Capitol Ridge at Providence

I love it here more than you can imagine. The staff is really good and friendly, the food is good and I have a life again. I have one of the largest apartments with a back door and patio which is great because I have a little dog so I can just let her out and watch her from inside. And I love the porch in good weather.

My dad is currently a resident at Capitol Ridge at Providence and his experience at this facility has been great so far. I am so happy that he is there! My dad loves everyone at this facility! The move in process was very accommodating. The food and selections are creative and they have available alternative choices. It's such a treat! The staff is always friendly. The cleaning/housekeeping is prompt and accurate. Again, my dad loves it here. Thank you for taking such great care of him! I would recommend Capitol Ridge at Providence to others.

What we like the most about the Capital Ridge at Providence community is the comfortable and personalized care from the staff members. Based on the experience we have had so far, we would recommend the community to other families. However it is expensive, but the community is well ran.

My wife passed away on [date removed]. The staff at Capitol Ridge at Providence were al very friendly and there were many great accommodating. My wife was unable to participate in the activities because she was in pain most of the time. She was sent to [facility name removed] nursing rehab where she died. Based off of our experience, I would recommend Capitol Ridge to others.

Capital Ridge is filled with employees who truly have a heart for service and care about the people who live there. The team of workers work hard to accommodate and provide an atmosphere of home. There is freedom, safety, social opportunities, activities, good food, and different levels of care to meet needs. My Father is living there at an independent level, and he is doing so much better that he was all alone after the loss of my mother of 60 years. He can still come and go, as he golfs, drives, and visits our family nearby. And we can come and visit with him, as the staff welcomes us with open arms. He can even invite friends and family to join him for dinner, and I think that's pretty cool. Thank you Capital Ridge.

They are highly professional. The staff is very friendly and receptive for the most part.

Capitol Ridge is getting very run down.

I been there many times. The place is so nice. The residents have so much to do. The food is prepared by a professional, licensed chef. And it is out of this world. The campus is secluded in a large tree lined area in providence. You wont believe you are in the city. Well worth the money.

Capitol Ridge at Providence was a nice tour. The staff was friendly and they gave a nice presentation of what their community had to offer. It was a very clean and well-kept community. We chose a smaller community that was a better fit to suit my mother's care needs.

I appreciate your courtesy, and promptness in returning all my messages, and patience with all my questions. Your organization, professionalism, and support helped make our family's special day an occasion to remember with :) Also, please extend my thanks to any other "behind the scenes" staff, who helped make things run so smoothly. I received so many nice comments from our guests complimenting the beauty of Capitol Ridge, the loveliness of the room, and the delicious meal in particular. Our guests were delighted to help themselves to takeout of the leftovers...always a good sign! It also honored my Mom to have a part in hostessing this occasion in her home. She was a proud Nana :)

My mom has been in this community for a few months and so far she is okay and her transition has been alright. I think this is a great community and every thing that she needs is on her side of the building. The staff are excellent caregivers and have been helping with her medication and her well being. I would recommend this community to others.

The staff has been okay with my father in law. They do offer a lot of activities to keep the residents active. The people there are really good and helping make my father in law feel like he is at home.

My experience with them was that they were helpful and professional and provided a lot of information to us. The reason we chose this one was because my father was familiar with the facility, having already visited a friend who was staying there.

Capital Ridge has proven to be a significant gift to my mom and me and my sister. After almost a year of hospitalizations followed by rehabilitation in Nursing Homes my mother is in a comfortable environment where she is well cared for. After just a couple of weeks she is settling in like it is home. My sister and I spent every day at each hospital and nursing home because we saw her discomfort and the ways in which she was not attended to properly. Our lives revolved around sitting for hours in her rooms in these facilities, addressing issues of sub-optimal care. We are now actually able to visit instead of "care for" and monitor. The quality of her life and ours has improved substantially.

This is where we are looking, and I think when the time comes this is where we will go. Its really clean, and they seem to have really good care. I can't really rate the activities.

It's going okay. I would like to have better aides. They are friendly enough, but they don't do a great job. I don't have any issues with the cleanliness, and there isn't really anything else I would like to see improved or done better. Just better aides.

This was just a month long respite stay, so not based on a long term residence. I think they were overall satisfied. The people were great. I believe it was kept pretty clean. There were a few times that they had to wait a little while for some assistance, not a long time, but longer than they would have liked. There was not enough staff in the dining room, the food was often cold, even things like coffee and eggs. There wasn't enough activity going on, it was a good safe place, but there weren't a lot of activities, they had some that didn't really appeal to my parents, bingo and things like that. The people there, Holly the manager, the nurse Deborah, and Andrea, could not have gone more out of their way to make it happen for my parents. They went out of their way to stay late and greet them when they came earlier than expected, they were very responsive to my parents. The most important things were handled really well, and we really appreciated that.

My mother lived in this building for some time before we decided to move her into another facility. At first, the staff was dedicated and caring, but were often cut short by managers and administrators who didn't even bother to say hello. I was particularly disappointed when I saw a charge on my mother's bill for a vacuuming. When I inquired I was told that residents only receive this service once a week, and if they needed it again, they would have to pay. My mother is partially blind, which led to her knocking over a plant, and such the surcharge. The executive director was no help when I tried to reason with the business office and seemed out of touch with the daily functions. I'm not even sure if she knew my mother's name. Also, the activities board boasted full days with multiple programs occurring at the same time, yet there were constant cancellations and activities that never actually occurred. There were several nights my mother attended bingo only to sit with a room full of residents for 30 minutes until it became clear no one was going to show up. The final straw was when my mother pressed her "pendant," which supposedly contacted the nursing staff when she needed assistance, to use the bathroom and waited over an hour for a response. A family member walked into the room to find my mother wet and was in the middle of changing her when a staff member walked in, "cleared the pendant," and left without actually assisting. Capitol Ridge has a complete disregard for personal connections and treatment. Their main priority is milking every dollar out of a resident while providing insufficient care. For almost $6,000 a month, you would expect adequate staff numbers and genuine, caring individuals. However, it is clear that at Capitol Ridge, the only thing they care about is making the most off a resident as they possibly can.