Bella Mar Delray Beach

This facility is not equipped to handle memory care patients. They are woefully understaffed and those who are there either don't speak english, have no compassion or both. Dementia patients require a set of specific skills and none of the aides here have those skills. People are often left by themselves-aides are inattentive and unengaged. They sit on their phones all day instead of interacting with patients. There has been a ton of turnover here because they cant find qualified people. The State of Florida should look into this place because from what i see, the "care" is neglectful. Management takes no action to change things. Most of the aides need to be fired. Assisted Living side might be ok, but memory care section should be shut down.

I dont understand how anyone has written anything positive about Bella Mar (formerly Inspired Living.) The memory care staff, with the exception of a few people, are a lazy group who are un-engaged, lack compassion and do the absolute minimum necessary. Residents are left unattended for hours with virtually no social activities or supervision. I've seen residents crying and being ignored instead of comforted...or sitting in soiled clothing for hours. Complaints go absolutely nowhere. There is a nonchalant attitude and lip-service instead of dealing with issues head-on. Frankly, I have knots in my stomach every time I visit because I don't think its even a safe environment. They are understaffed and aides have no supervision or accountability...let alone empathy for residents. The overall lack of care warrants a visit from the state...which might be my next step. If I could transfer my loved one to another facility, I would in a heartbeat.

If we could give the overall experience a 0 we would. Very few competent nurses on staff. Aides had limited training. Limited in number. One aide appeared to be developmentally disabled and would yell at clients. A few disruptive clients got one on one attention while others did without. My mother fell out of bed several times and wound up in the hospital. Feces on the hand rails and doorknobs . Response to request for cleaning very slow. Placed my mom during summer. They said they could handle dementia patients but very obviously not equipped. Arrived to celebrate her birthday ( live out of state) found her slumped in her chair in dining room, unresponsive. Called for nurse and they had to call ambulance. In addition, I observed that the medication drawer was left open and unattended several times This was a very "pretty " place . I would not recommend it to anybody. They just wanted to fill their facility.

This was my first experience with ALF so perhaps I didn't ask the right questions but I'd say mediocre....3 Cleanliness of the facility-- the lobby dining area rate a --5; as far as housekeeping of resident rooms=2 The private aids I hired cleaned the kitchen and bathroom areas because those rooms were untouched when housekeeping came twice from mid-July until September 6! Friendliness: 3-4. Some of the aids and other staff (kitchen, reception and activities) and initial registration and administration: 4 Health = 3 When Mother got Covid on the second day I was instructed to take her to the ER for a psi I'd and PT mother never saw the therapist until the Friday before she left, which was near the end of the 30. Admin staff were very helpful. But they were not so helpful once I started to complain about the above issues. Activities. Scarce compared to the facility we ended up moving her too. And not consistent but they were ok. Back to PT: there was a sign on the door: "By appointment" and a phone number which I called twice in addition to requesting PT thru Health services. :"1" Quality of care:5 for the dining area since mother's decline resulted from a food allergy. Since mother was going blind and required eye gtts, the med aides were resistent to direction, learning and suggestions. That is, one eve the tech put in the wrong eye (ie techs left eye not mothers!). Then I learned the Eve drop supposed to be 3-6 after noonish that they waited until the other drop was ordered for bedtime, but they were putting it in at 8 pm when they started getting residents ready for bed. That is one drop on top of another!!! Contraindicated!

A Place for Mom directed us to Inspired Living Memory Care. She has lived there since August 2023, and is thriving. Personnel are always smiling and positive while interacting with residents. Their philosophy is true: "We care for moms & dads."

Sadly, the staff at Inspired Living at Delray are inattentive and not very caring.

The Apt my mother lives in is clean and bright. The nursing/med area doesn't fill prescriptions in a timely manner. If my mother didn't have help she'd be in trouble.

