Capitol Ridge at Providence

Capital Ridge has proven to be a significant gift to my mom and me and my sister. After almost a year of hospitalizations followed by rehabilitation in Nursing Homes my mother is in a comfortable environment where she is well cared for. After just a couple of weeks she is settling in like it is home. My sister and I spent every day at each hospital and nursing home because we saw her discomfort and the ways in which she was not attended to properly. Our lives revolved around sitting for hours in her rooms in these facilities, addressing issues of sub-optimal care. We are now actually able to visit instead of "care for" and monitor. The quality of her life and ours has improved substantially.

This is where we are looking, and I think when the time comes this is where we will go. Its really clean, and they seem to have really good care. I can't really rate the activities.

It's going okay. I would like to have better aides. They are friendly enough, but they don't do a great job. I don't have any issues with the cleanliness, and there isn't really anything else I would like to see improved or done better. Just better aides.

This was just a month long respite stay, so not based on a long term residence. I think they were overall satisfied. The people were great. I believe it was kept pretty clean. There were a few times that they had to wait a little while for some assistance, not a long time, but longer than they would have liked. There was not enough staff in the dining room, the food was often cold, even things like coffee and eggs. There wasn't enough activity going on, it was a good safe place, but there weren't a lot of activities, they had some that didn't really appeal to my parents, bingo and things like that. The people there, Holly the manager, the nurse Deborah, and Andrea, could not have gone more out of their way to make it happen for my parents. They went out of their way to stay late and greet them when they came earlier than expected, they were very responsive to my parents. The most important things were handled really well, and we really appreciated that.

My mother lived in this building for some time before we decided to move her into another facility. At first, the staff was dedicated and caring, but were often cut short by managers and administrators who didn't even bother to say hello. I was particularly disappointed when I saw a charge on my mother's bill for a vacuuming. When I inquired I was told that residents only receive this service once a week, and if they needed it again, they would have to pay. My mother is partially blind, which led to her knocking over a plant, and such the surcharge. The executive director was no help when I tried to reason with the business office and seemed out of touch with the daily functions. I'm not even sure if she knew my mother's name. Also, the activities board boasted full days with multiple programs occurring at the same time, yet there were constant cancellations and activities that never actually occurred. There were several nights my mother attended bingo only to sit with a room full of residents for 30 minutes until it became clear no one was going to show up. The final straw was when my mother pressed her "pendant," which supposedly contacted the nursing staff when she needed assistance, to use the bathroom and waited over an hour for a response. A family member walked into the room to find my mother wet and was in the middle of changing her when a staff member walked in, "cleared the pendant," and left without actually assisting. Capitol Ridge has a complete disregard for personal connections and treatment. Their main priority is milking every dollar out of a resident while providing insufficient care. For almost $6,000 a month, you would expect adequate staff numbers and genuine, caring individuals. However, it is clear that at Capitol Ridge, the only thing they care about is making the most off a resident as they possibly can.

It was a very busy place. There were residents coming and going and a lot of activity going on. I felt my cousin was a little more reserved and would be overwhelmed by that many people.

We signed on with them but my mom and dad are having trouble settling in. They told us they would have their laundry done on Saturdays but when I went in on Sunday the laundry was still in the basket, piled high. They were supposed to have a care plan for my mom and they have yet to schedule anything for her. It supposed to be open seating in the dining room but my parents have been asked to move several times which is difficult and humiliating for them. It's either open seating or it's assigned. Unless we're up there and checking on things they're lost to the floor boards. I've put in two calls to the director there and haven't heard back from her. I think their issue is a lack of help. They hire all these young girls and then when the weekend comes they go to the beach or call in sick. They told us it was memory care and when I asked the nurse about it she said we were in the wrong place for memory care. Even their billing is inacurate. They're billing us for meals in my parents room which is not the case. It's not been good.

We chose this community because it was in close proximity to family so it made it convenient. Capitol Ridge came to us very highly recommends and we can see why. They allow residents to bring pets during the day while she is there. Actually received a phone call for our loved one the other day and without asking any question she just wanted to tell us that she was happy there, which was worth a million dollars on its own. We are very pleased and would highly recommend Capitol Ridge to anyone.

We chose Capitol Ridge because of the location, the facility is clean and open, they have a good staff and do a good job.