to help her eat; there were times when workers would disappear and no one knew who was supposed to be watching the group; workers never disciplined or removed after many infractions; more than once saw a worker asleep and she was only one on duty. I finally put a camera in mom's room and that was only way I could get her changed on a regular basis. Something was going on with the nurse : she had a family issue, she had Covid but then she didn't, some other issue- rumor was she was looking for a job. Didn't have a nurse onsite for weeks at a time. My mom had the best care by the hospice workers. the best food was served at the family parties. For a few weeks they had a wonderful activities person who worked with everyone at every level of the disease and she was always there doing stuff. She was friendly, greeted all the visitors and engaged with everyone. She was promoted and they moved her to assisted living and then the memory care people spent months parked in front of the tv for a lot of hours. Much too high for the poor care.

Overall I would recommend this place. They have very nice rooms, a clean facility, and the head staff are all very solid and seem to care. The food is really good. Some of the nurses are through agencies and they can vary in their work ethic but that is probably everywhere. They seem to be a little short staffed especially on weekends, but again I have a feeling this is universal. Overall I am very happy with our decision to move my mom here.

My Mom is in the memory care side. The staff is super wonderful! And it's always clean. The food in memory care is prepared in the indepent side & rolled over to memory care. The food is usually cold by the time the assisted & memory care residence are served. In the assisted & memory care building after 5pm, the doors are locked & you would need to wait until you can flag someone down to let you in. You have to sign in, at the independent building, then drive or walk to assisted living & memory care & wait outside until you see someone to flag them down to let you in. Not sure why they have it set up like that. Supposedly the night concierge contacts someone in the memory care building to open the door. But it's rare it happens. The communication between the attending physician assistant & family members is never documented for family to know what health issues, arise. Information is generally just verbal from a nurse who happens to see you. It would be nice if they offered a login system, with information of what the resident needs, physicians evaluation. As far as cleanliness. Very clean. Staff nurses are super wonderful! My Mom is a bit aggressive & the staff treats her with kindness & respect.

We had to decide where the best place was for my mother to live and be able to keep her independence. She has made so many friends and is getting the socialization that she needed. She is thriving at The Carriage Inn.

5 stars for every single category. The staff there are very kind and compassionate. They cater to every need that my husband has, and he is very disabled. They make sure every detail, for my husband scares taken care of and for that I am eternally grateful. I would highly recommend this facility to others who are searching.

I'm glad Carriage Inn at Katy was recommended to me almost a year ago! They provide excellent service. It's a a nice friendly environment. I love living in my cottage. It's nice to have a driver for errands and appointments. And the wait staff in the dining room are superb.

We don't have much experience with the activities as of yet, but we would give all the other categories 5 stars. My parents have been very happy there!! The staff and the residents were both very friendly and welcoming. We came for a tour and ate lunch there and we were also so impressed with how the food tasted.

This facility is better suited to those who really need help rather than the active independent living person. my loved one considers it more like a nursing home. There are a lot of people with dementia so it's hard to have conversations. The director says that it is the family's decision where to place their loved one so if they want to put them in independent then that's where they put them. They are very loving and friendly. It is like a family. My loved one likes that part.

Carriage Inn at Katy is a great place! We love the cleanliness, friendliness and the meals are great!

Staff is extremely friendly and the facility has a homey feel to it. Kitchen staff is great with the residents, and we love the food.

Their sales/marketing and director are great. Everything looked different when my loved one first went but the follow through hasn't been there lately. A lot of the policies I was told about are not followed. They had a wonderful activities person who worked with my loved one and some of the other less capable people one on one for a portion of the activities time. She was promoted to independent living and memory care hasn't had anyone for several months so the residents spend a lot more time just parked sitting. They should really have cameras in the common areas. I hear and see a lot of things that don't happen when the directors and other admin are passing through. I know this happens in all companies but those don't have people who are dependent on the care givers for their quality of care. They really need to hire more people who enjoy the work they do. They have some who are great. But they have a few bad ones with bad attitudes who I know have been "talked to" multiple times but are still there. I know all facilities are having trouble keeping staff numbers up.

We absolutely love Carriage Inn, [name removed]. My aunt [name removed] loves the entire staff and facilities. They have so many fun activities that keep their minds engaged and the care is exceptional. I would 10/10 recommend.

Carriage Inn, independent living in Katy, Texas is an awesome place for my 83 year old mom. She has been there a year and loves the place. She's made friends and she is very involved with the religious services they offer. She is very comfortable with the staff and other residents. She is hardly in her apartment and is always with the residents. The activities they offer varies for each resident. The staff are very caring, friendly and knows the residents needs and wants. I would highly recommend this place.

Carriage Inn has been a blessing to my Mom! They are so caring, kind and supportive to not only my mom, but also our family. My mom is thriving and happy and feel at home in her new surroundings.

Carriage Inn Katy has the MOST compassionate, caring and amazing staff! The Residents are treated with the upmost respect and most of all treated like family. It's always a pleasure to visit and the social calendar for the Residents is brilliant and FULL of fun fun.

My mother has been in Carriage Inn for a little over a year in the senior living section. So far, we have been pleased with the facility and staff. Mom has made friends and feels at home there. The staff is attentive and I think they do a good job of watching out for the resident's wellbeing.

We moved my mom into Carriage Inn spring of 2022 and it was the best thing we could've done for her. She is so happy and the staff is so welcoming! It is also nice to have confidence that mom will be taken care of as she progresses in her disease and moves into their Assisted and Memory Care. I have recommended Carriage Inn to everyone!