Brickmont Woodstock

It's a beautiful and clean facility. The staff did a good job taking care of our dad. We are very thankful! We would recommend more social activities and interactions with the residents, though. We would also recommend better email and/or phone communication with the nursing and administrative staff.

Cost in my opinion is on the high side, but it was less than some of the others around. They were great overall, very friendly and helpful. My only dislike was the overall cost. They are also not very flexible with the timing in when they get paid.

Brickmont Woodstock was absolutely not a good fit for my loved one.

For quality of care - they do not make sure she gets her showers so I have to do it when we want to take her out. Even after several meetings with the director. For meals/dining, their state number was a 67. After a reeval it only went up to an 87. For activities, they are pretty good but they are not great about reminding the residents to go, I have to call her.

This facility is not for anyone who is unable to be fully independent. There are so many things they need to improve on, too many to type.

My mother in law complains about the food regularly. She enjoys the facility and the staff is helpful when they are made to be. Brickmont was bought out and now we are anticipating a 10% rental increase annually.

We have had some issues with medication management that required us to be very hands on and several conversations / calls and f2f meetings. It currently is being handled correctly but it took involvement from our family to address and let them know we were on top of things and monitoring staff and are continuing to do so. New management company took over and seeing positive change.

This is a wonderfully clean, attractive place and the staff seem to genuinely care about the residents. However, possibly due to some language barriers and sometimes due to bureaucracy, I’ve noticed I have to stay super on top of medication dosing and some other things. If your loved one is on anything PRN, you can almost count on many times they won’t get it even if they need it. The food could use some improvement as well, and memory care really badly needs some updates to access for family members, activities, and use of the full facility. At no point was I informed that my loved one would never even get to see the pretty common areas, gardens, etc or take part in any activities. They sell you on the facility & activities but memory care is a huge downgrade. Overall I’m quite happy though, things stay very clean and my loved one is treated like a friend by those who work there.

We moved my uncle out of Brickmont about three months after he moved in. That should tell you something about our experience. There were a few really good caregivers there, but the facility was poorly run and didn't provide even the basic services they promised. My mother had to go every day just to make sure he got meals (he wasn't able to go to the dining room most days so we paid an extra fee for food delivery, and sometimes the meals didn't show up).If they actually did everything they promised, it would have been a good value The good caregivers they had were obviously way overworked. The management was no help at all. One smaller but still important thing is the laundry. They were supposed to pick it up and return it a certain day. They never did, and my mother would have to go looking for someone to find out what was going on and sometimes she took the laundry home and did it herself. If you needed help or had a question, you were supposed to tell the person at the front desk. I felt so bad for her because she had to deal with the front door, phone calls, and complaints and questions from everybody in that building. It was ridiculous.

If all you need is some one to feed and set your loved one in front of the TV, thus is the place. If your loved one needs additional attention I would not recommend this facility. I had to pay for 24 hour a day sitters the entire month we were there.

This facility is very bright and clean. After touring a number of other places, this was a welcome change. All of the staff are friendly and welcoming. Always ready to help and answer questions. This is a place I could see myself, if I can ever retire.

The staff was friendly. We moved out after 6 weeks, and we would not recommend this community to other families. I would say there is room for improvements. It needed more staffing.

We moved my father to Brickmont of Woodstock when his health started deteriorating and he was under Hospice Care. The staff checked in on him every few hours and brought him meals and were always helpful and friendly. We became close with some of the staff and many even checked in on family during his last few days. My father was in a few independent and assisted living facilities over the past years as well as my mother-in-law. I highly recommend Brickmont of Woodstock over most of the facilities that I have come to know.

I haven't had any problems, last place was terrible! I would recommend them.

No more cooking, doing laundry or cleaning!! The meals are delicious and a nice variety. There are activities for a variety of interests, and there are outings too for those who are able. The facility is beautiful and the rooms, closets are a good size. Staff is available depending on an individual's needs.

Nurse in charge was difficult to get in touch with at times. I felt she had a lot to keep up with being just her. My dad was there because his wife was in hospital and he needed to be looked after due to his stroke. Because he didn't ask for anything I felt like he was just left to himself. I had to ask for his sheets to be changed as they were not doing it initially. Also there was some confusion on the payment of his bill. The wife was supposed to take care of it but did not get the statement and by the time I was notified they were threatening eviction which I was upset about. The office manager was very rude. I would not bring my father there again.

You have to be involved in the care. You know your Mom better than anyone. They are good partners, caring and open to change to benefit the resident. I would recommend it for a hands on loved one that wants your Mom to continue to have the independence.

I would recommend Brickmont Woodstock. Caregivers really seem to bond and care about the residents. There are activities daily but they may not appeal to everyone. There are some good complainants from my mother but at least she is getting three solid meals. Everyone is nice and friendly when I have visited.

I must say that my mom loves it at Brickmont. She told me last night that she feels like it's her home and she feels safe and cared for. The major thing we hope for is better food quality and quantity but overall it's her home and she's happy to be there. The cost was what lead us mostly to Brickmont. Although still costly it was less than most that we visited.

Overall we have been pleased with the Brickmont and most of its staff. The facility is clean and activities are well run and staff is attentive and friendly Rooms are spacious and pleasant. Food is fair . We have one complaint which is concerning and that is regarding her medication management - there has been times when a pill has not been administered but our family member is aware enough to advise the tech’s of the necessary correction. On a larger scale within the last few days the tech’s have let a medicine run out and rather than escalating the issue they chose not to administer a very necessary medication and therefore was missed. Thankfully, our family member is aware and reported to her children who had to escalate and resolve with staff. A big disappointment and now we will be monitoring and hoping Brickmont can restore our faith in their processes and staff. We recognize the transition will come with bumps but this was rather alarming, grateful for the resolution.