Bertram House Swampscott

I can't say it was a great experience, it was actually a sad experience but the Bertram house made it tolerable and based on the experience we did have we would recommend this community to other families.

It has been a positive experience for my Mom. The most positive thing is how aware the staff is of her, her comings and goings. Our interactions with others have been very limited because of COVID.

This facility is not qualified to care for elderly dementia patients. Bertram House's ideal patient is a person who's family does not visit so they cannot complain about the filthy and neglect. They do not provide adequate staff and the staff they have is untrained. They should not be licensed to care dementia patients. The state of Massachusetts needs to investigate this place. We treat dogs better. DO NOT SEND YOUR LOVED ONE TO BERTRAM HOUSE.

I'm very pleased with the care my mother receives at Bertram House. I found the staff to be warm and caring. They have become helpers to meet her needs but also have taken time to get to know her and treat her as an individual.

My wife suffers from advanced dementia,initial tours did not signal the level of incompetence that I later experienced. The dementia floor is understaffed,the staff has not been properly trained for this level care. The staff is not caring or supportive. The nurse is clueless relative to medical needs and drug application. The md that they use ,dr messenger is also out of his league, they completely misdiagnosed ,mis prescribed, and failed to coordinate w my wife's MDMA at Lahey clinic,culminating in our being drummed out of Bertram house on a late February afternoon to go to Lynn union hospital w no notice ,preparation or support. The director an ex marine treated us as if we were at Paris island,. I cannot convey how horrible an experience we had at Bertram house swamps tot ,or how poorly trained and uncaring the staff is from the top to the bottom. My wife is now at Putnam farm Danvers and the contrast could not be more stark.i cannot speak highly enough of Putnam farm, nurses are on duty 24/7 ,they are highly trained and professional in this area, ALL the staff is highly trained and loving and NEVER use physical forse(in contrast to Bertram), the physical plant at Putnam is far superior to Bertram. Activities , food ,setting professionalism, medical care, outstanding,I recommend pun am house wo reservation. I wouldn't put my dog in Bertram house

Larger 65 residents. 26 in memory care. 3rd floor. House cats!!