Atria Hertlin Place

Food good... but dining highly restrictive. They assign seating. Makes seniors feel juvenile. Based on the experience we have had so far, we would recommend this community to other families. Very nice. More of an 'assisted living' culture than 'independent living' though.

When I received the call that my cousin who is like a sister to me was in the hospital due to the stress of caring for her 26yr old special needs son 24/7care.and my 93 year old aunt.I knew I needed to leave my home in Fla and go to long Island to help my family We came to Atria in a full blown crisis.we were met with kindness,encouragement,reassurance and professional help.we carefully looked into the possibility of my aunt being placed in one of the lovely apartments.after receiving a tour and learning about all the services and amenities Atria had to offer it was easy to see Atria would be a perfect fit for my aunt.The best part was it was easy to bring up the idea of admission.It turned out to be a far easier task than we all anticipated.My aunt loved the apartments, activities available ,was able to sample the food which she met with much approval.Every single person we came in contact with at Atria we were met with kindness,warmth,reassurance and an eagerness to help.

The Atrias are all different, so if you visit one, do not assume the level of care, meals, etc is the same. The aide service, if needed, is Ala Carte so it's important to ask for info as this is independent living. I am disappointed that there are not more options for breakfast and lunch as in other Atria facilities. The staff is attentive and responsive. The housekeeping is once per week. It would be nice for it to be twice per week. I recommend the facility.

Staff is absolutely fabulous! They are very welcoming and compassionate. Great group of individuals.

Would def recommend!! Very good.. my concerns/ issues are minimal and may be resolved with time. I picked this community because I had the ability to have personal care aided on site.

The food is really pretty poor. I hear the continental breakfast and lunch is a joke and being an insomniac, I just never went. Dinner is boring at best and small portions. I'm comparing it to the food at my previous facility, which hand a much larger menu with full breakfast and lunches and dinner. Here even the potatoes are garlic flavored. It really needs improvement. People here said it has gone downhill since COVID. The staff is the best thing in terms of friendliness, but not to good in follow through. Housekeeping is iffy. The place also needs updating and maintenance, like room heating and A/c are old. In terms of if it's a good value for the price- it's better than some but still very pricey.

Atria Hertlin Place is a beautiful facility and very nice. I really like the green scapes. It is difficult for my mother to be here because I am not able to get medical aids and she needs more help. They did just increase the rent 20% which was pretty shocking. I felt that they were very good with the family and super hospitable. I was able to stay with her in her apartment when I came to visit. They did just add something called Atria Home Care and they are working out the kinks with that. It looks clean in the main areas but they do not have enough staff to keep up with the weekly room cleanings. They hired outside cleaning services to come in so they are definitely trying, it just does not happen on a regular basis. The maintenance department has been great. Good with maintenance. It is a very good place for independent living.

My loved one did not have a good experience at this community. She felt like there was not enough attention to the covid restrictions and they recently just had a break out of a few cases. Prior to the outbreak I noticed that none of the staff were wearing mask and I reached out to the director and she stated that they were following guidelines. However, with the at risk people in the community I don't understand the risk and I felt they should still be in mask. One of the workers did not know about the outbreak and we were amazed they did not communicate this with her, we felt like no one was in control. This was just a serious problem for us. This community was friendly and clean it was mainly the covid situation

I really liked the person who first interviewed with us. She was good at giving us contact information for our various questions, including financial. She was very thorough and open to phone calls. The staff all go out of their way to say hello. And that's mirrored in the people who live there. They're all very friendly. They make a point of saying hello to newcomers and were very friendly to my loved one. Our one area of concern is the food. They're not giving fruits and vegetables at all, even with the evening meal. They might be concerned about waste, but I think it's very important that older people have their fruits and vegetables. She's been very happy with the activities. They always seem to have something going on, which is great. I like that it gets them out and talking to other people. She really likes the exercise classes. She's doing really great since she's been there. I've seen a lot of improvement in her. I would love to see them be able to get out locally as a group eventually. The cost is high, but theirs is lower than other places. I feel its an excellent value, and definitely well worth every penny she's paying.

I love everything about the facility and the immediate staff. My husband complains regularly about the food quality and quantity. Apparently many residents dislike food. It's not the staff but food service used by Atria

This is a very nice community. Your loved one will probably enjoy living here. The staff are friendly and are responsive to questions or concerns. Small bag lunch and cereal bowl due to COVID and the dinner is served in a dining room with a menu. The outside grounds are beautiful with acres of property.

This was one of the hardest decisions to move Mom out of her house of 54 years into an independent facility. The Sales Director [name removed] ,truly held our hand EVERY step on the way!She helped us navigate through the process of showing Mom the beautiful amenities that the facility has to offer as well as the beautiful individual apartments. There is even a vegetable garden outside which Mom loved!Thank you from the bottom of our hearts! The DiTommaso Family

The community is very nice, clean, and friendly. If you are looking for care and still be independent this would be a good place to be. Movies, walking, bingo, arts and crafts and more are a few activities for the residents to participate in.

After visiting the community for my older sister I truly understand why this would be a great choice for her independent living with the opportunity to age in place!

Excellent home, I moved in! Love it here!

I toured this community and was so impressed with the facility. Everything was so clean, the interior design was appropriate for the age of residents. I met with a few staff members and they were ALL so pleasant and kind!

My dad has lived here for 3 years. My family is so happy with the choice to move him to Atria Hertlin. He was living alone, barely cooking for himself and now he has friends and nutritious meals. I don’t have to worry about him like I did when he lived alone. There is a lot of love and compassion from the staff and I know they treat him well.

The minute you pull into the winding driveway you get the feeling of home. I toured the community for my grandmother and couldn’t have been more pleased. We were greeted with smiling faces by staff and residents. The property is beautiful and well maintained and gives a sense of calm and peacefulness. Grandma is moving in 2 weeks from now!