Chapel Hill Community

I would and have said that it is a great place to live. We liked the location, price and first impression.

The staff were all very friendly and accommodating. The Admin knew every resident by name and in turn was greeting very openly by the residents. It was clear that they were respected. The move in process was fine. I didn't have a tv for my loved one, so they even found one he could use for the week he was there. I would recommend this facility and if my loved one would need this type of care again, I wouldn't hesitate to call them again.

The Property is kept up very well, the is food very well prepared,and tasty. The staff is very friendly, and professional. We picked this community for my loved one, because of the location.

Staff was genuinely nice, but as soon as my father-in-law passed away, they couldn't wait for us to get his stuff out of there. Also, there was an argument about whether or not his oxygen equipment was the facility's or his from the DME. All the staff was in a meeting at the time and the front desk staff were rude about getting clarification. Poor last impression.

Chapel Hill Community is a very nice facility but needs some improvement with staff communication. The security cameras in the hallways do not work to record it only shows real time visual. Communication from all staff to family is disappointing. They do not return calls and nursing does not follow up on family requests to physicians or social services. Our loved one had personalized items go missing and never returned. Just overall a little disappointing.

Skilled nursing wing was a nightmare. The rooms were old with peeling paint. There was a pungent odor throughout the floor. Lack of care was frightening. Nurses sat and talked to each other all day while 1 aide handled all the patients. Care team was snarky and arrogant. No consistent OT or PT and was told our insurance only paid for twice a week therapy. After two weeks and father rapidly declining, we moved to another facility. New facility had 5 days of speech, OT and PT per week (same insurance). The day we moved our father, transport had to park behind another van that picking up another patient that a family was moving. Avoid at all costs.

I think the community is very beautiful and well run. I am glad my loved one is living there. They will turn [age removed] next month. The staff are very professional and several of them have reached out to keep me informed of my dads care.