Benchmark Senior Living at Billerica Crossings

Heather's investment in the residents was infectious. The challenge with intake for my father will be his "entourage" of eight adult children spread around two coasts. Heather took the time to get all of it and repeated it back without looking at her notes. I was impressed with the atmosphere, facilities and cost structure.

Excellent place.

overall it is a very nice community. The only complaint I have is that some times an activity is on the schedule and it gets canceled last minute, or the evening movie starts earlier than it is on the schedule. My mother with early alzheimers relies on the schedule to get through the day as she doesn't know how to figure out what to do on her own. So if an activity gets canceled she sits there idol in her room or if the movie starts early she wont watch it because she feels like she hasn't seen it from the beginning. So it would be nice if the schedule remains the same.

My parents are settling into Benchmark very well. The staff are very attentive to them and they are good at keeping us informed about their care. I have gotten up and down reviews of the food. They do not really participate in any of the activities offered. The community is well maintained. I did also want to thank A Place for Mom for all the help I received from them.

Everything is going very well for my mother at this community. I looked at 10 different communities and this was the best one for her needs and ours. They are caring for her very well and seem to really adore her. They keep the community very clean. She is slowly trying some new activities. The staff is great, they give the residents one on one care. That was one of the reasons I liked this community, it is a smaller one. You really get the feeling of a hotel type setting here with detailed care so I highly recommend this community.

Mom has only been at Benchmark for 1 month; however she is now thriving again. Benchmark was so welcoming and caretaking of not just Mom but our entire family. The genuine level of care and attention that each member of the staff shows is life affirming. It is difficult to judge value when our exposure to the assisted living community is so narrow; however, I can say that the costs were on the lower side of normal for the area. The costs when stacked against the life Mom has now versus living on her own in an apartment with her family visiting nights/weekends and services maxed through the elder services is priceless. I only wish we had done this a year ago.

Benchmark was very helpful from day one, from touring to answering all of the questions. They do have a lot of activities and my Father does participate. He likes the food, and they do always have other options in case he doesn't want the meal that is being served.

My brother is at Benchmark and doing very well there. The place is pretty clean and he really enjoys the food. Since moving in he has made a few friends and signed up for a few activities. The staff at Benchmark are amazing. They are all very welcoming and make the place feel warm and homey. I am very happy with the place overall and would recommend.

My loved one was here for a while. It was okay, but we chose them in kind of a hurried situation. It was much more expensive than what we were looking for. She was going to complain about the same things no matter where she went so we moved to something more affordable for her.

The staff is fantastic , they have made my dad feel welcomed from day one and continue to make sure his stays engaged each day Thank your caring

Overall we're very pleased with how things turned out at Benchmark Senior Living. It is a nice looking, clean, well kept community, and I thought the aide staff does and excellent job looking after the people who live here.I will say that I would like to see the actual nurses participate more in the care, the aides are constantly present and attentive but the nurses seem to get involved much less frequently. But overall it is a great place for care, and I highly recommend it.

They continue to do a great job while keeping all the basics intact. It's winter and boredom is the rule at home. Indoor activities at Billerica Crossings are no less difficult. I've observed the tremendous effort to keep the interest in the Harbor unit where dementia is a problem. The family lunches work and I observe the care is great. They know how my wife likes her coffee. She choses her meal. the staff knows me by name. Smiles are abundant.

Every time I visit my wife I find a happy loving partner. We've been married for 58 yrs. I was her caretaker for over 8 years as her dementia got worse. This was not an easy decision as her doctor wanted me to find a facility for several years. I tried help with a home care agency but it did not work out. This is a moderately sized organization, the staff is great. I toured 3 other facilities. I had to place my mother and a bachelor uncle in nursing homes over my lifetime.

They have a high male to female ratio … We were tired when we visited, but the woman was so nice that it just made it a good experience. She called us ahead of time. We were very pleased with them. We would have loved to be able to place our loved ones here. It would have been a good match personality wise, but state regulations and proximity to family members meant we needed to select a different community.

Very nice place

Visited there today. Really like the facility.

Excellent facility and the director was the best person we worked with at any facility. Chelmsford Crossings preferred for location and room size.

Assisted living and independent apartments. Liked it a lot.Going to try for a 5 day respite stay.