Bickford of Okemos

It has been a good experience. Highly recommend over others in the area.

Very friendly staff who cares about relative as if they are their own. I don't know about food other than Dad complained about it. I think add seasoning. I would recommend them to others looking.

The best choice in the community right now. It is small but offers all of the events and healthcare support that we need.

The community made some promises that they were not able to keep due to staffing issues. The staff worked hard as they could but it was hard for them to have time to do everything.

The activities were great, and the community was neat, clean and did not have any fowl smells. The courtyard sat right in the middle and it was just beautiful. We would absolutely recommend this community to others.

I would avoid this place. They do a good job marketing it as trying to provide a better option that is more caring, but that it not the case. They over promise and under deliver. They say someone will respond within 5 minutes of a request, but that may just be someone saying ,I don't have time to help you now, I'll get to you later. I witnessed this for myself, and I heard about it from my mom. They'll probably label it a "behavioral problem" that a resident presses their call button too much, when it may be because they don't get any help when they ask for it. They also said that my mom could use the bus to be transported to medical appointments if two weeks notice was provided. This almost never was true. My mom missed appointments because of this. In fact, one physician no longer wanted to accept her as a patient because of those last minutes cancellation. Once a staff person did transport her in her own car. I was horrified by the way my mom was treated in the last weeks of her life. She went into hospice care in April 2020 and was given only two weeks to live. The nurse told me I could visit her and other family members without restrictions due to short time left. She abruptly changed her mind after five days. She tried to say that it was a corporate policy, but she made the choice. No one told me that I could take her outside the facility to see her until I discovered it on my own over a week later. After I took my mom out the first time, the next day my mom told me that the nurse there, Jennifer told her that she could never see me again because people were scared. I didn't get to see her that day. Someone from hospice intervened and the following day I did get to take her out. The nurse harassed my mom for leaving the facility to spend time with me. She also tried to convince me that I shouldn't take her out because if I did then my mom couldn't participate in group activities like Bingo!!!! I was horrified. I couldn't believe it. The nurse never apologized. She continued to harass my mom for visiting outside the facility. My mom lived only 22 days after she entered hospice. Even the day before my mom died, when she collapsed at night and I was told a hospice nurse was going to come assess her, but would take a long time to arrive because she needed to stop at the pharmacy to get drugs, the drugs that would make my mom more comfortable if she really was dying, I was told that I couldn't come see her right away. It is terrible to think of other families who have no idea that residents can leave the facility because staff wants to hide that option, even when people are dying with only weeks left to live. The nurse was clueless about my mom's condition. She didn't recognize that she had stopped eating anything at all and drank almost nothing. My mom became extremely week and wanted to just sit outside the facility to visit with me instead of getting in the car to leave. We were told to leave the premise. We were not allowed to sit outside the facility to visit. No reason was provided. On the day that she died, the day after she had collapsed, we were told that only two people could visit at a time, even though before we were told it would be four. We were also told that we could visit once and then leave, not leave and come back. It sucks to be fooled by the nurse and the marketing guy. They seemed like caring people. Their actions say otherwise. The marketing guy is not going to care for your loved one. Marketing is just marketing.

My mom lives here and truly enjoys the residents and staff. It is very much run like a family home. It is not a simple task to find a safe and joyful place for some one in your life that means so much. Bickford was that place for my mom. She has loved it there. I am so grateful to the staff each and everyone they are “true joys”!

They were not expecting me and [name removed] never arrived. I was told he is at the west facility. I was given a tour by the director. Too far from our home. Memory care is only for severe dementia.

During the short time my mother was at Bickford in Okemos, she was well cared for. She received prompt attention and good effort was made to make her comfortable and to involve her in activities she could handle. The staff was responsive to family requests, and a slight billing issue was resolved without hassle.

Very nice,but did not fit our needs. A bit expensive compared to others I have visited. Was a bit disappointed that the person who I was suppose to meet with forgot I was coming and met with someone else who could not answer all of my questions, particularly financial questions

Bickford of Okemos was a really nice community. It was very clean and well kept. When we toured the facility there was a different staff member, one for intake, one for activities, one for the caregivers, who explained how their department operated. The only reason we did not choose this community was that there was not the type of room we wanted available.

This is the perfect care facility if you want to [Removed] your loved one and be assured they will receive substandard treatment and be over medicated (without your consent) to control their Dementia/Alzheimer’s issues. Staff will allow your loved one (who suffered sundowners) to wake up another resident in the middle of the night and then be charged with [Removed] and forced to receive psychiatric treatment based on the word of the other resident with no witnesses. Then after the family moves them to another care facility and they pass you will get a packet of unopened mail from Bickford including correspondence from the State of Michigan seven months later regarding a court case that was missed because the notices were not sent to family. They want model residents only and be prepared for nothing but problems if your loved one has any issues from their disease. Quite a contradiction from an organization that claims to specialize in memory care problems and if your loved one was able to care for themselves family would never have considered them in the first place!

So far everything is going pretty well, and I'am pleased with my mothers move to this community. She is improving, and they are taking good of her, and her needs. They have a good staff, they have been attentive, and helpful. She has gotten involved in the activities they have available. It has been a good experience, and all is well.

Lovely home & landscaping but most important the staff was outstanding. Met with [Removed] & [Removed]. Extremely helpful in our search. Very clean and they encourage pets! I would recommend you visit.

Nice place. Very much like a home. Couldn't be happier.

Really nice & caring people feels very homey. Price is always a concern but most are priced in the same cost range. My husband is one of the younger residents so I think he isn't challenged as much as he could be. He is making freinds and overall I believe it a place worth looking at seriously.

What a gorgeous property! The staff were friendly and helpful. No one was available for our scheduled tour but a med tech took over and did a great job. Residents seemed very happy and the rooms are lovely. Common areas are comfortable and luxurious. Unfortunately the price is quite high compared to other smaller properties.

Beautiful facility. Mr. Heath was very helpful. Might be too expensive for my dad.

Liked very much. Would definitely consider Animal around in common areas was wonderful. No smoking. Loved raised bed flower beds.