I also chose this community because it is close to my home. The building looked new and well maintained. This community seemed well organized, and promised many activities, had a wonderful menu. Instead, there are no activities (excuse is that they lost an activities director).Service in the cafeteria is terrible with waiting times often more than an hour. Food on the menu often not available.

This is a warm, comfortable community with a wonderful team of staff members that are allowing my parents the happiness, dignity and the quality of life they so deserve. And they manage to do this even with the many obstacles that advanced aging can present. Placing my mom/dad was a difficult decision and my parents, siblings and I are quite happy with our choice.

I am considering moving my parent from Inspired. There are times when the patients go uncared for, soiled, etc either due to low staff or apathetic staff. I usually have to ask multiple times to correct maintenance issues. On a positive note, the facility is nicely maintained and many of the caretakers are very kind

When the community first opened, I moved my wife in who has Dementia. Right away the staff fell in love with her. She happens to be the very sweet. After about a year, I started noticing some mild memory loss and felt that it was time for me to sell my condo and move in. Right away, [name removed] helped me find the perfect apartment. At first I thought that I needed to be in Memory Care, after a month I realized it wasn’t the place for me so [name removed] helped me find an apartment on the Assisted Living side. I’ve been very happy in my studio. It’s been an adjustment not having my own condo but I’ve met some nice people and know that it was the right move.

Both my parents moved into Inspired Living Delray in 2022. The transition was very smooth and they received wonderful care. When my mom passed away, the staff was wonderful with my dad- watching out for him and keeping him busy. The staff does an excellent job of communicating with the family.

Poor services in dining rm. Always out of staple foods - very long waits in dining rm for food, is usually cold. Long waits for caregivers, sometimes up to 1 hr wait or more. Difficulty obtaining car services for appointments.

Inspired living Delray has his challenges like any other assisted-living in the area but what sets of apart is the staff has heartfelt intentions when it comes to the residence from the front desk to the sales Director, transportation care, assistance, dietary housekeeping, and even corporate concierge all strive to work as a team on behalf of the residence. We have experienced active listening, and assistance with adjustments with daily care and activities, the residence themselves former community, and show support to one another For our family having experienced another facility in Palm Beach County there’s no comparison and this was the best move for my mom .

When my husband and I arrived here approximately 20 months ago, we were both experienced difficult health issues with the help of the staff at Inspired living. We are both able to concentrate on feeling better and having a higher quality of life and we had been having I am grateful for the opportunity to let others know how much Inspired living has done for us.

When my mom first moved in, she went into assisted-living, and my father went into memory care. I wasn’t sure how that was going to work, but all of the staff helped figure out the best way. Every day they allowed my mom to go get my dad in memory care and bring him into the main dining room. When my father passed away, they really helped, my mom adjust. I come to visit every couple of months and I’m always greeted with open arms. The staff is great and treat everybody with so much respect.

I enjoy my time here. The staff are always there with open arms an and that makes me feel special. The activities are good too, but there’s always room for improvement. When my children come to visit, they two are treated so kindly. Overall my experiences positive I enjoy the way that the dining room is always set up for holidays. It always looks so pretty.

I love all the directors here. When I need help they are always there to help me. When I’m not feeling well, and can’t come to the dining room I know that one of the girls will bring me my meal without a hassle. [names removed] are always there when I need something or to just talk. [name removed] also goes above and beyond her happy spirit always makes me feel better. I’ve made some really nice friends. Overall I’m happy.

Just sent my dad to live in inspired living. I had searched out other facilities and at the end inspired was the best one. The staff made the whole experience so much more comforting for us not knowing what to expect when we had no knowledge of what would be. So far we have engaged with [names removed]. They make you feel like home and are so kind and helpful when you need something. I did not see that in other facilities. Also the cleanliness is impeccable and food is very good. Many things to do for my dad which keeps him busy. I can't say enough about this place. im so happy I found a place to have my dad live where I feel comfortable with everyone and everything they have to offer. Top notch in my book.

They need some access point. We want to be able to call residents!! Excuse of new building is ridiculous.