Cadence at Huntersville by Cogir

My mom has received great care at Cadence! The smaller size of the facility was at first, to my brother and I seemed too small, that choices would be more limited. But my mom really likes the fact that it's small. She's met some wonderful residents that have been very caring and friendly. We couldn't be happier with the staff. My mom had a bout with depression and everyone was just so encouraging to my mom and it really warmed my heart with their compassion. Dining can sometimes be up and down but they are always asking for feedback and genuinely want people to tell them where they need improvement! My mom has enjoyed the activities at Cadence and is an active participant.

5 for all categories. We are very pleased with everything overall. We appreciated your assistance in finding Cadence at Huntersville by Cogir community

My mother is not there anymore. She was only there a couple months. She improved so we decided to start keeping her at our homes again. I would highly recommend Cadence to anyone. However, it can be cost prohibitive due to the pricing for those with limited budgets.

We are very pleased with the care at Cadence Huntersville. The staff are friendly and engaging with residents and visiting family / friends. Always happy to answer questions and provide guidance on best practices for the move in process and any other milestones, based on their expertise. The Caremerge app is an awesome way to keep informed of your loved one's activities.

Cadence at Huntersville is a very nice place where you can tell most of the staff truly cares about the residents.

If you are serious about it, get on waiting list.

We chose Cadence at Huntersville because of the location and availability. A vast majority of the staff really do care.

We have to give 5 for everything when it comes to Cadence at Huntersville. Everyone working there has a smile on their face and is always ready to help to assist my mama if she needs them. We would recommend this community to other families based on the experience we have had so far

Cadence at Huntersville is very expensive compared to some others we looked into, however I'm not sure how the price compares to most places in the area. I think it's a nice place with great staff.

I was pleased with everything and everyone. I highly recommend this facility. We picked this community, because it was recommended. I am grateful for all your support and help.

Overall, this is a great facility. It's well kept and put together, inside and out. All of the staff are friendly and approachable, they really seem like they care. The atmosphere is fabulous. Housekeeping is provided often and things are always clean and tidy every time I visit. All of my family members that have visited my loved one here have commented on how nice the facility is also. The move in process/paperwork was a bit stressful. I wasn't given all of the paperwork at once and had to make several trips to the facility during the process. I think a lot of the staff were new at that point, and it was also a new thing for me, so there was a bit of a learning curve but we got it all worked out. Communication with the family is good, they definitely call if they need anything. Overall, it's a great clean facility and everyone here is friendly. I would definitely recommend this facility to family and friends.

I would recommend Cadence to everyone. The staff was great and kept me informed about everything. Very friendly and made it feel like a home. My mother enjoyed being there. I feel like they could improve on the portion size of food they give. I feel like it was not enough at times. Staff and Care services got a 5 but I do believe they should have more staff at the desk during the night. There was times my mom couldn't find anyone around the desk during the night when she couldn't sleep and went out of her room to find someone. She was in memory care.

I was very pleased with our experience with Cadence at Huntersville. They did offer respite care and we did that and then extended it when we realized she needed more care. Unfortunately my loved one was not here for very long, but everyone was great that we worked with. It ended up working out the best way that it could have. The staff were extremely accommodating and great with the care. The facility was very nice as well.

I love Cadence and my mom loves it. The facility is very clean and they clean her room every week too. They provide a ton of activities and really encourage the residents to participate. My mom is a hermit and is actually doing things I never thought that she would do. They have entertainment that comes in weekly and they are all great. The staff are all super nice and polite, you feel welcomed right when you walk in. The only complaint she has had is the food, they are not able to season the food so there is not much flavor to it. My mom has been going to the same hair dresser for 20 years and she was adamant about not having anyone else do her hair. She let the hairdresser here do it and she loved it which was huge. It is worth every penny that we spend, I would highly recommend Cadence at Huntersville to others families.

We were very comfortable leaving our loved one at Cadence at Huntersville for respite care. She had a very nice room, the community was always super clean and the staff members were very friendly and accommodating. Based on the experience we had with Cadence we would recommend this community to other families.

We have had issues recently within the community. The management makes it look much better than it is. The weekend experience is horrible, this is because they don't have management to see what the employees are doing or the lack of assistance they are providing to the residents. There has been a lot of turnover of staff and management recently. There has been a lot of agency staff coming in, instead of the community hiring employees. My loved one has pushed the call button and has to wait and doesn't get a response in a timely manner. There have been times that food has been delivered to the residents with no utensils to use to eat with. There have been times the staff will forget about my loved one to take to eat on the weekends.