Arbor Ridge at Huntersville

Mom is doing well enough. Arbor ridge is a nice place to live. Based on the experience our family has had, we would recommend them to other families as long as there isn't too much of a memory issue.

I believe there has been a recent change, but the food was good. Maybe a little more variety would be good. Christmas dinner was 5 stars! They have activities out the wazoo. The value for cost is great, you have to pay well for a good staff and less turnover. It's a lot, but worth it.

Very supportive and open Politely responding to a request is essential to receiving the same Kitchen staff is often shot banded

My loved one is a resident at Arbor Ridge at Huntersville. Overall, things have been great so far. With the exception of the food, which is just okay. The staff are wonderful and they feel like family to all of us. I would definitely recommend this facility to others.

The staff members at Arbor Ridge are very helpful and very involved with the residents which we really appreciate. What our loved one enjoys most is being able to have her own independence but also if she needs assistant it is easily accessibly. The staff do frequent check ins which is nice. We have not had a meal there ourselves but according to our loved one she is really enjoying it. She also is able to do her own laundry.

Facility is new and beautifully appointed. Staff friendly and helpful. They do provide housekeeping and laundry services which is great! Services typically thorough. Yes I would highly recommend. They do not offer wheelchair accessible van services for outings. Rooms are not huge but comfortable. Each comes with furniture if you want and a lift chair (chair is too big for my mom but still great to have).

Facility is very nice, residents mostly gather in a common area and are kept busy. Residents are generally high functioning memory care Food is good, people that work there are very patient and attentive and fun to be with. Another thing that I think is very important, is that their respectful of the residents

My loved one `was there as soon as they were opened and had the room right next to the nurses station. Beautiful facility with great amenities, but I'd say the care was terrible. I put my loved one there to be watched over...again right next to the nurses station. Somehow they let my loved one fall twice in about 24 hours. The 2nd time my loved one broke their hip and it killed them. My loved one wasn't even in the community for 1 month.

The staff work very, very hard. However, they are very understaffed. When my loved one moved in, the dining room was open from beginning to 7 pm. The dining room is no longer available anytime due to staffing concerns. The food is great! The community looks out for the resident's health. The dining room in assisted living doesn't have a window. Some of the residents can be very cliquey when it comes to the tables and sitting for dining. The staff including the med techs and aides are great! They really try to get to know the residents likes and dislikes of each. My loved one is safe and I don't have to worry at all with them being here. The nurse practitioner hasn't been able to see my loved one since moving in and this has been a concern for me. In addition the nurse practitioner hasn't responded to any of my emails. There lots of activities available for the residents to stay engaged with. The staff are good at trying to get all residents engaged in these activities. The physical therapy group has been able to work with my loved one and my loved one has shown much improvement with the therapists. The availability of the room and the quick assessment of my loved one by the community was wonderful! There are lots of entertaining and common areas for the residents to use.

Mom came to AR in [date removed] knowing that soon she would need more care. We took the tour & were told that they were equipped to handle the transition. About 2 months in mom suffered a minor stroke, was hospitalized, followed by rehab to regain strength. As the time neared for her to return home, we called AR & said that we believed it was time to move mom to Assisted Living. Fortunately they had a bed on that side & we were happy. Nurse evaluated & said mom would fall between level 2 & 3 for care. She was assigned a room & all was well. On moving day as we had finished bringing mom's things from her old unit to her new assisted living unit, we were pulled aside by management & told quite abruptly that they did not feel that mom should stay. They listed a few "issues" they saw. All listed under their levels of care. No discussion, no compassion. Turns out, they simply aren't properly staffed for assisted living. Terrible bait & switch & extremely stressful when support was needed most

Terrible experience! I'd give zero stars if I could. We moved my mother into independent living with the idea she would move to assisted living when needed. This was CLEARLY communicated when we signed the papers. About a month in my mother needed to move into AL and was evaluated by their nurse who recommended a Level 2 care (not the highest level) and assigned a unit. We arrived at Arbor Ridge and moved all of my mother's belongings out of her independent living studio into her new AL unit. As we were done moving her things, they informed us she couldn't be there. Their website states: " Rather than hopscotching from one senior living community to another as your loved one’s needs change, Arbor Ridge is bringing three distinct and affordable lifestyle options under one roof. " Not true. My mother was forced out because they can't provide care that they advertise in their own marketing materials. Management was rude, unprofessional, cruel and uncaring.

