Canton Regency

We feel that we made a great choice with this place. The people are good to my loved one. He likes the place and is getting adjusted. There really is nothing wrong about here.

I can't begin to thank everyone at the Regency for the wonderful care and concern for my great-aunt. She started out in Assisted Living, upgraded to Independent Living and then Special Care before she passed. Each division was wonderfully maintained, the food was very good and the staff meet all our needs. Not everyone agrees but everyone is different and people expect different things. It's called adapting to changes. My auntie had been widowed for many years and had no children of her own. She made many good friends and had a very good life here. The food was not always as she would prepare something but she was just so glad she didn't have to cook and received a nicely prepared, hot meal! She adjusted quite well and was lucky she didn't have restrictions on her diet. I wish I could reserve a room for myself!!!

I was told for my mother's safety, she could not stay in independent living and would need to be in their assisted living or memory care. When we walked into assisted living, EVERYONE was in a wheelchair or using a walker. My mother cares for herself and her home, does her laundry and walks 20 minutes each day. I find I cannot put her in this facility as I think her health - mental and physical - would decline more rapidly. I was, however, impressed by the new memory care unit but it is very expensive with lots of add-on costs and very few residients. I am looking for a place where my mom can have conversations with residents and make friends. This may be possible when their capacity increases.

I would like to know when the doctor goes in to see my sister in law. We would like to get some type of feedback regarding her health when the doctor comes in to see her.

We did not have a good experience at all with Canton Regency. My loved one lived here for quite a while, and although things started out nice enough they started taking quite a downturn and just did not improve. The aides that worked with the residents directly were nice people, but the management was unfriendly and difficult to work with. The food also got worse as things went on, they started serving a lot of pre-cooked and reheated food, which my loved one really did not enjoy.

My father had been in Assisted Living here for five years and recently, it got so bad that we had to move him, despite how difficult it is to change at age 90. First, there has been a lot of employee turnover. Management got rid of the terrific head nurse which had been there a long time and had a real personal feel for all the residence. The nurse who had been there longest quit then. The head nurse now is a woman who spends a lot of time talking about all [removed]. When families come to consult, she puts her shoes up on the desk in their faces. The long-standing receptionist left when she was required to answer the phone by saying, "How can I make your day?" and some man provided a lewd suggestion. (Employees are still required to answer the phone this way and are written up if they are caught not including it in their greeting.) The Activities Director, who was one of the best and one of the hardest workers is currently on disability leave. She started a choir that performed at least twice a year and had well-planned activities. The choir is gone, and on a recent outing, the residents arrived to find that the director hadn’t checked and the place was closed. Previously, there were two executive directors, but one of them has been disappeared. Now nearly everything seems to be determined by one person, the current executive director. Her degree is in business from a propriety college, and yet, [removed]among others. For example, we had my father in the care of the Gerontology Department of the Cleveland Clinic, which asked the Regency to take my dad off Alzheimer's medication because after three months of testing, it was determined he did not have Alzheimer's. Their doctor doubled the medication, and the nurse informed me they did not have to take orders from the Cleveland Clinic. The Clinic said they had never had a residence refuse to co-operate with them before, but they instructed us in how to get a local doctor to give the orders, which we did. My dad did much better off medication that had nothing to do with his health. The Clinic advised us repeatedly to find another place for my father, and by the time he left, there were at least two rooms empty in every hall. It used to always be full or nearly full capacity. Whereas at the Regency, nearly everyone was in a wheelchair and they kept trying to get my dad on a walker and to keep him from walking outside when his doctors had suggested he walk every day. Now he has 42 acres of nature paths to walk and lots of activities. And he is paying $1000 less a month. I would note that the lowest level staff who did all the real work in cooking, cleaning, and assisting residents were all very sweet to my father and generally cheerful and kind which the nursing staff and administrators by and large were not. Management is the problem here. Since we left, we received a letter telling us that bills are going up 10% immediately in the middle of the year, which suggests financial problems to us. And communication problems. Apparently, they forgot we aren't even on their team any more.

For the most part, it has been just wonderful. I'm happy that my mother is there. The only thing is that they have these planters with random objects in them. It looks terrible. My mother doesn't like them. It's just horrible. Other than that, everything else has been very good. The communication with the staff has been good. My mother has been here for one month. I can't rate the care services because it's not applicable.

Wanda, the marketing manager at Canton Regency, is really good. Tanya as well. They have worked very well with us, especially with the situation we're having. (My mother was only there for a couple days and then had to go to the hospital.)

Mom has been here 4 years. Very nice Independent living. Needs memory care

During my limited experience Canton Regency (my wife was only there two weeks) was very pleasant. They were very nice and went above and beyond to help in any way they could. One thing I feel they could do to improve is that I have had difficulty figuring out how much I owe them, and they have not been very good at communicating this to me when I have inquired. Other than that it was a pleasant experience.

My parent entered the Canton Regency recently. I think it will be OK. The aids are all friendly and helpful and seem to get to people as quickly as possible. It is very clean and well kept. The food in assisted living is OK but not restaurant style. For now we are happy and my parent will stay.

My Mom visited Friday and a scheduled a tour for my Uncle on Monday. Very nice.

Overall we've had a good experience with Canton Regency! It's a very clean, well kept community, and the staff have all seemed very caring and professional. They really take good care of the residents as well as the facility itself, they are very thorough! They also do a great job with the activities, there always seems to be plenty going on. They've got the place running like a well oiled machine, and it creates a comfortable and enjoyable environment for the residents.

Regency meets basic needs, food is pretty good but not much fresh stuff like salads (FRESH, not out of a can). Only one security person on at night, noone at desk; rooms are spacious, clean, new carpet, and they pay for move-in. Fire security system goes off odd times and scares people to death, no generator for power outages. Many people who live here would never be considered independent outside of here. Some on oxygen, (see generator note), many on walkers, some wheelchairs. Nice that they take pets. Activities are good during week, not much on weekends or holidays. People are friendly but don't socialize that much. Monthly meetings for resident concerns. They say they will take care of issues, but don't always. Doors open all day, no sign-in or out, noone pays much attention to who is coming and going. Truly independence! Make sure thats what the person wants or needs.

My grandmother lives here in independent living so I thought I would take a tour. I stepped in human feces on the way from independent living, to the assisted side. UGH! The secure care units are nice; but only studios. Every area we went to (independent, assisted and secured) smelled like pee. the head nurse for the secure area was VERY gentle and kind; however I just don't feel the connection to providing an active lifestyle within the secured section.

Has tubs! We took the tour with the director and was impressed.