Brookdale Chandler Regional

Our experiences in this community have been very good and we are pleased. The community is nice looking, we only a little problems with the way they were cleaning my mom bathroom. They addressed my concerns and fixed the problem. The staff is excellent, and they are doing a great job caring for my mother. There are many activities for her to choose from. The food is fine and the dining area is nice. They have been open and very accommodating to us. I would recommend this community.

Thank you to A Place for Mom for helping us find Brookdale Chandler Regional. My mother immediately felt good about the facility when we went to visit. She has found everyone to be friendly (she gets called by name by all the staff, unfortunately she doesn't hear well or see well, so she doesn't always know that people are talking to her, and if she does, she doesn't always recognize their faces!) and very helpful. I had the pleasure of staying with Mom for a weekend, and got to meet several of the staff members. Jelena in the dining room has been especially gracious, and brings Mom the special pastry she likes for breakfast. Deanna has been so helpful in checking after Mom. Sheila always makes sure Mom is ready for church on Sundays. And when Mom was being a little reluctant to participate, Tracy went to her room and brought her to the exercise program! Thank you to all the staff for your help and understanding in dealing with the elderly. I am happy to know Mom is being cared for so well.

My sister has been at this facility for just 40 days and I'm getting her out this week. It would have been sooner, but I had to be out of town and had no other option. What I will be sharing first in this review are FACTS. These are real experiences and factual information you can check BEFORE you make the choice of where to place your loved one. FACT: You will see MANY SMILING professionals and be introduced to everyone including the custodian on the day you tour. You will see everything beautiful about the facility, and the professionals that are there DURING THE DAY. You will probably leave with a yummy little treat from the kitchen. What they won't tell you, is that after 6pm.....there is NO ADMIN on duty. IF your loved one sleeps peacefully through the night, needs no attention, never cries out for comfort, doesn't bother anyone for 12 hours....you will love this place, but be aware. At night, there IS NO RN on duty and NO ADMINISTRATOR. There are only "med-techs" which can definitely call 911 in an emergency, but can't even tell the resident what the name of the medication is that they're handing them...yes, really. FACT: There is a law.....you won't be told when you write your check....that allows the facility to dispense medication AN HOUR LATE or an hour early. Never expect it an hour early no matter how much pain your loved one is in and NEVER make a med-tech mad at you....yes, really. FACT: If you request to have a MED-MINDER brought in, which is a locking box that dispenses medication only when it is scheduled, you will be told that "corporate" doesn't allow this at their facility, which of course they don't allow it since you can rent one for $60 per month, but they charge you $500 per month to do the same thing.....only do it LATE ...yes, really. FACT: Unless you are very aware, your loved one may be sleeping on dirty sheets in a room that is rarely cleaned. If you question this, you will be told that your loved one "sent housekeeping away" and "wanted to do the laundry herself" even though she has no detergent and is paying $3000 per month. It will be housekeeping's word against hers and suddenly, housekeeping will start doing their job again...yes, really. FACT: If your loved one takes a perscription that says, "Every 6 hours AS NEEDED for pain", be aware that this means your loved one will HAVE TO REQUEST the medication, even if it's in the midde of the night. Yes....really. Have your doctor write the perscription without the words, "as needed" if you want your loved one to get their medication when scheduled. FACT: It will look like an amazing place when you first tour, and you will see presentations going on, many activities planned, and lots of trips available to Walmart and the Dollar Store, but be aware. If you want ANY kind of actual THERAPY for their brain or body, you have to take care of all of this on your own through insurance and make all of the arrangements. Yes....really FACT: Unless your loved one is mobile and capable, stay on top of their food intake. Room service is NOT an option even if they aren't feeling good enough to go to the dining room and besides, that is where medications are dispensed (even though there is a law against it) just so it is easier for med-techs because all the residents are in one place. Yes....really FACT: If your loved one needs "care" at night, or someone to comfort them, be prepared to hire from the outside. Yes, really. The med-tech informed her of this after saying, "it's not my job". There are supposedly "caregivers" on duty, but they are apparently all VERY BUSY and can only give a limited amount of "comfort". FACT: Blood pressure and other vital signs are only requiredto be done ONCE A MONTH, so that is as often as it is done. Yes....really.....and you are paying at least $3000 per month for, "what is required". Okay, I could go on, and I could also include OPINIONS, but I won't. What I've given in this review are FACTS. They can be verified and proven. These FACTS are what all of us as caregivers deserve to know BEFORE we place our loved one in ANY OF THESE FACILITIES. [removed]

I was thoroughly impressed with the facility and professionalism of the employees. I'd rate this a 5+.