Arbor Ridge is very friendly and resident oriented. I feel like my mom is in very good hands there. The leadership is always available and genuinely interested in the residents.

I looked at 4 other places and it was night and day difference. First impression when you walk in is huge, Arbor Ridge did not have the nursing home feel or smell. It is sparkling new and beautifully maintained so it feels like you are walking into a very nice hotel. My dad is in independent living but I looked at assisted as well. The apartments are spacious and very well laid out, they have a lot of smart technology there and have alexas in each apartment. They have smart locks so residents do not have a key to the apartment they have fabs. They have those sensors all around the building so it is very safe. They have housekeeping once a week and they only allow you to skip one week and that is included in the price too. There are full sized refrigerators and you have 2 burners but no oven, it is a really big kitchen. They do have all 3 levels of are so my dad can age in place, I am excited about that. The staff are very nice and responsive, that goes from the directors on down. They have not dropped the ball on anything that I have asked them. They have physical therapy that is offered on site and my dad goes and really enjoys it. They have call buttons in the bedrooms, inside of the shower, near the toilet, AND each resident gets a watch to wear as well. This is included in the money that you pay, that was something that other places did not have. They have a maintenance man that will set up your TV, hang your pictures, curtains, etc. which was a big help. There are plenty of activities and they have a van that is able to take residents to appointments they may have. There is a pickle ball court and they also have a grassy area for your pets, only small dog breeds are allowed and it is a hefty fee to have them there but they are all well behaved. The food could use improvement, I think they are having difficulty with kitchen help and there is inconsistency in the quality and they are working on it. I would absolutely recommend Arbor Ridge at Huntersville to others.

They are a new facility so they are just getting started with the activities and things like that. They do let residents go outside and smoke. They have a very nice dining room, the carpet and décor is all brand new and everything looks classy. The staff are all nice and accommodate any requests you may ask for. I would highly recommend Arbor Ridged to others looking.

My parents moved here from a retirement community in Davidson. What a breathe of fresh air! My parents are treated with respect and caring from everyone they interact with. The dining experience is that of a restaurant and the chef prepares great meals and responds to dietary restrictions. There is transportation to doctors appointments, stores and anything else. There is an on-site nurse, hair/nail salon and gym. The activity director provides exercise classes and fun outings. Every Wednesday at 3:00 is a social hour with dancing! Plus, they are paying less for more than what they paid at the “other” place. I like that they provide an “Alexia” and emergency bracelet for each resident. My parents are happy here and are feeling respected and listened to. My mom said “it’s like being on vacation”. I’m happy that they are happy.

Arbor Ridge is a new community and my mom was one of the first residents to move in. they're having difficulty staffing up, but everyone has those issues right now. the kitchen/dining area is a bit understaffed and thus slow so that service could be better. aside from that I love it, everyone is so friendly and helpful. my mom is 102 with a birthday coming up and they're having a big celebration there for her. it's also a great value, she has a studio which is the perfect space for her and she's paying less than where she was previously. I would highly recommend them to a family member of friend, again its brand new so they are staffing and filling up, but so far they have just been wonderful.

This is a gorgeous community. My loved one is enjoying being here. This is a brand new community. I've not had any issues with the community. It has been an easy transition for my loved one and my family having my loved one in the community. The staff have been good to work with if we have needed anything. The residents have a menu to order off of, and there is also a standard menu for the residents to choose from. The apartment has a microwave and refrigerator for my loved one to use. The laundry, meals, the room, housekeeping, and changing of linens is included in the monthly rate.