Brightview White Marsh

We looked at quite a few facilities and Brightview was having a deal and we got a good value. The room sizes here are adequate for what my mother needs. She definitely has plenty of closet space and a nice size bathroom. I also like the location of the facility, it is quiet and surrounded by trees even though it is in the city. The best part about the community has been that it has gotten her to socialize and they have plenty of activities for the residents. They push them to participate and they don't want them to stay in their room. One thing I don't like is they offer a lot of selections for food, but my mom is allergic to a lot of things and they don't take that into account. I would absolutely recommend.

Very pleased with how our family [Name removed] we gas adjusted to the facility. We are pleased the way the Staff has taken care of our family member

Rooms were smallish. There were 2 studios, the large one was adequate. The small one. was too small. 1 bedroom nice but pricey. Lots people and the place was very clean and bright.

The transition team here did a really good job with my Aunt. They made sure that she did not isolate herself and they helped her make friends and she started taking part in the activites and fields she even likes going to the dining room and the food. This community is beautiful, The management was great at addressing an issue that I had brought to them and they did it with a positive attitude. The staff here show that they care about their residents. I would definitely recommend this community I would even consider moving here myself.

My dad has been at Brightview for over a year now, and he has gotten excellent care. The staff is very friendly, they genually care about the residents. There are activities every day that the residents can participate in, and they are encouraged by the staff to attend. The food is good, meals are in a restaurant setting with a menu they can choose from. There are also many opportunities for families to join in special programs. Overall I am very pleased with Brightview. My dad is happy and that makes me happy!

My mother has been at Brightview since February of 2016. Initially I had nothing but good things to say about the facility and the staff. But I had a very unsettling visit with mom yesterday. It was unsettling for two reasons. One. For the first time, mom is insisting that she is afraid to stay at Brightview. She not just afraid, she is terrified. I realize part of it is her mental condition, but there is more than that going on. It seems like there has been a big change in the staff and their attitude. I didn't see the loving interaction between staff and seniors that was the norm. Staff seemed more interested in each other and their cell phones than their charges. Mom wasn't aided, she was pushed around. She wasn't helped to dress, she had clothes thrown on her bed. When I arrived, my mother was sitting alone in a hallway in filthy pajamas. Which brings me to another problem. Two. Laundry. My mother had lovely clothes when she moved in. Her wool sweaters have been tossed in the washer and shrunk to doll size. Her clothes are coming back from the laundry with food still on them. Either they never get in the washer or the machine is so full, clothes don't come out clean. Clothes are just shoved in any drawer. Her things are so wrinkled they are unwearable. I'm hoping I was at Brightview on an off day, but I am very, very concerned. I am beginning to feel like I am not leaving mom in good hands.

Clean facility, nice staff, has an affordable option. This is our top pick.

Third choice.. Good location nearby. Prices good. But limited ( no Infependent Living) and limited storage space. Very pleasant staff and place.

I visited here in April. My visit was enjoyable and I felt very comfortable talking to the sales director. She was friendly and seemed to really care about my mom. Unfortunately, we cannot make the move because my mother passed away. I would recommend families do stop in and meet with [Removed], seems like a great spot.

We like this community. The staff is very caring and patient to the residents. They menu is outstanding. and very clean. I like knowing that he is active with the residents. I would be happy to recommend this community for the care and the value for loved ones to other families

My parents move into Brightview is going well. The staff is very accommodating and do whatever they can to meet my parents needs.There isn't anything they could change and I would recommend them!

The year my mom was in dementia care at Brightview was the worst year of my life. Wellspring village was understaffed for the number of residents with a high turnover, and had no idea how to deal with dementia issues. Their solution to any hint of dementia aggression was to call 911 and transport the resident to the emergency room. Mom once went three weeks without a shower. Another tactic was to send the resident to a geriatric psyche ward for 6 weeks. I do not recommend them for dementia care for your loved one.

Selected BVWM based upon appearance; wrong thing to do. Five of nine senior staff left within 18 months with high turnover at lower levels. Good place if you are able to take care of yourself but not if you need help transferring, showering, are incontinent, etc. Bathroom and bedroom always smelled strongly of urine (this was not limited to this one apartment). RA’s lack adequate training (consistent rough handling caused injury) and their lack of response to pendant calls were a constant problem. Good food, pleasant facilities and if they get their personnel problems resolved, this would be a nice place. Found a better, smaller facility nearby.

Helped make the transition from rehab to their facility seamless. Accommodations are beautiful. The staff works at making my parent feel special and comfortable. They fully understand the transition it takes on the part of the client and the family.

My first visit and I was impressed. Have seen several. met with sales director who proved she truly cared about the folks that lived there and learning about my situation. Will be visiting again with my mom.

The staff was knowledgeable and very informative about there community. My loved one and I noticed how involved in activities and happy the residents where during our tour. I was very pleased with our visit and would defiantly recommend this place to anyone.

I was able to stop by for a quick visit and the experience was good. It seemed like a nice decorated place and clean community. The guide was able to give me answer about the community and overall i liked it but based on the money it was not right for us.

I thought this was another good choice for my dad but they did not have respite. I liked the facility is was similar to another community I liked. The tour guide was informative and followed up later.

I would have to give 5 stars to Brightview and all the staff.The food I tried twice once by myself and once with mom very tasty! and the service staff was very efficient.The place is well maintain and very caring staff.