Brookdale Chandler Regional is good for an adult who just wants to retire. I would give them a 5 if I were rating for someone in that position. For those that need care and assistance I would give them a 1. The caregivers they have there are very good and caring but there were not enough of them to go around. Even the caregivers knew that. After 6 o'clock in the evening when the staff went home there is no one there. I walked the halls for a good 30 minutes and absolutely no staff was there. I am no very pleased with this facility.

Pros: Had large 2 bedroom. Price seemed right. Mixed assisted living with independent living people. Workers seemed nice. Cons: Had a bad smell when first walk in that continued down the hall. Elevator was closed for repairs.

It has an apartment type feel. Very nice.

The personnel were great from the first step in the door. Mom and Dad were apprehensive coming from a 4000SF personal residence to an assisted living apartment. The staff helped quell their concerns. The activities at this facility will help Mom and Dad reconnect with people. The on-site hair salon was a big plus for Mom. Both have complained that there is too much food served at each meal, and it is too good to throw away.

I think that they need to do a little more in terms of activities. But they do a good job in terms of taking people around on the bus and going to Walgreens and Walmart and that sort of thing. I am impressed by them.

Apparently the person that I spoke to regarding the pricing made a mistake as it ended up being way more than initially communicated in order to get my mother the care that she needs. I would also say that they don't have enough help there. They seem to be understaffed and more than one resident has mentioned that the care suffers from it.

I am extremely happy with it. My parents are very comfortable here. They love their room and the view. They are happy with the programs and the activities. The events are off the charts and amazing. The food is great. The service is a bit slow but I think that's the way it is anywhere. They had a little trouble getting caught up with their medications. Since they were switching to a new insurance agency and new doctor they didn't get their medications on time.

They are doing great for my sister. She is being well taken care of. The food seems to be pretty good, they have a new chef and there were a couple times the meal wasn't as good as expected, but it's usually pretty good. Everyone could always do a little better, but I would give them at least a four.

My mother has only been there at Brookdale Chandler Regional for a little over a month, but thus far things are going well. I would like to see them implement a beginning orientation where as soon as you get there they walk everybody through going over everything on a personal basis. They do that at a very high level during the sales process, but I would like to see a more personalized version take place after signing up. The activities director, Tracy, is one of the best things about the place. She has really been great. She is a really good asset there.

They are really great at being very attentive to the residents. The dining experience is great. The food is good and the wait staff is very accommodating. The only area that I would suggest improvement in is the organization when it comes to billing and the extra care services that the nurses provide (keeping track of care requirements and prescription and being more timely).

They are doing a great job. It's a nice facility, the staff is great. She loves it there, and she loves the people there too. I don't have any concerns medically or anything like that. They are very diligent about following the doctors orders, and giving her feedback. They offer good options for meals, which gives her more choice and greater control over her health. They are good with laundry, we are very happy with it, and so far, don't have any complaints.

They are very friendly at Brookdale Chandler Regional and have a really good staff. They do have some maintenance issues that could be addressed.

Overall I really like Brookdale Chandler Regional because a person who needed care (my father) and a person who did not need care (my mother) could stay in the same room. That was one of the main reason we selected this place, and thus far it has been a great experience. The only complaint I would have is that the move-in date got pushed off three times, which was frustrating. Mom and dad had people ready to help them move and we had to keep rescheduling things. Other than that it has been a great experience.

My experience with Horizon Bay Chandler has been great. I'm satisfied with their overall services including the staff and the care they provide, the facility and its cleanliness, activities provided, food quality, etc. I'm pleased with Horizon Bay and I rate it a 5 out of 5.

They keep it really, really clean. If you are proactive and mention when you see something that needs to be addressed. They are very good about following through and taking care of it. They are pretty attentive. The entertainment is pretty much the same, they will have someone come in every week or two. The food is probably about a 4.5, they probably have the best food that I have seen, and that is one reason I picked them. They have an on staff chef and nutritionist who plans the menu. There is a menu for each meal with at least four things, not counting the "standards", the people really love the desserts. The service isn't lightning fast, but it's an open dining room and you can come any day. I liked that he could have his own apartment here for the same price as a shared room at our second choice.

Horizon Bay is licensed for Directed Care and that's about the only real positive thing about it. Care staff turnover is huge. Care staff capabilities vary greatly - some are good some are absolutely terrible at manners and performing their job function. Not enough care staff for the amount of residents needing care; response to calls is very long - ave 10 min but sometimes 20 or more which is a huge deal when you need the help immediately. This is a place that requires the resident to have an advocate on a daily basis to ensure the Staff understand the residents needs and performs accordingly. And the care costs are extremely high