Bristol Park at Cypress

I would recommend the community. I do think that all care homes need to be assessed regularly by family. I feel Bristol Park did an excellent job of caring for the residents after the storms.

The place is wonderful, I give them all 4.5. My was in the hospital and had to go to memory care in order yo be released. Bristol Park helped us get her moved early Monday morning so her room was ready when she got home. Based on the experience we have had so far, we would absolutely recommend this community to other families.

Highly recommend the community. I think the people that work there truly love my mom. I am 100% content and wish I placed her there initially.

I come here once a week to visit, my grandma, and she is always so happy. The place smells clean and looks nice. I have eaten here a few times, and the food is great! Everyone always says hello and is very friendly.

The place is wonderful, I give them all 4.5. My was in the hospital and had to go to memory care in order yo be released. Bristol Park helped us get her moved early Monday morning so her room was ready when she got home. We would definitely recommend this community to other families based on the experience we have had so far.

Bristol Park at Cypress is a very Blessed place, and I feel that we were very lucky to get in and get a spot there. For the most part the staff is wonderful.

My mom was only there for a week. She passed away a week after she moved in. The Director, [name removed], was incredibly hands on from getting all the paperwork to move in together to helping our family through the mental stress of my moms transitions to a care facility. [name removed] was very empathetic through the whole process. The on-sight RN was very helpful as we worked through a care plan. At no point did anyone try to up-sell us on anything, and there was always honest and open communication on my moms needs as well as her independence. I think it would have been a really wonderful place for her had she gotten the opportunity to settle on.

We had to work out some kinks with laundry, but I think that is mostly resolved now. I would definitely recommend this place to others. They have a higher ratio of staff to residents in Memory Care than other places. They provide housekeeping once a week they have in-house physical therapy. I like the activities they provide. They provide exercise every weekday morning. Sometimes it includes exercise videos. When that happens, one of the staff will do the exercises as well because that seems to be who the residents follow. Sometimes they will sit and kick one of those big exercise balls back-and-forth to each other or bounce it to each other. They seem to enjoy that. They have craft activities and sometimes they'll go outside. They always have music and there is even a piano that one of the residents plays very well. We found out my mother could still read sheet music, but she had a hard time seeing it. She played the piano a little. Sometimes, in the afternoon, they'll go into the theater room and watch television, a lot of the residents like to nap after lunch. Not my mom though. They have a hallway that looks like an old fashioned main street that includes the theater, an ice cream parlor, arts, and crafts, room, and other things. On mom's birthday we had cupcakes in the ice cream parlor. There was no ice cream, but it was a nice change up. I go over there four or five times a week. Sometimes we will FaceTime with my sister and there are areas that are quiet where we can go to do that. The snacks there are always different. Yesterday morning there was celery with pimento cheese. Today they were having St. Paddy's day themed cookies. They will even cut up my mother's food for her. I have a trip coming up so they will keep some mini Dr. Pepper's (her favorite) in the medicine room and give her one a day. She's 91 and Dr Pepper gives her joy. I take one with me every time I visit. I schedule salon visits through the front desk, which is easy. I can text with the Director or meet with her if I have any concerns.

Mother is very happy and well cared for!! Lots of activities, great staff, clean, good meals.

The staff are doing an excellent job with the care. My loved one cannot participate in a lot since he is wheelchair bound, but from the time I was there and observing the activities director, I think she is doing a heck of a job. What convinced us to move here was [name removed] the director, she actually does care about what is going on and she is not all about business. She makes rounds and checks on the residents personally and that is very rare. She is totally accessible. To me that is what made Bristol Park really stand out. Also, all of the staff have their cards with personal numbers on it so you are able to directly contact them and do not have to go through the front desk. If you need to talk to somebody, you can get a hold of them right away. When we came to tour we saw staff actively working with the residents and that also really stuck out to us. It is just a warm and inviting atmosphere and it has been a great fit for our family.

This is a good community. They are very helpful in helping those individuals that this is their first time in placing a loved one into a community. The staff have been good to work with. There is no customer portal or a way to look into a bill or place a request for maintenance. This would be a big help to families who want to see what their loved one has been up to and doing in the community.

It is okay for an assisted living community. I wish I could have kept my loved one at another community. The price is more reasonable here. The staff seems to answer my questions. The food seems to be pretty good.

Food is pretty good, and marketing presentation awesome. Return on investment is the metric that dominates. “Compassionate Care Is our Calling,” and Patient First” are not contracts or promises. They often raise rents and adjust expenses accordingly as vacant apartments upend profit planning. Bristol Park has had 2 executive directors and at least 4 "Interim Directors" during the last 16 months. Recognizing the level of assistance our family member needs, we agreed to pay a couple thousand dollars extra each month for the maximum level of care in addition to the regular apartment rent. Yet even the basic services like call buttons that sometimes go unanswered, and a fresh glass of water next to our family member is beyond expectations We constantly clean the dirty dishes in the sink, find an overflowing laundry basket, personal hygiene supplies disappearing in large numbers, bathroom unhealthy. After over a year of reality, we would not recommend Bristol Park to anyone.

My loved one ended up have a medical complication while staying at this community. I had to move my loved one out of this community. There were 3 administrative director changes in a year. My loved ones clothing was missing when I went to move my loved one out of the community. After complaining the clothes were "found" and in my loved ones room the next time I returned.

It was a very well run facility, the only issue was the communication from the Dr. on staff. Overall we were happy with the care she received. The room's size was great, and the food was good. I would recommend this community to others.

Through COVID the activities have been limited, however facility has stayed COVID free. The lock down efforts at is facility have had a negative effect on the residents, including our loved one. The dining room has been closed, and one of many reason we found this place was the social aspect it had to offer. This community is very clean, and we did like the people quite a bit, they really did seem to care about the residents. The facility itself is not to large, and its not to small. It also did have a progression to memory care onsite.